Get help and assistance with your Sonos system

Jeg oplever problemer med at afspille Tidal via Sonos app. Jeg kan fint navigere og vælge musik fra Tidal men når afspilning startes så starte musikken enten ikke eller også afbrydes den efter få sekunder. Jeg har ikke problemer med at afspille fra DR lyd eller Sonos Radio. Tidal fungerer fint når jeg afspiller med mobil og til hovedtelefoner. Nogen forslag til hvad der kan være problemet. Moderator edit:Google Translate-I am experiencing problems playing Tidal via the Sonos app. I can navigate and select music from Tidal fine, but when playback is started, the music either does not start or it is interrupted after a few seconds. I have no problems playing from DR audio or Sonos Radio. Tidal works fine when I play with mobile and to headphones. Any suggestions as to what could be the problem.

Bonjour,Est-co possible d’utiliser un casque bluetooth autre que Sonos Ace afin de l’intégrer à Sonos.J’ai un adaptateur bluetooth Lavales ML302 capable de travailler en RX ou TX. Comment l’utiliser pour coupler mon casque bluetooth à Sonos, si c’est possible.Merci de vos réponses. Moderator Edit - Translation by Google:Hello,Is it possible to use Bluetooth headphones other than Sonos Ace to integrate them with Sonos?I have a Lavales ML302 Bluetooth adapter capable of working in RX or TX. How can I use it to pair my Bluetooth headphones with Sonos, if possible?Thank you for your answers.

The app seems to be working better on my phone - less glitchy. Figuring it out amongst most platforms. Have any thoughts?

I  have recently noticed that my sonos media library has dropped tracks from albums after track 09 ?The album tracks are in the folders on the NASI checked the tags using MP3tag, My NAS media server software recognizes and plays all the tracks on the album and they appear in the Album & artist views correctly. However, The Sonos shows that whilst all the tracks are in the folder view only the first 9 tracks appear in the Sonos Album or Artist views, the rest of the tracks are missing and they are also missing from Search. I deleted the Sonos Media Library and re-added it with the same result Anyone else noticed that they are missing the tracks at the end of albums?I have only noticed this behaviour after the last few updatesCurrently  the OS on the devices is 82.3-60160It happens with theAndroid  v80.15.01IPAD    v80.14.09  (later version not avail yet in my region)and PC version 16.5.1

Hola que tal tengo un problema he conectado varios subwoofer sono en un local, en varios puntos donde están los subwoofer he colocado un router ubiquite he creado una red malla para enlazar cada router y así tener una sola red con la que se conecten todo los dispositivos, pero acabo de varios días  se comienzan a desconectar los subwoofer, funcionado una zona y luego se desconectan. Funciona una zona sin y otra no  Moderator Edit - Translation by Google:Hello, I have a problem. I have connected several Sono subwoofers in a room. I have placed a Ubiquiti router at various points where the subwoofers are. I have created a mesh network to link each router and thus have a single network with which all the devices connect. However, for several days now the subwoofers have started to disconnect. One zone works and then they disconnect. One zone works and the other doesn't.

Hello. I am trying to get my Sonos Connect Amp 2 Gen to work better with Apple Airplay. I came across the Eve Play and thought it would be a plug & play setup, but it´s not working. I have connected the Eve Play to the Sonos Connect Amp through the Audio In plugs. Does anyone have the same setup / anyone using Eve Play against the Connect Amp?

Hi, I ran update yesterday which seemed to hang/load for ages, and then eventually said about half of my speakers could not be updated, ran again and said my system was up to date. Going into the app my media room zone (two fives connected to a one) are no longer listed in the app at all.  Unligging and repowering them, they flash white then solid white looking like they are connected to WiFi but and completely unresponsive, Alexi not activating. my living room (beam, surrounds and sub) is saying not connected. I've similarly repowered the devices and reset my router.

Sonos S1 will not find the system using a new iPad Air but works fine with existing iPhones. Anyone know of this and do you have a solution. 

You can cast local Dolby Atmos files to Sonos using the Hi-Fi Cast or BubbleUPnP app.https://play.google.com/store/apps/details?id=com.findhdmusic.app.upnpcasthttps://play.google.com/store/apps/details?id=com.bubblesoft.android.bubbleupnpSequence Pink Noise 7.1.4 file: https://bluewindy.solaris.usbx.me/filebrowser/api/public/dl/A6CxJEFW/downloads/Sequence%20Pink%20Noise%207.1.4.m4aApple Music Link : https://music.apple.com/kr/album/sequence-pink-noise-7-1-4/1748110988?i=1748110990&lsAt first I was skeptical about this, because the Dolby Atmos indicator didn't appear in the "Sources" section of the Sonos app. So I decided to play 7.1.4 test tones. I adjusted the overhead volume while the overhead test tones were playing, and it actually worked.On the other hand, when I streamed 7.1.4 test tones from Plex, which is provided by the Sonos app, the overhead volume adjustment did not work. So Plex does not support Dolby Atmos Cast.If you plan on using the BubbleUPnP app, do the following

When playing album in Sonos iPad, album art (embedded and also in album folder as ‘folder.jpg), displays properly. Sonos ‘Recently Played’ displays name of album, but no album art is displayed. Any assistance most appreciated. 

