Get help and assistance with your Sonos system

I am considering upgrading from the Playbar to the ARC Ultra. My current system consists of the following pieces: The Playbar, Gen 2 Sub, 2-One SL’s, and 2-Gen 2 Play 5’s. The Play 5”s are dedicated to a CD player. I want to upgrade to the ARC Ultra but have a few questions. Will the Gen 2 sub and One SL’s connect to the ARC Ultra and will I be able to use the TV volume control for the group? My plan is to use the One SL’s in surround mode until I upgrade to the ERA100 or ERA300 in the near future. If the One SL’s won’t work as I like, will the ERA’s volume be able to be controlled with the ARC Ultra?Thanks for any help. 

I have recently moved to Openreach Full Fibre broadband and have successful set up my Sonos Beam, Play 1’s and Sonos Play 3 to the new WiFi.However, when I play music through the system it plays for c.10mins and the drops off the network and takes every other device with it.The only solution to this is to reboot the router, which solves the issue, but if I play music again it simply shuts down again.I didn't have any issues  like this with my last broadband. Could this be a router issues as I have read that the router could be rubbish with this provider, but the fact that it works for a short period would suggest that the router is fit for purpose for a short time.I have read that an Amazon Eero could provide a solution, but is this not a simple signal booster?? Or should I get a better router and if so, any suggestions would be great.Any help of suggestions would be appreciated.

Is there a way to set up night sound to turn on and off at certain times of the day?

I have like 4 roams 6 ones 1 play at amplifier boost and there is not a week almost not one day when one or two or all have a problem or are not working. Interrupted music. Speaker don t appear. Speaker gone from the system. Voice control react with a big delay (up to ½ day. He suddenly starts talking). Tuning is gone or suddenly the connected speaker (home cinéma) are not synchronised  etc. Without any action music start in the middle of the night. Or suddenly volume goes up or down none of the functions are reacting. I have to shut down the electricity to stop it. I m in contact with sonos support almost every week. I have another system in another flat (much cheaper) and that is working perfectly or even better. My 20 year old Bose in my studio is working 10 x better. Regret to have invested so much money for poor quality (music that is)

Over several months the connection between my Sonos Connect and Roam and mobile phone has been dropping.  The connection would reasonably quickly resume with the various apps that had disappeared from my mobile refound.  Over time the loss of connectivity got worse with the Connect cutting out completely and showing an intermittent red flashing light.  I did a complete factory reset of everything with Sonos support over an hour.  This seemed to resolve the problem over a couple of days, but lo and behold it dropped the connection again and the red flashing light resumed.  I have done another factory reset and got it all playing again for 5 mins before it cut out again.  Am now getting very frustrated.  Any thoughts please?

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

I have my alarm set to play a non-commercial, non-Sonos iHeart radio station (Classical KING FM Seattle 89.7), and it was working perfectly until recently. Now, instead of waking up to music, I’m forced to listen to a Sonos ad for the first minute before my station starts. This is completely unacceptable. I don’t want to start my day with a jarring Sonos commercial, especially since I’ve already purchased your speaker system. Isn’t that enough? Now you’re trying to push even more products or subscriptions on me through my alarm? Can’t a simple alarm function without corporate nonsense getting in the way? If this is the new norm, I’ll go back to an old-school radio and alarm clock instead.

i play Sonos thru the app on my iPhone and iPad using Apple Music.  Today we played one playlist for 5 hours.  Later when I tried to play an album off Apple Music, it came on and then stopped! Nothing I did would allow it to be heard.  On the app, it looked like it was playing but no sound.  I had changed nothing! When I brought up the system, all 5 speakers, they looked like they were playing but were grayed out sort of.  At the top, the system icon was yellow— I don’t remember if that is normally yellow.  I am so frustrated.  This happened on my phone, so I tried the app on my iPad.  Same! Ugh!!! And of course its710pm Saturday night!  I also tried to play Sonos Radio—same.  

Using YouTube Music, it has now been buggy for Sonos devices for several months, better than it was 3 months back, but not as good as it was 12 months ago.Today I notice that my queue grows by itself in increments of 200 &/or 300 till it gets to about 34400, then the system becomes even less responsive.Anyone else noticed or had this recently? 2nd issue, which has had some airtime by others, is the playlist length. Sonos will only show 100 songs in a 483 song playlist, and will then continue to repeat those 100 songs and never show the other 383. Any genuine technical/bug fix available?  2023 & before, these issues were non existent!

Albums and artists in my Apple Music library (on an iMac) are broken up in Sonos to multiple albums and artists with some tracks.  I thought that integrity in my library would be kept in Sonos.  What’s going on?

