General feedback and conversation

Is this happening to others???I placed an order on Sonos site on March 2nd to take advantage of 25% discound they offered via email. Received a CONFIRMATION with order number.When it didn't arrive in when expected, and their site's order tracking page failed to ever load, I bit the bullet and called them. The rep said that it never shipped, due to issue with credit card. I never received any kind of correspondence to let me know there were any issues.When I called Chase bank to see what may have happened, they had no record of any attempt to run my card.Either way, while I was on the phone with Sonos rep, I placed the order over the phone directly with that same rep, using my girlfriend's entirely different credit card. The rep gave me an order number and ensured me they would send a confirmation by email. Guess what? No email. And guess what else? Tracking page still doesn't load, and the rep I called again today could not find the new order number at all.She said she needed to work o

I get the following error when loging into this forum. Not every time but 90% of times.{"error":"invalid_grant","error_description":"IO error during token exchange"} Any ideas why?

I would like to share some tips on some hardware issues I have faced, and seek clarification for some instructions posted by Sonos.  But every single discussion thread seems to be closed… what’s with that???

 A few times when I try to reply to a post the Send button fails to work.  Usually when, during the writing process, the attempt to add bold characters fails I can count on the Send button also failing to work.  Why is this?

I got this 25% discount offer (illustrated below) in the Sonos app but it never gets applied on the actual site. I got all the way to "place order" but nothing, no sign of any discount anywhere. Is this discount real or just yet another instance in an ever longer line of Sonos "app stuff that doesn't work"? If real then why isn't it being applied in any part of the purchase process?? (Yes I reached the site by clicking in-app & yes I am logged in.)  

does the 25% discount for sonos users apply to the uk as the link only allows the country US

I currently have a Playbar, two Play:1s as surrounds , a Sub Gen 1 and another Play:1 in my wife's studio. If I replaced the Playbar with an Arc Ultra I believe I would have to replace the Play:1 surrounds but not the Sub. But would I still be bale to use the Play1 in my wife's studio and place the replaced surround Play:1s in other rooms of the house? 

Sonos constantly lies about sending return label. I’ve already contacted BBB, and they have many complaints about the same thing.  I was prepared to just buy a new Sonos but then was told it would be replaced and I would receive a shipping label. Turns out it’s a scam. I will not be replacing my items. I will be selling the working ones I have and will never buy another Sonos product again. #SonosLies

Beam (gen2) having popping noise issue  with erac HDMI and which restart itself once problem is faced. Intermittent. Connection is with Xiaomi s mini led 65" tv.Also have similar issue with tv box n ps5. Tried formatting, did power cycle also not use.

Who is our commercial account rep? We have questions about subscription offerings for our office building. 

Solo para expresar mi absoluta decepción con SOnos y la perdida de casi 4.000 Euros en el sistema. Complicadísima la aplicación y nada que ver conn  lo que me explicaron al comprar sobre poder usar uno de los era 300 en potra habitación además de cuando quiera en el sistema con el resto. Para hacer esto hay que des¡configurar el sistema.Perdoida de tiempo y dinero y lo expresaré en todos los foros que pueda. Demasiado dinero para esto

I’ve owned Sonos on and off since the first generation...not even sure how far that goes back but nearly 20 years.I am just amazed that the company does not seem to be able to progress with the times. I just bought 8 WiiM mini’s for $80 each for my multiroom audio set up, connected to a $1000 16 channel amp. Does Sonos seriously expect me to buy 8 bulky $500 Ports instead to do this? The idea is absurd. Sonos, competitors are going to eat your lunch.Also I bought I Sonos Era 300 and the sound is awful. A $289 Adam T7V paired with an $89 WiiM mini is infinitely superior.So, good bye Sonos. 

The worlds most anoying app. Sonos have ruined the use of this feature. I can not recommend Sonos. They should soon get their app more userfriendly, it is almost impossible to use

I got a restaurant in the gothic district of Barcelona (Spain) since 2010 and I’ve gradually introduced Sonos in the bar and the main restaurant seating area back into 2016, with Sonos 1 speakers and two years later I’ve added the subwoofer. Sound always good until they introduced their disastrous app 2 years ago. Hardware is perfect, it was just a major software F…. Up and the perfect case study for failed corporate PR. I always had to justify to my employees why I was keeping Sonos. Bit by bit they improved the performance but 2 days ago I’ve checked for an update (I do it manually) and updated. The next thing is that I had never experienced such a STELLAR change in sound quality and moreover, the definition, details and 3D sound. All this with (still) 2 Sonos 1, subwoofer paired with them and a third independent Sonos era 100 behind the bar. So those 3 units create an incredibly more immersive sound. Even my waiters confirmed it. The other side of the restaurant is deserved by one S

I want to be able to rearrange my services on the home page of the app. The services I use most are at the end and I have to scroll over to them each time. This has been brought up a number of times before.Since the only two options when posting are "ask a question," and "it is a conversation," I guess I'll make it a question smh...why can't I rearrange my services on the home page of the app?

I think I’m finally done with Sonos. My Play Five (2nd generation) hasn’t worked well since I got it. But now it is a brick and I’ve spent many hours independently and on with Sonos just trying to get it to connect to the app. I’m not looking for suggestions, I’ve tried everything -- I’m just looking to vent with other frustrated former or soon to be former Sonos owners. I deeply regret all the money I spent. 

