Get help and assistance with your Sonos system

Hi, I have Sonos SL one speaker and downloaded the Sonos windows desktop app but not getting an option to setup new system as only getting pop up with two options. Connect to existing system  Learn how to setup which takes me to online sonos website to download app again.  

I have 12 sonos speakers i have rebalance the volume on each seaker everytime i put on music. I dont understand why Sonos cant provide a small selection of presets for people that spent a fair amount moeny on their products??????

I have been very happy with my Sonos set-up that has 10+ speakers. Now I had app update and everything seems very difficult. Connection between Sonos and Spotify that has worked before is now delayed and not working. Is this due to some known error or is it then in my WiFi connection?  Really frustrating to have all these speakers around the house and the play music from portable JBL Bluetooth speaker. 

It’s 2025, I’m in my 60’s. Can you help with today’s technology? I used Rhapsody over a decade ago but what is the way to make a playlist these days. Subscription okay. Not having luck with Spotify.  My system is old but sounds fantastic...still have operating controller (about the size of a card deck). I really want to make playlists.

No TV Involved at all. No HDMI, I have a Project CD player plugged into Sonos Amp. Thats all.The following remote controls the CD player using IR. When I go to train the AMP to use the volume control buttons it does not recognise the buttone presses (but it does recognise that it is an unrecognised remote to begin with  Does the SONOS amp not have the ability to register some IR codes?

Hi, I have only just started using Sonos / YouTube music however have come across a difference in functionality between Android and iOS devices. In the Sonos app, if I navigate to YouTube Music > Library > Songs and select a song to play, it plays that song as expected. The difference is, that on iOS (both iPhone 16 Pro Max and iPad Pro), it ONLY plays that one song and stops, however on Android it continues to work it’s way down the song list automatically which is what I would expect. Is there a setting to enable “next” to play in iOS? In iOS, a PLAYLIST continues with the next song as expected as does in Android.

Has Sonos restored the ability to add songs to an existing playlist? And can new playlists be created and songs added? 

i have an arc ultra with with an old subwoofer. Can I pair the old subwoofer with the sub gen 4 in my home theater?

I have Sonos for 10 years. I just bought an Era 100 I can’t add it to my system. 

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past. Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off. All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday. Any one else experiencing this issue or just me? Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen. Tech, can you please take a look and fix this bug as

Upgraded MacOS to Sequoia and Sonos stopped working. Here is the manner in which I was able to get it working again:Sequoia 15.x.x (in my case 15.3.1) Download / Install latest app from Sonos website Check the following settings before launching the app: Open System Settings Network Firewall Options Make sure Sonos connections are set to “allow incoming connections” Privacy & Security Local Network Make sure Sonos is enabled Start Sonos App If the app can’t detect the Sonos System Reset the Sonos Controller, which forces you to setup the system as if it were for the first time When the app recognizes the Sonos system, if it cannot access the music library that needs to be re-shared: Share your music folder in MacOSOpen System Settings.select General, then select Sharing. Make sure File Sharing is enabled, then select the information icon next to File Sharing to open your sharing settings. Under Shared Folders, select the + (plus) icon, then select the folder on your Mac tha

Dans spotify, je ne sais pas écouter la musique si je l'envoie sur mes enceintes sonos Moderator Edit - Translation by Google:In Spotify, I can't listen to the music if I send it to my PA speakers

Hi All,In my living room, I have 4 sonos Speakers.1 symfonisk bookshelf 1 sonos one 1 sonos one sl 1 symfonisk lamp speakerI would like to have them always behave as a single “Living Room” speaker unit.I was able to join the sonos one and SL in a stereo speaker and they behave as one. I would like to do this to all of them.I sense that the group functionality from sonos app is OK for different rooms, but when you have speakers in the same room it's a bit clumbsy. every now and them only half of them are playing. I need to open sonos app and select again all I want to enable.All in all, I'm looking for a more streamlined, seamless, ROOM aggregation. 

I have 2 sonance amps but can’t them to play together. I have the option to switch from one amp to the other but each time I do, the itherone disappears from the group setup. Any thoughts how to get visibility to both amps at same time on appamd play same music for both?  

Just got a new Sonos Ray and wanted to play music with YouTube Music from my phone, but that wasn’t possible, even with a premium family subscription. So I read a bunch of other support articles, Reddit posts and so on, tried the different suggestions, and nothing works.So I ended up calling support on the phone, they connected to my pc and made YT Music work, but not with the account I have all my playlists on.After hanging up I thought that the issue also were solved on my phone (Samsung Galaxy s23 ultra) but nope, no matter which account I choose, I get the error message “Something went wrong”, but if I choose the only (the wrong account) account that works on the (Windows) Sonos app, it works.So my issue is that I can’t get YT Music to work on Android/phone, which is my primary device for playing music on.

best new oled tv to use with playbar, sub and amp for surrounds 

So I just switched to Xfinity’s cable modem/router combo from a previous setup. Of course this new setup forced me to create a new wifi name and define a password. I cannot for the life of me figure out how to Update the Network under Manage Networks in the S2 app. I have deleted the old wifi setup’s that were stored there and now, nothing is in this window. I have 2 Play 3’s and 2 Play 1’s in my setup here at the house. No matter what I do, I cannot get my system to come back up using the app on my iphone nor the controller on my mac… Soon as I take one of the speakers and connect it to my router via an ethernet cable, everything comes back up both in the app on my phone and on mac.. Soon, as I unplug the speaker from the ethernet cable, it all goes back to nothing connected… Please help, as I cannot run an ethernet cable to any one of these speakers.

So, I have a system set up in a residence.  Approx. 7 Port devices that are connected to a multi-channel amp and wired analog speakers.  The Ports are connected through wireless network. Music works fine...the issue I am having is that I am trying to extract HDMI/optical audio from a TV and line it back in through a Port so I can listen to the TV sound over the speakers in that zone.  That does work, but there is a few seconds delay between the tv sound and the Sonos Port speakers. In doing a little research, I think there should be a setting available on the app to set an audio delay for the specific Port I am working with.  That option doesn’t seem to be available though.I have a similar setup at my office, and I have older Connect devices there.  Regardless, the audio delay setting option is there for that line-in setting.  I assume Port devices should have that option as well?Is there anything obvious I am missing why I don’t have the audio delay option for this line-in TV setup? 

Considering the Sonos Ace. I fly with my wife and we watch show on my phone or iPad together using Apple share audio via 2 sets of Apple AirPod pros. Would I be able to have on the Ace and then share audio to her AirPod pros so we could both watch the same show? Me using the Ace and her with AirPods. This is strictly for travel. Sorry if it has already been asked. 

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

I just got a new Insignia Fire TV and I cannot get the remote to connect to my Sonos Ray sound bar. I’ve connected the Ray to Fire TV remote before, so I don’t know why this won’t work. I haven’t gotten anywhere with support through Sonos or Insignia. 

How do I play music from my android library through to my sonus speaker

Dipped my toes into the Sonos pool yesterday with a pair of Era 100 speakers.They are used in a study and primarily to play our YouTube Music subscription(s) (we have a family plan).Adding YT music subscription as a source was pretty straight forward, adding a child account wasn't quite so obvious but got there in the end.Something I've noticed is that on both my daughters iPhone and my Samsung, in the Sonos app there is a drop-down option in YT music to choose which YT music account to use (hers or mine) however in the iPad app there is no such option (that I can find). Anyone have a similar setup and know if it's hiding somewhere on the iPad?

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?