Hi ​@Demis,

I’m sorry to hear that you’re having issues with missing radio stations on Sonos. 

In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.

I hope this helps!

Had another online chat session to address issue of regional stations disappearing from CBC Music On Air. Tried quite a few restarts and restarting the entire home network but no change. The support person was patient and helpful but no progress at all on the issue. Next step I’ll have to call  and a technician will investigate my situation remotely. It is just a little difficult since the issue is intermittent and random.

Oddly, yesterday all CBC stations disappeared from the CBC service in all my official Sonos apps on all my devices (iOS and Android). There were no longer any stations listed in the CBC service. However, I could access and play those still in  the "recently played” section. Strangely, the stations were still shown on the Sonos web interface and on third-party apps such as SonoPad. All other services worked fine. Logging out and back in again changed nothing. In the end, the only thing that worked for me was to uninstall and reinstall the Sonos app on all my devices. Just the latest in more than a year of nonsense from the once-new Sonos “courageous” app.

 My CBC stations have all disappeared again this morning on all my official Sonos apps.  (May 20, 2025). They still appear on third-party apps such as SonoPad and Phonos. I’m thankful for those developers who can do what Sonos can’t, and amazed that after more than a year Sonos still can’t make their absurd app work properly.

Yet the Sonos status page reports “CBC Radio & Music” as fully operational

https://status.sonos.com/

What did the support team suggest, when you called in?

Personally, I am still looking for the Sonos support number in Brazil, where I am at the moment.
 

Moderator Note: Modified in accordance with the Community Code of Conduct, and edited to remove reference to a deleted post.

I also have this exact same problem and timing, worked in Sunday, woke up Monday and CBC will not play, there are no stations listed in the service as displayed in the screenshot above. I live in Canada, I use this everyday, so frustrating. You can get it through TuneIn as a backup but have to deal with commercials….this has to be the result of an update 

Same thing for me again today. All CBC stations disappear, reappear again a few hours later, then they all disappear again the next day. Meanwhile these stations continue to appear and play on third-party apps, but do not appear on unofficial Sonos apps. However, when they exist in “recently played”  on the Sonos apps, the CBC stations can be played there.  That indicates they haven’t actually disappeared entirely, just that the station list disappears. This has been happening daily for almost a week. Since I’m in Brazil and others are reporting the same issue in Canada, it’s clearly not linked to user location. Coincidentally I am leaving Brazil for my other home in Canada later today. I have a Sonos system there as well. I’m curious to see what happens with CBC in my other setup..

I can’t help but notice that the comments by some forum members complaining about the CBC issue have been deleted. Yesterday where were others complaining about the disappearing CBC stations, including some from forum member Hickies2, but today those comments have disappeared. Yet the CBC problem persists.!-->

I too lost all access to CBC Radio content on Monday (May 19, 2025).  Everything I have tried offered no resolution.  Does anyone received a positive response from Sonos Support?

I experienced the loss of CBC stations in the Sonos app in my home in Brazil. I’m now in my other home in Canada and I am experiencing the same problem. Obviously different countries, completely different networks, different Sonos gear, different networking and routing equipment, and even a different Sonos account. (We use my account in Brazil and my wife’s account in Canada). This is the screen I get most of the time. However, from time to time the missing “content items” reappear and I can select from the list of CBC radio stations that used to always be there. Then a few hours later, the stations disappear again. As I’ve noted above, this has been happening for some time. I can still play any CBC radio stations that are saved in my favourites or in the recently played section of the Sonos app, or even when a station exists at the bottom of the CBC page because it was played recently (as in this image). The stations also play when I use the one-button approach with my physical Lutron controllers. For obvious reasons, I cannot select a new CBC station in the Sonos app when this is happening because they aren’t there. Even more irritating as the fact that all the CBC stations always appear and can be played on third-party apps such as Sonopad on iOS or Phonos on Android. The problem only occurs on (all) my Sonos apps on my iPhone devices and android devices.

I’m having exactly the same problem. Stations show up(for now) in recently played, but I get the same screen in the CBC service page. Was working fine a few days ago. Listening to CBC stations is 90% of what I do with my Sonos system.  

Same issue here. CBC radio is my morning alarm, and since the stations disappeared I’m waking up to an annoying chime instead. Please fix the issue!

Same thing, every day, for more than week. CBC Radio &. Music service shows “no content items available” much of the time, but for a few hours during most days the stations appear again before disappearing. They disappeared five minutes before I posted this, but were there when I woke up this morning. There seems to be no particular daily pattern in the timing of these developments. I’ve spoken to two friends who have Sonos gear in Ontario, Canada, where I am at the moment, and they are experiencing the same issue. We all use different Internet providers. It also continues in my other home in Brazil. Obviously, other contributors to this discussion are  having this issue, including those whose comments were mysteriously removed a few days ago. And, as usual, the CBC stations always appear (and play) in third-party apps. It’s only an issue with the official Sonos app.

What a difference a half hour makes with the Sonos app. 

​@Corry P You mentioned in a discussion elsewhere about another CBC problem that “…we are aware of and are investigating an issue with CBC Radio and Music occasionally not showing content.” Are there any plans to resolve this issue? In my opinion, it is not “occasionally”, but “frequently” since it happens to me daily and the stations do not appear for a large portion of every day. For example, they returned last evening, but this morning the “no content items available” message appears again (see my image above). This has been happening for me and for others for approximately two weeks. 

I’m having the exact same issue. One of the reasons I replaced my HomePods was so  I could set an alarm and wake up to CBC Radio and this has been happening for weeks now.

I dont want to listen via TuneIn because it plays an ad at the beginning.

