Hi ​@Demis,

I’m sorry to hear that you’re having issues with missing radio stations on Sonos. 

In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.

I hope this helps!

Had another online chat session to address issue of regional stations disappearing from CBC Music On Air. Tried quite a few restarts and restarting the entire home network but no change. The support person was patient and helpful but no progress at all on the issue. Next step I’ll have to call  and a technician will investigate my situation remotely. It is just a little difficult since the issue is intermittent and random.

Oddly, yesterday all CBC stations disappeared from the CBC service in all my official Sonos apps on all my devices (iOS and Android). There were no longer any stations listed in the CBC service. However, I could access and play those still in  the "recently played” section. Strangely, the stations were still shown on the Sonos web interface and on third-party apps such as SonoPad. All other services worked fine. Logging out and back in again changed nothing. In the end, the only thing that worked for me was to uninstall and reinstall the Sonos app on all my devices. Just the latest in more than a year of nonsense from the once-new Sonos “courageous” app.