Get help and assistance with your Sonos system

Is it normal that if I try to Airplay 2 from Macbook Pro apple music app to multiple devices, those from SONOS often failed to sync well or just wont sync together. All my others airplay devices are rock solid on Airplay 2 from my Macbook but not the Sonos… I know that if I use the Sonos app to sync them together after having start the stream from Apple Music to only one Sonos device, it will work fine but I find this step very unpleasant because i need to do it a lot of time in a day…Is there a fix on the way? All me devices are hardwired. I’m trying to solve this problem since 2 years now XD.Thanks a lot, 

Hello everyone, I am a 21 year old business school French student and I am looking for someone to interview about his/her experience about the era 300. It will be perfectly confidential and anonymous and it will last maximum 20 minutes.Send me a message if you are interested it would help me a lot.Moderator edit: We recommend being wary of sharing your private info online.

I recently purchased a Sonos Beam 2 to pair with a new TV (Hisense U8N). Set up went fine (connected via HDMI to eARC), and the product sounds great.However, previous speakers I had were better able to produce crisp dialogue, and I was hoping that the Speech Enhancement feature would be able to produce something along those lines.However, I am able to discern absolutely no audible impact when I toggle the Speech Enhancement feature on and off. Is this normal? I don’t have a great sense for how apparent the impact should be. Again, based on prior experience, my assumption was that it would be audibly apparent when flipping it on and off, but it is not. I’ve tried this across a variety of different audio sources, including cable TV, Netflix, Apple TV, etc.I spent about 2.5 hours on the phone with Sonos support, submitting diagnostics, unplugging and replugging everything, doing a factory reset, deleting the app, etc. Have tried all apparent combos of Speech Enhancement with/without Night

I have an LG OLED TV and have bought a Beam 2 to add to my sub mini and era 100’s to create a home theatre.My TV has Dolby Atmos and all the settings for this are available.. until I connect my Beam through the HDMI ARC port.No sources I use show Dolby Atmos, and all the TV settings are greyed out.I had a call with Sonos support who connected to my system and confirmed all settings and connections are correct. He then convinced me that the Dolby 5.1 I am getting is better than Atmos.I am not convinced that it is based on my Sons experience with Samsung & Beam.Can anyone advise? I am considering returning the Beam as I feel I am not getting the best experience for my money which is disappointing having built up the system based on Sonos products Any advice is welcome. 

I brought my Sonos system from Germany to India. It’s not getting connected. 

 I have a Sony Bravia TV, Apple TV 4K, and Sonos Beam. I'm experiencing connectivity issues with my audio setup.My current setup:- On my Sony TV: I've selected "Use external speakers"- On my Apple TV: I've set Audio Format to "Stereo"- I'm using an HDMI cable to connect the Beam to my TV's HDMI ARC port (HDMI 3)The Issue:Every time I turn on my TV, the audio doesn't automatically route to my Sonos Beam. The only way to get sound through the Beam is by manually accessing the Apple TV menu and selecting the Beam as an "external speaker" each time.Has anyone experienced this issue or found a solution? I'd appreciate any help!

It has been almost a year and this new app is unusable. The other one worked great, but was forced to upgrade when I made the dire mistake of buying more. I’ve gotten rid of a few speakers because it wouldn’t be compatible with the new app which cost me money. I have nine speakers right now and two of them work all the time, the rest on and I’ve tried many times to hook them to the same network, etc. Been through it. When is anybody going to be accountable at Sonos. Firing people doesn’t help all of us. Fix it or pay people back. 

Do Sonos is working on another material to be less warm on the ear , to wear longer and be able to wear at gym. Would love to be able to swap to something like a mesh or mesh fabric or something that is wick proof .   I have one of these swappable on my Meta headset and it’s awesome for high energy game . I will not mind loosing a little bit of sound quality for more comfort during warm season and while doing workout at the gym. Moderator edit: Replaced last post with first post and removed duplicate posts.

I need detailed guidance how to connect Sonos Port to Beoplay A9 4th gen so that it can play along in sync with the Sonos system of speakers I have (Era 300, Arc). So far I was able to connect the Port to the Sonos system and connected the Port to the B&O A9 using an RCA to 3.5 mm cable (A9 has only 3.5 mm in). No sound whatsoever coming out of A9. I used the line out ports of the Port to plug the RCA. I am doing something wrong apparently as for now only the Sonos speakers are playing the online radio stations, not the A9. Guidance needed

Is there a plan to restore indexing or an effective search to the personal library component?

I just received a brand new pair of Sonos Ace headphones. I share an office with a colleague, during meetings on TEAMS my other colleagues have said that they do not hear me properly and rather hear my colleague who is in the background on a different call. Does anyone know how to fix this?  So far i am thinking that Sonos Ace is not suitable for a shared or open office environment. . . 

Listening on my sonos 1 to Ed Sheran, the sound quality was dulled. Nothing I could to change this. The other day I played my old apple ipod on my old nose sound dock. Sound quality phenomenal, absolutely phenomenal. Sonis you really have to up your game. I've been in hifi all my life and the sonos 1 speaker is quite simply a wireless speaker. End of. 