Hi ​@Toolio 

I have given all the information I have that I can give you already. I simply do not know.

However, there is one thing I can tell you - issues such as this are assigned a priority according to how many support cases there are associated with it - if anyone is experiencing this issue and has not yet called in to our support team to report it, I’d recommend that they do so.

I hope this helps.

Thank you very much for your reply. I appreciate the information.

This is no reflection on you, but I find it odd that Sonos users must wait until a known problem results in an acceptable number of calls to support before it becomes a priority. For those of us who have contacted support (which includes me), that means we must wait until others do the same, despite the fact that Sonos is aware of the issue. It also means that those who, for whatever reason, can’t or don’t contact support must wait for a resolution even though they know that Sonos is aware of the problem. And presumably those who do contact Sonos support at this time will be told it is a known issue, is not related to their individual Sonos configuration, and they will have to wait for a resolution. That makes a call to Sonos a bit of a time-waster when there is nothing phone support can do during that call. It seems to me the fact that Sonos support is aware of an issue should be enough to prompt a resolution as soon as possible.

Again, this is not directed at you. I am aware that you do not formulate these policies and am grateful for the work you do in this community.

Hi ​@Toolio 

I/we appreciate your point - indeed, it does seem unfair to someone experiencing an issue that they need wait for others to report it too. However, that is not exactly what I said - I said an issue gains higher priority when it has more cases, and the higher priority means that an issue will be addressed sooner rather than later, but it does not mean that we will never fix it if it does not. That does not, however, prevent a developer hearing that there is an issue, knowing exactly what it takes to fix it, and fixing it quickly - if a developer happens to know how an issue can be fixed with not much effort, it may well get fixed the same day that it is reported. The fix will usually need to wait for the next scheduled update to become public, but that is not always the case (such as with the most recent iOS update).

However, imagine we did not do this - we’d spend a lot of time fixing issues that only affects 10 or 12 people (or fewer), while also ignoring (for the time being) issues that are reported by 10,000. An extreme example for the purposes of illustration, sure, but this is clearly not ideal, even if the number were only 300. Yes, it can be annoying that we have responded by saying that we are aware of an issue, but also ask others to call in, but the fact is that without other people reporting an issue, there may always be other issues with higher priority. In addition, it can be possible that additional data is needed in order to ascertain what the problem actually is, and more users opening cases means more info for us to work with - if an issue only presents itself with particular routers, for example, it may take a few cases to realise that fact.

There are a few issues out there that have only ever been reported once, and they are understandably given a low priority, but that does not mean that they will never be solved. There are also issues - believe it or not - that we cannot actually do anything about, and it is instead up to the music service to resolve - I believe this case in particular is probably one of these, as it is not us who decides what content you see in the music service containers - it is the music service. I would not be surprised to hear (but to be clear, I don’t not currently know) that all we can do for this CBC issue is to inform the service of the issue and wait for them to resolve it.

I hope this helps.

​@Corry P Thanks for your detailed response. I appreciate it. I realize that not everything can be of the highest priority, and that users of the CBC service probably are fewer in number than many other Sonos services. However, those of us who do listen to CBC tend to be quite passionate about our habit, and our issue has been going on for more than two weeks.
I have also pondered whether this might be an issue with CBC rather than Sonos, but I’ve discovered that the CBC radio stations always appear in third-party Sonos apps (Sonopad, Phonos etc.) even when they have disappeared from the official Sonos app. Their disappearance from the Sonos app also is not constant; it comes and goes throughout the day, and the stations that disappear from the CBC service can still be played if they are in a favourites or recently played list. They only disappear from the list of stations in the CBC service, not from the entire Sonos platform. I’m certain the issue has nothing to do with individual configurations because I’ve experienced it in two countries with three different Internet providers and completely different networking equipment and networks. Obviously others are experiencing it as well, including people I know personally who don’t participate in the Sonos community.

Whatever the root cause of the issue, I sincerely hope it is addressed. And again, I appreciate your help and your detailed replies.

Hi ​@Toolio 

You are correct in this assumption - I had never even heard of CBC before this thread was posted! However, people do not spend thousands of whatever local currency when they are not passionate about music - all of our customers feel this way (or certainly the majority - some may only really care about TV audio).

I hope it’s addressed soon too. Again, I still do not know for sure if this issue is on Sonos or CBC to fix, but I feel if it were on Sonos, it would likely be repeated with all music services, and not just this one as we do not alter our code to suit each service; instead, they must write the code that lets our app integrate with their service - when you add a service to your Sonos system, you are basically loading this code written by that service. We instructed all our music partners about the required changes that must be made to these pieces of code in order to comply with how the new app works - a small number of services were unable to do so due to a lack of resources, and they are no longer available on Sonos systems as a result. Others may not have resources to spare very often, and their responses to news about the integration going wrong may be slow as a result. To be clear, I am speaking in general terms and I know nothing about what resources CBC can put on this. Any older apps are likely using the older versions of these integration scripts, which is why they may see different results.

I hope this helps.

Even odder, today at exactly the same time CBC content appears on the Sonos Android app on my phone but doesn't appear on the Sonos iPad app. Same network, of course. But the CBC stations appear on the third-party SonoPad app on my iPad. 

Hi ​@Toolio 

Seeing different results from 2 current versions of our app suggests that the issue might not lie with CBC after all - if that is what you are reporting? You mention SonoPad on your iPad, so I am not 100% sure.

If you are indeed seeing results from the current Android version of the Sonos app and not from the current iOS version of the Sonos app, could you please attempt to browse on each app, and submit a support diagnostic from each app afterwards? Please let me know when you have done so, and which app had a diagnostic submitted from it first, but please do not post any diagnostic numbers. Thanks.