I recently purchased Sonos products because of the wireless connectivity. I have an Arc sound bar, Gen3 Sub and two Era100 speakers. It all sounds fairly decent although my biggest issue is having to use the app to control everything. Half the time it doesn’t connect and when it does you struggle finding the sound slide to turn down the music. Basically it’s very troublesome, until they can figure out how to improve on the app as a controller I’m only slightly satisfied with my purchase. 

Hi.Is there a way to control the roam 2 bass and treble when I’m outside my home Wi-Fi, using Bluetooth or another method? can I use Airplay 2 outside my home with no wifi…?thanks’ 

How is it 2025 and the Sonos Roam doesn’t have the ability to ROAM between multiple WiFi networks? I like to take my Roam between my house and my partners house without the need to manually reset/change the wireless connection. Surely this should’ve been implemented by now, judging by feature request threads from 2023 :( 

Just after people’s thoughts on the above topic, now that Pinewood is dead in the water. I have a Beam 2 with Sub Mini and Era 100 Rear Surrounds, with a spare pair of E100. Just watched a vid on YouTube by neverenoughtech showing Sonoseqencr adding Fronts to a soundbar, sure enough, they pop up as fronts in S2, they also seem to disable L/R on the Beam. It seems to be a future feature not developed yet, can’t help feel it will be written out on a future update, now that pinewoood has gone ?. Does anyone have any views on this feature.look forward to comments !

Had gotten my music library connected via my Mac controller several months ago but today out of the blue it stopped working. Dead. “Unable to play...access to \\iMac\Music denied” Re-entered same original settings but no luck. “Sonos was unable to load the music folder… check the username and/or password”Username & password are indeed correct but no go. So frustrating! 

My Sonos move has become disconnected from my Wi-Fi. As a result, it’s no longer showing in the App either . I’m having issues getting it reconnected. Please does anyone have any ideas ? I’ve not been able to perform a factory reset. As yet I’m at a loss and beginning to wonder if it will ever work again 😭

Hello,Is Sonos really trying to see how bad the software can be before people stop using the products?The app & software is so bad to start with but now I have run into an issue that is horrible, even by Sonos subpar standards:I am not able to use the app & soundsystem since the app refuses to update and doesnt let me use the app without the updated version. The only messgae that appears on the app is "there was a problem checking for updates".  Obviously, the customer service doesnt respond and there isnt any representatives online on the chat. And no, there is no error code.  

I routinely get “connection timed out” when simply trying to use Apple Music from Sonos.  Sometimes it it when I have been using airplay (YouTube… or Apple Music because I can’t use it from Sonos) but there is no pattern that I can identify.  I have tried shutting down, rebooting which sometimes works but the same problem reappears eventually 

What does the below mean?I need to run an update according to the app and I can’t get access to the app until the software is updated.“There was a problem checking for updates”

CD player is connected to Sonos Controller Line In, but the app says no device is connected. I tried rebooting, and updating, but no luck. I’ve used this for years, but yesterday it it stopped. How can I get Sonos to discover my device? 

I just invested in the arc ultra + sub 4 + 2 x era 300 surrounds.I'm a little underwhelmed by the front sound of the arc ultra.  Linked to this I need to have the system volume at around 55 to get a 'normal volume' The overall tone of the front of the system is a bit boxy and doesn't seem to fit well with the sub and surroundsIs this normal? Or could there be an issue with my ultra. I just set up a samsung q990d for a friend and power wise its blowing my set up away. 

What is described in this reddit thread for the Arc Ultra, happens with my Arc system with movies/tv for some time now. Background sounds are very quiet but dialogue is fine and any loud sounds like gunshots, explosions are ok too.It wasn’t always like this, remember it being very atmospheric and detailed.Any ideas how to fix this? Tried resetting, changing settings etc. but not fixed.Arc Ultra - unbalanced sound and spikes in volume? : r/sonos

First things first. This is not a rant. This is an expalation of a problem, which reduces the experience in 3D audio a lot. For background: I'm a sound engineer and music producer and I don't wanna sound arrogant, but I know what I'm talking about. (I'm a really nice and funny guy :D)So lets get to the problem then :DNO I'M NOT TALKING ABOUT THE FRONT FACING DRIVERfor better understanding watch this VIDEOThis bug appeared the moment I switched the Arc with the Arc Ultra. Before I made the switch I was on the 16.1 app and firmware. So I don't know if the Ultra causes the problem or the app/firmware. Before the switch everything was running as it should.So, since there is not much of a topic around this, I'm curious if I am still one of a few who have this bug or one of a few who noticed it.I made this post in Reddit, but not everyone is on Reddit and the more people know, the faster Sonos can work on it. Reddit discussionI didn't saw any review which mentioned it.As you can see in the v

Hello - with a recent Sonos upgrade I have lost the link to my Mac Music Library.  I have spent about 4 hours on the phone to Sonos without success and wonder whether is something that has gone wrong with the path.  If there are any Mac experts out there who could take a look at this set up and advise whether there is something wrong I’d be very grateful. 

Hi, I don't know if anyone else is totally frustrated with the New Sonos app as I am, but I have two questions. One, is anyone able to edit their playlist? My list keeps duplicating songs, so I have multiple songs with 2, 3, 4, and 5 duplicates. And I can't delete them. Two, has anyone found an alternative system they have moved their system to that is working for them?