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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 15,949 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1934 Topics
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Cecil WeetabixContributor I
posted in General feedback and conversation
used to love Sonos - just frustrates me now

I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

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2 months ago
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Berno76Contributor II
asked in General feedback and conversation
When will Patrick Spence get fired ?

It’s beyond time that this guy is fired. Are they waiting to become the new Blackberry ?I will not buy any product untill het get’s kicked out !He insulted us all with his being brave … 

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2 months ago
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Nikisixx21Enthusiast I
asked in General feedback and conversation
30% upgrade credits removed from account

I had four Sonos Connect Amps that were eligible for the 30% upgrade credit. These credits have been viewable from my account. Over the past few years, I have been replacing them with Amps from resellers other than Sonos with the intention of accumulating those credits for a larger purchase, such as the Sonos Arc Ultra. Today, I attempted to purchase the Arc Ultra through my account and discovered that all 4 previously activated, 30% upgrade credits had been removed. Upon contacting support regarding this issue, they informed me that the devices must be actively registered on my account for upgrade eligibility. As an alternative, they suggested utilizing one of the available 15% offers from my current 18-zone system. This is despite their own website still claiming in faq the following - “Can I resell, gift, or donate my product after activating orusing my upgrade credit? Yes. The next registered owner will not beeligible for the Sonos Upgrade Program.”It’s been a tough summer & fa

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2 months ago
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SaeranContributor I
posted in General feedback and conversation
Upgrade offers no eligible products?

I have been looking at the upgrade program to change from my Beam Gen 2 to the new Arc Ultra. After contacting Sonos customer services, they said that the Beam Gen 2 was not in the program yet and all my other Sonos products were too new. I just do not see Sonos' logic here. It is like they are punishing the customer who has invested recently into their ecosystem, but only reward customers that do not.They would not even offer any discount on the new item. It is incredibly disappointing that they treat their customers like this after all the issues we have had to go through with their App recently as well!

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Mr. T
2 months ago
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Mr CurtContributor I
posted in General feedback and conversation
The dark skies are clearing..

With the most recent updates I have to say that things are just about back to the way they were before "reconstruction ".  Lots of unnecessary frustration and anger along the way.  And the thing is, Sonos brought it on themselves.   Hope they learned a lesson.  I contacted Sonos tech support a few days ago and it was actuality a good experience.   

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2 months ago
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phmkingstonAvid Contributor III
posted in General feedback and conversation
What is going on ???

What are all these posts about??

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jgatie
2 months ago
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Craigr2110Contributor I
posted in General feedback and conversation
vent about the app

Hi all, just after a little vent so it's on here, and maybe some help in case I'm missing something obvious.  So, apologies in advance, but like a lot of people I have been using Sonos for a very long time, with my current system consisting of 8 speakers covering three rooms, all with voice assistant, and I have never had any issues with functionality until the dreaded App-Gate.Now, considering I chose Sonos for it's reliability as well as it's sound, dropping from an entirely Linn system (just because of size), I have always been impressed with he sound for such small speakers, and in my experience it's faultless streaming and room functionality.Since the app, like most I started having a lot of issues, and was disappointed they removed certain features, HOWEVER, I keep reading about updates and read one this morning about Sonos saying they have 90% functionality back, but am I the only one who's system keeps going screwy!? The other day my speakers wouldn't respond, and although this

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2 months ago
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PSCravenContributor I
posted in General feedback and conversation
Open Letter to CEO Patrick Spence

Open Letter to CEO Patrick Spence - 28/09/24 Good evening Mr Spence, (if indeed it is you reading this) A little about me and my relationship with your company… I’ve been an avid Sonos fan and consumer for almost 20 years. I have supported your business through every incarnation of device from the days of the Zone Player to the ARC.I have Sonos in every room of my home and I have purchased new generations and promoted the product to my friends and family despite my Roam almost setting my house on fire. It is safe to say I love(d) my Sonos.Now my reason for writing to you on a rainy Saturday evening in the UK.  I desperately need your help before I am forced to abandon Sonos for good.I know you’re aware of the problems associated to the S2 App since May because you wrote to me in June. However as recently as last night I received a further email assuring me the App experience is improving and highlighting the new features.As a customer suffering with the dismal experience daily these em

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Justin_21
2 months ago
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alex.richardson552Contributor I
posted in General feedback and conversation
The new App is really terrible