Hey guys,I know this has been asked before already, but I couldn't find a recent topic regarding this.At my parents’ place, we have a fairly extensive Sonos setup that has been in place for many years. It’s a mix of older and newer equipment, but everything runs via the S2 controller. Currently, everything operates over SonosNet. A few Sonos devices are wired, with only two devices having Sonos Wi-Fi enabled (to prevent STP issues with Unifi). This setup works reasonably well, but compared to my own setup at home, I notice that everything is much more sluggish. Grouping devices often takes tens of seconds, volume changes don’t register immediately, skipping sons occasionally takes some time, etc. Summary of the setup: They have a main house and a smaller garden house that are far apart in terms of Wi-Fi coverage. Main• 2x CONNECT:AMP (one with a Sub Mini wired directly to it, both wired, but only one AMP has Sonos Wi-Fi enabled)• 1x ERA 300 (I think this one only supports wifi?)• 1x St

When will we be able to playback just s single episode of a podcast within pocket cast.It adds the whole season every time .When will Sonos also mark it as played the next time you enter the cast?The above worked earlier in the good old app. 

Spotify will not group my Sonos speakers properly again. This is after a mandatory Sonos update to ver 80.17.14. Why why why? The Spotify Group Rooms does not work

I love my Arc ultra despite sonos app going nuts every other hour. Yesterday i dusted it off and noticed this on speaker’s right side. i have a photo from two angles. It is not a bump because I baby my Sonos stuff… it looks like a excess piece of plastic. You can not feel it under the finger, lift it, nothing…Under naked eye it looks 4 times smaller. But it drives me insane!!!Your thoughts?Neven

Ich betreibe einen Arc ultra und 2 era 300 bei tv Funktion stottert ein Lautsprecher immer wieder bei normaler Musikwiedergabe ist alles in Ordnung woran liegt das? Moderator edit:Google Translate-I have an Arc Ultra and 2 Era 300s. When using the TV, one speaker keeps stuttering. During normal music playback everything is fine. Why is that?

Volevo sapere se è obbligatorio avere WiFi per collegarmi al sonos? One . Oppure basta avere bluetooth grazie aspetto risposta. 

At least once a week I am unable to use the search in the app. It appears as though it is going to search and then goes back to the Home Screen. Without fail I can search if I close and reopen the app.  ********** is a recent Diag.  Does anybody else experience this?Moderator edit: Diagnostic number recorded and removed

Hi,I recently purchased two era 100’s to add to my Arc Ultra and Sub 4 as surrounds.One issue I’m experiencing is that with certain PCM/Stereo sources e.g. Skynews on YouTube it constantly tries to passthrough the audio to the surrounds but it is not consistent and I get on/off sounds which is actually very annoying. For the most part I do not have this issue and if I listen to France24 it does not try passthrough the audio to the surrounds.Why is there this inconsistency when listening to Stereo/PCM sources and is there any way to correct it other than having to disable the surrounds when listening to such sources? I would prefer and expect stereo sources to not try use the surrounds at all.Thanks.

So basically whenever I play Spotify on my Sonos speakers some features don’t work as intended.It will play the wrong songs and doesn’t let me disable the shuffle mode.I also can’t rewind or fast forward songs (the bar is greyed out)It’s as if it wouldn’t recognize I have Spotify Premium.This started happening only a few days ago when it had been working just fine before.Some help would be appreciated :)

I have a Sony ZX707 DAP which I want to use the 4.4mm balanced output, can I use a third party USB C to 4.4mm cable for Sonos Ace?

The Sonos Beam Gen 2 is a 5-channel soundbar. It outputs sound corresponding to the L, C, R, Ls, Rs channels. If you add rear speakers such as the One SL to the soundbar, it will change to a 7.1 system. If you pair the rear speakers, the rear speakers will be in charge of the Lrs, Rrs channels. The soundbar will be in charge of L, C, R. The question is then. Will the Ls, Rs channels still be routed to the soundbar? Or will they be routed to the rear speakers?

Comme beaucoup d’entre nous, mon sonos ne peut pas faire de recherche sur NAPSTER en indiquant « la connexion à NAPSTER a été perdue ». J’ai fait tout ce qui était recommandé et rien ne fonctionne. Ces lourdeurs de fonctionnement sont agaçantes et beaucoup plus compliqué que d’autres enceintes connectées…. Merci de trouver une solution.  Moderator Edit - Translation by Google:Like many of us, my sonos cannot search on NAPSTER indicating "the connection to NAPSTER has been lost". I have done everything that was recommended and nothing works. These cumbersome operations are annoying and much more complicated than other connected speakers.... Please find a solution.

I installed a new network for my Sonos system. All components are now on the new network, except for the Amp. In order to reinstall the A mp, Sonos asks for an 8 digit PIN from the AMP. My Amp doesn’t have an 8 digit PIN and Sonos support is worthless tp help. They keep telling me to enter the PIN, which I don’t have. Apparently when I bought my Amp it didn’t have a PIN, but now they do. What can I do? Without it, my external speakers don’t work any more.