Pretty much every Saturday 3 or 4 of the regional stations disappear from the CBC Music On Air. Tried on line chat support and seemed to have confirmed the issue but the chat suddenly ended.
Answered
CBC Radio stations disappearing
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having issues with missing radio stations on Sonos.
In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.
I hope this helps!
+17Hi
I’m sorry to hear that you’re having issues with missing radio stations on Sonos.
In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.
I hope this helps!
Had another online chat session to address issue of regional stations disappearing from CBC Music On Air. Tried quite a few restarts and restarting the entire home network but no change. The support person was patient and helpful but no progress at all on the issue. Next step I’ll have to call and a technician will investigate my situation remotely. It is just a little difficult since the issue is intermittent and random.
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