I have been a Sonos user for a long time and I have seen the Sonos app evolve over time. This latest rendition is absolutely terrible. It is clunky, it is not user friendly, accessing and adjusting settings for different devices miserable and searching for music is a pain and when you find what you want, it often does not work. The whole reason I purchased Sonos years ago was to have all of my music devices connected and streamlined in one app on my phone. now that I have a number of Sonos devices, I am now stuck using it.  Today I wanted to listen to pandora in my kitchen and sure enough, it wont work. I select the playist I want to listen to and nothing happens. Having to navigate the terrible UI for the app only for it not to work (again) was so frustrating that I created a Sonos account just to complain about it. I am at the point now where I want to just sell all my Sonos products, take the loss and start over with something compeltely new.  Please Sonos, listen to everyone in the

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2 months ago
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Jimbo1955Contributor I
posted in General feedback and conversation
Sonos App

App won’t find speakers throughout home. When it does find them they won’t connect, esp. the Roam.  I’ve had to use the Spotify app to play music as the Sonos app is useless. Volume controls on Sonos app are very difficult to use. Up and down controls very difficult to control. They’re so small. 

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Ken_Griffiths
2 months ago
controlav
controlavMaestro
posted in General feedback and conversation
With the huge amount of spam here this morning, time for a CAPATCHA on new accounts?

This morning the forum is useless due to tens of weird phone number spam posts.Mods: please add a CAPATCHA to new accounts.I reported the first few, before realizing that every post was spam today.

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controlav
2 months ago
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Rutger192Contributor I
asked in General feedback and conversation
Feature Request: Stream Apple Musoc Lossless from Sonos App

Streaming Apple Music from the Sonos app is still in a lossy format even though it is available as lossless on Apple Music. Sonos can handle lossless through Airplay but please make this available directly from the Sonos App. 

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R
2 months ago
MoPac
MoPacHeadliner I
posted in General feedback and conversation
Music Library search not working IOS

 When I try to search for something in the Music Library an error is generated.  The Music Library is being treated like an inactive service.  This is on the IOS app 80.09.09. 

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MoPac
2 months ago
sonos_listener
sonos_listenerContributor II
posted in General feedback and conversation
Hilarious messaging from Sonos

Has anyone else seen the Sonos homepage… “Effortless Listening”. Seriously?! “Great Effort Required” is what it should read.  

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sonos_listener
2 months ago
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NigelthepelicanContributor I
posted in General feedback and conversation
Patrick Spence cant even get his apology right !!!!!

These halfwits can’t even get the apology right - I just received an email from Sonos (which I assume is the apology) with no subject - and all it contained was a picture of Patrick Spence’s signature ?????   

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2 months ago
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ClaudeCContributor I
posted in General feedback and conversation
Application pourrie

Je suis vraiment exaspéré de l'application SONOS dans sa dernière version. L'an passé à pareille date ça fonctionnait très bien. Là c'est tout croche. Ne voit pas les hauts parleurs, incapable de contrôler le niveau du son. "SVP réessayer", SVP réessayer"SVP réessayer". Pu capable 👎🏼 Moderator edit:Google Translate-I am really exasperated with the SONOS app in its latest version. Last year at this time it worked very well. Now it is all crooked. Does not see the speakers, unable to control the sound level. "Please try again", please try again"Please try again". Can't do it 👎🏼

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C
2 months ago
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Berno76Contributor II
asked in General feedback and conversation
ceo sonos must be fired

Dear shareholders, pls fire Ceo and higher management asap  

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Chris Piazza.Esquire
2 months ago
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OaklandJoeContributor II
posted in General feedback and conversation
Sonos' implementation of Shuffle

The way Sonos implements its Shuffle feature is super annoying. For any given playlist, if I hit shuffle, Sonos will re-shuffle the tracks in the playlist, but when I stop playing and, some time later, resume playing again, it just starts playing the same shuffled version of the playlist from the beginning again. My goal is to always have Sonos play a random selection from the playlist I have specified. The implementation of the feature is to just play the list, from the top, in a fixed order that has been randomized once (when I hit the shuffle button). But there’s more badness! In addition to the above behavior, the very first (unshuffled) track in the original playlist always seems to get “pinned” to the beginning of the shuffled playlist. When I restart playback of any given instance of the shuffled playlist, the very first track is always the same, unshuffled first song from the playlist! This is so frustrating, because the feeling I get when I start playing music is, “Bummer, I’v

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2 months ago
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BO7740Contributor I
posted in General feedback and conversation
vinyles et nouvelle mise a jour : comment faites vous ?

