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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27831 Topics
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cowphunkContributor I
posted in Home theater
Feature Request: Enable Era 300 Forward Speakers In Surround Setup for Live Music Video Streaming

HD and 4k video streaming of live music is becoming standard across many platforms (Nugs.net, LivePhish, etc) and leveraging ERA 300s (or similar) forward facing tweeters should be made available to allow users to take advantage of their full potential. Current setup: Arc soundbar, Sub, Era 300s as surround pairIdeal set ups for various use-cases:TV and video: current configuration with Atmos style surround, where side and upward facing speakers are utilized on the Era 300s and the forward facing speakers are disabledAudio Music via various apps: Arc, Sub, and Era 300s with all speakers firing, especially if audio being streamed isn’t AtmosMusic video streaming: Arc, Sub, and Era 300s with all speakers firing   Potential implementation options (obviously knowing nothing about the code base and difficulties associated with each option...):Room specific profiles allowing various combinations of speakers to be used depending the content being consumed A toggle specific to the surrounds th

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Corry P
2 months ago
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FlyflotAvid Contributor I
asked in Home theater
Beam 2 two Era 100 and Apple Tv 4k sound problem

Hi I own Beam 2 a pair of Era 100 configured as Surround. If I listen to music from IPad or IPhone or even from Sonos app the music comes out of both the beam 2 and the speakers. If I do the same with my Apple TV 4K I hear the sound come out only from Beam 2 and the surround channels emit almost nothing or very low. While movies have no problems… Why doesn’t the Apple TV make the audio sound like the iPad in Bluetooth? Thanks. Andrea.

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F
2 months ago
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PotemkinMcNastyEnthusiast II
asked in Advanced setups
Feature request: support RSTP

Given the recent disasterous software revamp, will Sonos now start to listen more to customers and their feature requests, specifically support for RSTP?  Or will we continue to hear that Sonos doesn’t comment on roadmap?

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2 months ago
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r4rossContributor I
asked in Controllers and Music services
User created playlists

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks

1186
MoPac
2 months ago
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JailueContributor I
asked in Home theater
Sonos Ray to Mitsubishi WD-65737 compatibility

will my sonos Ray work with my Digital Audiio Output port on my Mitsubishi Wd-65737 TV if I buy a converter to optical.

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J
2 months ago
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User28375662Contributor I
asked in Speakers
sonos One stops playing at same time every day

Hi,Got a sonos one gen2, alarm starts a radio station at 7am and has ‘no limit’ selected, but at 8am it stops playing. Happens every day.  Tried resetting the alarm, didn’t work.  Any ideas why this is happening or what to try?Thanks

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Jamie A
2 months ago
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ThickoContributor I
posted in Controllers and Music services
I just want to play my own music not stream!

I've spent hours searching q&as on support and community, upgrading, downgrading (or failing to), playing with  s1 and s2 app, web page, factory resets, adding, checking permissions on NAS and yes SMB2 (whatever that is) and am going round in circles, speakers all have permissions ok on router and network drive.I tried to downgrade product to S1 but when I factory reset and then try to downgrade it requires me to set up the network again which then adds the speaker back as it cannot connect to to do the downgrade and then am back to square 1. Is it actually possible to play my own music from a NAS on latest software? Is it possible any other way? And idiots guide needed.Or do I just accept that 5 speakers are not fit for purpose after the so called upgrade and find a new system?  

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T
2 months ago
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craigskiHeadliner I
posted in Advanced setups
Cooking with Sonos - Microwaves

I was posting on another thread, and the topic came up with regard to 2.4GHz WiFi and possible Microwave interference.  I was curious.I have never tested this before, but came up with a simple stress test experiment, to help me understand impact of ‘Cooking with Sonos’I have an Amp in Kitchen that has a microwave in between the AP and Amp. Amps use 2.4Ghz WiFi, so ideal for a test.I started an Apple Lossless stream 3Mbs to the Kitchen Amp, and grouped 4 other rooms also on 2.4GHz, spread across 2 APs. I could see 3Mb/s down to Amp and backup up to other zones. I then ran a ping to the Kitchen Amp to get a baseline for packet loss: Baseline - Streaming Apple Lossless with group coordinator connected on 2.4GHz WiFi - no music dropouts - no ping packet loss      Packets: Sent = 176, Received = 176, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 1ms, Maximum = 33ms, Average = 3ms I then put a  cold cup of water in microwave for 1 minute on full power 900W - 

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K
2 months ago
Stanley_4
Stanley_4Lead Maestro
posted in Controllers and Music services
Force Quit Sonos App - how to

I’ve been having to do this recently and was thinking I’d post instructions but Corry P posted this which is what you need to know.  

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Corry P
2 months ago
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Pjt96jContributor I
asked in Speakers
wifi

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ? 

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Corry P
2 months ago
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welcome2life07Contributor I
asked in Controllers and Music services
Trueplay

I have Sonos Arc, Era 100, Sub Gen 3, and I cannot get trueplay to work. It gets stuck on the screen, “Face your tv and hold the device at eye level.” It will not go to the next screen when pressing continue. I have rebooted the system, reset the app, and nothing works. Any suggestions?? 

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W
2 months ago
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CboidinContributor I
asked in Speakers
sonos roam not connecting to sonos era

I have 2 sonos era in the flat and they connect together as one sound system. However since i bought the sonos roam which is mobile, i can connect to it via bluetooth on my phone, but when i try to add it to the network with the other 2 (via the play button on the speaker or via the sonos app) it tells me "impossible to connect, try again later" I reset fully the sonos roam and reinstalled it , it's visible on my sonos app but wont connect to the other 2 systems.…I gave away my portable speaker just to get a sonos roam as it could link to the rest of the flat, but it doesn't work.... i really hope someone can help!!