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

I had to contact technical support a few weeks ago as I just couldn’t get my Move to connect properly. It has always had issues dropping in and out from the app. Technical told me it was caused by the fact I had Sky wifi boosters which I just didn’t believe. So I decided to undertake a very expensive trial. I bought an Era 300 to replace the Move in the kitchen and guess what...it hasn’t missed a beat and constantly stays connected. So much for my boosters causing a network issue! I also have an Era 100 in the home office and that has been fine too.I was concerned after buying my Move just how temperamental it has been and particularly when Sonos brought out the Move 2 not too long after...makes me wonder if there has been an inherent issue with the original Move.I am now experiencing connectivity issues with my older Play 1. I have reset and readded the speaker and whilst the app acknowledges the speaker, it won’t control it. Constantly keep getting ‘unable to connect please try again

I’ve seen this raised a million times but all the topics are closed. Scrobbling doesn’t happen live, it seems to happen whenever I switched from playing on my Sonos speakers via Spotify to another device (i.e. phone, laptop). If I play music only on my speakers for a week it will never scrobble anything. When it does scrobble if you switch away, as mentioned it only scrobbles the last 50 tracks, meaning I lose hundreds if not thousands of scrobbles a month. This may seem silly, but I’ve used last.fm since 2008 and I really enjoy keeping a proper back catalog of music throughout my life...I would really like this to work properly.

Hi. I have a pair of Era 300s and a sub mini.  They worked fine for about a month but now, whilst they play through the Sonos app (including with Spotify), if I play directly off Spotify app the left speaker doesn’t work. Weirdly I can control the volume of the right speaker using the left speaker controls, but the left speaker just won’t play music.  anyone had that problem or found a fix? Or any suggestions why this would be and what to do? i messed around with it yesterday to try to fix and had various configurations of speakers working and not working (including left not working on Sonos app and sub not working, so don’t want to make it worse again) right speaker was always working though), and in the end they all started working again, but this morning the left one is gone again.Very annoying.Thanks for any help you can offer. 

Having issues for over a year now with Apple Music and playing on my home system.  It just stops playing and now it won’t play at all expect thru my Sonos tv soundbars (I have wired Sonos speakers in my home).  Now on the app the volume is a light gray for the home speakerson versus the brighter white on the soundbars.  No clue what’s wrong or what’s going on.  I’ve refreshed, unplugged, reset and nothing has helped.  I absolutely hate this system as I built a brand new home with this cool tech and it’s been terrible.  Help… 

Anyone else having issues with Qobuz working through Sonos? The stand alone app is working, I tried resetting my Sonos Port, I deauthorized and reauthorized Qobuz and still no luck. When I on Qobuz I get “No content items available.” Not sure what else to try. 

Hi,I have the Sonos One and it suddenly stopped working. It will not power up. No lights showing at all.I have unplugged, plugged back in. Used different sockets thay I know have power in.I have tried the reset. Still nothing.Please advise.Kindest Regards Slavka 

I have a home theatre with Sonos Arc, Sub and 2x One SL. I recently replaced the One SL with era 300 should I keep the one SL as part of the theatre in a different position or just move them to another room.

Like many I too know that the Sonos app is trash. People develop g it without being thorough or caring. How is it I’m able to log in from my browser on the Sonos site but when I try and log in from my app as I’m being forced to I get a blank page. Makes zero sense.  Useless

I’m considering setting up Sonos speakers for a hotel and am planning to install over 100 Sonos Era speakers, mainly to allow guests to use Bluetooth in their rooms. What would be the best way to set up these systems?From my research, I've found two potential options: 1. Create multiple VLANs and SSIDs, or 2. Set up multiple systems under a single SSID.How do these two options differ, and which would be more effective in this context?

I would like to export my Sonos playlists in my Music Library to an OWC external 2Tb SSD.  I’ve seen the SonoSaver app and am thinking about trying it. But I have some questions:How should the SSD be formatted for higher res music?   Can I plug the SSD into my router and use it as a NAS or should I leave it connected to my iMac? I consider myself pretty much “tech-challenged”, so is the SonoSaver app an easy solution?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

Bonjour,mon Era 100 a été enregistré sur un compte qui n’existe plus.Comment faire pour changer le propriétaire du système ?J’ai tenté l’option “Transfert de propriété du système” dans les Paramètre généraux et lorsque je rentre mon compte, ça me dit que ça été transféré, mais je reste toujours incapable de me connecter comme propriétaire. C’est comme si rien ne se passait… que faire ?   Moderator Note: Google Translate- Good morning,my Era 100 was registered to an account that no longer exists.How do I change the system owner?I tried the “Transfer of system ownership” option in the General settings and when I enter my account, it tells me that it has been transferred, but I am still unable to log in as owner. It's as if nothing is happening... what to do?

I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t.   I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available.  For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable.  If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not.  This is on both the iPAD and iPhone apps.  The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no difficulty is not

Have a fairly old system (1s and 3s). Trying to connect to a new network, and keep running into issues. TP-Link ER605 V2 router, and a Meraki Switch MS130-24P.I have factory reset the Sonos units. New network appears to be running generally fine without any issues. I have changed the settings as advised on the Sonos page for managed switches as best I can (although it is all a bit technical for me).I would simply wire one of the units directly into the router, but according to Sonos, a unit needs to be added to the system via wifi first. But when I try to do this, I can add a unit all the way right until the final stage. After some time adding the unit to the wifi network, it then comes up with message: ‘Your Play1 has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings’. Problem is that when I do this, the unit does not show up in the app, and we have to start again, into a loop.I have also rebooted switc