Bjrdepuis la nouvelle mise à jour de app sonos, beaucoup de bugs. J en passe mais celle qui me pénalise le plus est de ne plus pouvoir connecter ma platine vinyle à amp Connect. Ce ne fonctionne plus et impossible de reprendre l’ancienne app (ce que sonos préconise) au risque de tout perdre les nouveaux réglages. Y a t il des utilisateurs qui ont trouvé une solution? Amp Connect ne sert donc plus à rien et comment connecter ma platine vinyle ?  Dois je acheter le multi room port pour remplacer le amp Connect ou autre solution. ? Merci de vos contributions 

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Airgetlam
2 months ago
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Ditchdigger99Contributor I
posted in General feedback and conversation
Radio Swiss Classic

Like many others I adore Radio Swiss Classic and I don’t really mind if it is the French, German or Italian version.  Prior to the (disappointing) revision of the Sonos app, I had it stored as a favourite.  Now there seems no way to play this station which I can easily get on the Play RTS app on my various devices. Does anyone have a suggestion as to how to get it accepted by Sonos as a favourite?

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2 months ago
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billjmdContributor I
posted in General feedback and conversation
Sonos problems since May

Received the “No Products Found” message again on my iPhone today. It is not the first time and I am becoming fed up with the time I have had to expend on my Sonos system. I have their premium products including the Arc, surrounds and subs in multiple rooms. I had never had a problem before May. I am at a point where I am just worn out trying to fix the problems from their horrible app update. Now researching other systems even though I have invested thousands of dollars in Sonos products. I used to recommend Sonos to all my friends but not anymore. It turned out to be an embarrassment to me with their similar troubles with the system after I suggested Sonos to them. Fortunately, the Sonos app on my iPad is still working and I am hoping I do not lose that next. Sonos hardware is excellent and previously the overall experience was good before the release of the disastrous app update.

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MoPac
2 months ago
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Tanglefoot31
posted in General feedback and conversation
Fine volume control on S2 App

Does anyone else really struggle with the design decisions around the volume control. Aside from the issues with grouped volume control, I just really struggle with making 1% volume adjustments at lower volumes. Drag to adjust is only good for bigger changes, and at lower volumes (say less than 10%) it’s almost impossible to successfully tap to the left of the volume position with my thumb. The inability to use the iPhone buttons is frustrating, and I know you can use them on Android, but suspect that’s an Apple thing. I wish the design was just more thoughtful. I end up muting the speakers half the time. Anyway, this is all rather predicated on the app working to play music at all, which for me is still a one in three chance it does first time.

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2 months ago
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Ad4m5kiTrending Lyricist I
posted in General feedback and conversation
Sonos Office Hours

Why don’t you do these on your own community?Although it’s good that you have execs doing this why do they answer so few questions? I’m grateful for Nick Millington’s recent, detailed answers but he answered 9 questions out of ~ 70. It really feels like the execs still don’t quite get it. Patrick was the same although he managed ~12 (I suspect from a lot more questions) and his definitely felt like it was a case of if I pop my head up everything will be ok. In fact he said he should have been around earlier and will be around more but two months since and tumbleweed from him unless he’s been talking to the press trying to spin things. I guess my feedback is either do it and do it properly or don't. And perhaps face the community that make the effort to use your community system and are/were once probably your most ardent fans.Anyway that’s my piece into the black hole.

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Airgetlam
2 months ago
MoPac
MoPacHeadliner I
posted in General feedback and conversation
Unnecessary sign in request

 Replied on two what I thought were related topics.  Got some flac so here is a new topic. Why is Sonos asking me to sign in when I have already done so. 

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Ken_Griffiths
2 months ago
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dreetje
asked in General feedback and conversation
How to unsubscribe from Sonos Community emails TODAY and NOT answers to this question from 5 or 8 years ago please!

Who can tell me how I unsubscribe TODAY from the spate of Sonos Community-emails I receive every day please? Answers from 5 or 8 years or NO LONGER workable in my present day Sonos account or my present day Sonos app!

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Airgetlam
2 months ago
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