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M
2 months ago
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Amitjaina1Contributor I
asked in Components and Architectural
Connecting my JBL soundbar with Sonos Amp

Hi, I have a JBL 9.1 soundbar with detachable speakers connected to my TV. Now I want to create a multi-room surround sound system in the rest of my home. Can I connect a Sonos Amp with six in-ceiling speakers to my JBL soundbar and play the same music throughout the whole house? Any advice? Thanks. 

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Pools-3015
2 months ago
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furacaoprProdigy III
posted in Advanced setups
Feature Request - Disable SonosNet

Hi @Corry P, I would request an option to have SonosNet disabled when connecting speaker(s) to Ethernet without the need to turn off its WiFi.This way I could avoid STP issues with my router/network and, at the same time, allow a soundbar to connect directly to its surrounds.

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Corry P
2 months ago
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Ron1959imContributor I
asked in Controllers and Music services
Tunein

Whenever I listen to radio thru Tunein, I get the "Welcome to Tunein" message every 10 minutes while disrupting the music. Highly irritating. Why??? It's also pretty irritating having to hear "Welcome to Tunein" whenever I switch stations. I didn't have that with another brand I used before.

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R
2 months ago
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ArthurHuaContributor I
posted in Speakers
Connecting third speaker to a stereo pair

Hi,I have set up 2 Sonos FIVE speakers as a stereo pair in my living room but felt that the sounds was coming too much from one side of the room (the wall against which the 2 FIVE speakers are) so I decided to add a 3rd speaker and bought a sonos ERA 300 that I place on the opposite wall facing the 2 Sonos FIVE, so it’s a triangle.I wanted to add the ERA 300 to the “Living room” in the app so that the 3 speakers would be grouped and synced but it seems that I cannot do this… probably because the 2 FIVEs are in a stereo pair? I can always select “Living room” + “Living room 2” (the name I’ve given to the ERA 300) to play music on the 3 speakers but I cannot do a Trueplay tuning for the 3 speakers…So here are my questions:Is there a way to add the ERA 300 to the stereo pair? Would the sound be better if I un-paired the 2 FIVEs and grouped the 3 speakers together (2 FIVEs and 1 ERA 300) instead so I could do Trueplay? Would it be better to get a 3rd FIVE instead of ERA 300 so the 3 speake

19410
K
2 months ago
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Pat1976Contributor I
asked in Home theater
No wifi on Arc

My sonos Arc does not connect to wifi anymore. I have try to reset my router many time . And it’s impossible to factory reset my Arc exept if i plug it into the ethernet port .When i try to factory reset the arc wireless ( no ethernet cable ) the light blinking amber and and came solid white but never came blinking green ( pairing mode ) but when i plug the ethernet cable everything is fine.

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Gabriel Z
2 months ago
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pneunbornContributor I
posted in Controllers and Music services
adding an additional wifi to account

I have wifi at home with sonos configured.  I have new speakers at my office, so i need to add another wifi to use office speakers. Buggered if i can add another wifi to my account.any help, thanks

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Corry P
2 months ago
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ScarabContributor I
asked in Controllers and Music services
how to add an app like youtube to sonos

Hi. Is it possible to add youtube app to sonos app? If so, how?.

572
S
2 months ago
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SaunamanContributor II
asked in Speakers
Customing speakers and volume on alarms

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

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Corry P
2 months ago
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HJNContributor I
asked in Headphones
Sonos ace

why cant i hear music from the sonos app in my sonos ace ? its only possible for me to listen to spotify

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C
2 months ago
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HassHassanContributor I
asked in Home theater
Sonos Ray default volume

Until recently when I turned on my TV the Sonos Ray would be muted by default. Now it remembers the last volume setting.How do I set it back to be muted when I switch my TV on?

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R
2 months ago
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AnilContributor II
asked in Home theater
Why don't the surround audio options appear in the S2 app?

Hi,I’ve just replaced a couple of old Sonos devices in our house which means I can now use the S2 app. I also have a Beam connected to two Play:1s as surrounds.I’ve managed to get them all set up OK on the S2 app, but when I go into the “surround audio” options, all I see is a “Surround distance” with a “reset” button. So I can’t set the music audio to “full” for the Play1:s.Any ideas why I can’t see the usual surround audio options? Thanks!

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A
2 months ago
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RicoelisoAvid Contributor I
asked in Speakers
issue with connection - new wifi router

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

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2 months ago
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toneman3Contributor I
posted in Controllers and Music services
How long will it be before Sonos gets their act together on the new app and S2?

Why wasn’t this beta tested? If it was, it was poorly tested. When a hardware product is beta tested, it is released with 99% of the bugs worked out. With this software update, it seems like nothing was tested. And no, I will not buy or recommend Sonos to anyone again. This is a complete failure on the part of Sonos. I am obviously very saddened, frustrated and upset with this update or really lack of. I haven’t been able to use my Sonos Threes in my office using a library for more than 8 months! I am an android user and switched to S2 and then boom, no music library. Next, I enrolled in Apple Music since I was told that would work. So now I am an Android user with Apple Music that still does not work. Before you introduce additional items such as a sleep timer, maybe Sonos should fix things like a library, so that I can listen to my 1000s of songs.

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Ken_Griffiths
2 months ago
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