  The link below from Popular Mechanics is an interesting read on the Wi-Fi 8 standard that won’t be sanctioned until 2028! So why read about it now?It dispels speculation about what is generally thought about a new Wi-Fi standard; which may surprise you. The article also gives insight on what you may want to consider about your current network hardware; as to where you should be, if not already there. Note: There are an abundance of advertisements; so be forewarned.https://www.popularmechanics.com/technology/gadgets/a70024193/wifi-8-not-faster-but-better/?utm_source=google&utm_medium=cpc&utm_campaign=mgu_ga_pop_md_pmx_comm_org_us_18210260609&gad_source=1&gad_campaignid=18210338342&gbraid=0AAAAADCyiSmwEKH_lHDAfCtCJnxfrJyV0&gclid=Cj0KCQiA-YvMBhDtARIsAHZuUzLySu9i0enUFZemz1_rCuHALdDOWjmuBUbWkadyoOfW0Ud5ByrAkz0aApdoEALw_wcB

7 weeks ago, I ordered and paid in full for a pair of Sonos speakers; a week later, UPS lost the package before attempting delivery (and acknowledges their responsibility to reimburse Sonos), but for weeks customer service (representative Amber J, specifically) has been actively avoiding taking any tangible steps to fix the situation. Sonos did not reach out to me about the situation at any point, they have not offered to provide a replacement or refund, and the responses from customer service have been intentionally evasive and repetitive while failing to provide any tangible resolution.  In summary:  Sonos is actively disregarding consumer protection laws that deal specifically with the issue of ordering merchandise online.The experience has been infuriating, and I am sure that I am not their first customer to get this runaround.  Maybe someone cares, I don’t know.  In case you have found this post looking for resources to help you with a similar problem, avenues of escalation that I

Disclaimer: What follows is not intended as an inducement for anyone to join/subscribe to a music service. What’s intended is to offer those who might be interested in a cost-effective way to own and store music on a NAS device they would like to keep for prosperity and enjoy via the Sonos Music Library. That said let’s begin:There is particular music (artist/songs) that I still like to own and store on my NAS vs streaming and/or creating a playlist within the streaming service. Even though I can download streamed music to my device multiple times (as long as I have a subscription to the service) there is IMO a downside:If I leave the service and somehow loose the downloaded track(s); or my device is destroyed, I no longer have access to that music.Purchasing music can be an expensive proposition which is why I choose wisely those tracks I want to own. I have been an AppleMusic fan going back to the days when it was iTunes.However, Apple in its infinite wisdom has decided either by its

product longevity: i have some Mordaunt Short speakers, getting in for 40 years old: they still play music competently, i worry that my sonos system (sub, beam, five, play one and one’s) will be made redundant by the manufacturer upgrading the software (profiteering): should I revert to old style speakers?

When choosing a track in the personalised My Mix playlists in YouTube the track selected is not the track that gets played. There doesn't seem to be any reason for why a particular track plays. It's in the playlist but is not anywhere close to the track actually selected. 

Hi all,I recently attempted to claim warranty support for my Sonos products and discovered that Sonos does not appear to use the purchase invoice to validate warranty. Instead, they rely on the product registration date.Although I purchased these products in 2024, they are somehow registered under my email with a registration date of March 2023, which doesn’t seem correct.I have found a similar community thread describing the same issue, but it doesn’t appear to have received any responses:https://en.community.sonos.com/home-theater-229129/sonos-registration-database-incorrect-about-amp-registration-history-6897286?tid=6897286&fid=229129Has anyone else experienced a similar issue or have any insights on how to resolve this?

My wife purchased a Gift Card for me in Nov. 2025 as a Christmas gift.  Expecting to get an email from them and checking Spam/Trash folders for a couple of weeks, absolutely nothing.  She then logged a request for help and the Sonos folks said in short, “We’ll look into it however we’re be closed for the holiday.”  Fair enough.  Fast forward to early January, a couple more requests for status and to paraphrase, “we’re still working on it.”  As of this posting, she’s still getting zero resolution on a gift card she paid for three months ago for digital delivery.If a business isn’t able to easily exchange goods for money nor able to support it’s customer in that exchange, that’s a failing business model.  We’re forced to get our bank involved to reverse the charge because we have not received what was purchasedSonos… I have loved and purchased your products for business and personal use for years.  I have recommended your products to so many. Do better!NOTE:  Not looking for sympathy, su

Dear Sonos Team,​I am writing to you as a loyal user and a great admirer of your products. I have always appreciated the exceptional sound quality and the 'soft' signature of Sonos speakers, which I find far superior to any other brand on the market. Your commitment to innovation and creating a premium user experience is truly inspiring.​I am reaching out to share my personal story in the hope that it might inspire a new step forward in your journey toward accessibility. I live with sensorineural hearing loss and I wear hearing aids. For people like me, digital entertainment (especially gaming on consoles like PS5) presents a unique challenge: the extreme dynamic range of modern audio.​Sudden loud peaks, such as explosions or gunshots, can be physically distressing for those of us with high auditory sensitivity, sometimes even causing vertigo. While I find your current 'Night Mode' to be a brilliant and helpful feature—far more effective than any competitor’s solution—I believe Sonos h

Answering another question here reminded me of an old audio device I had, a dbx subharmonic synthesizerThe dbx analyzed the music being played and if it saw a lack of lower frequency sound it would create and add subharmonics to it. Back in vinyl days it was common to reduce the low frequency content to better fit the remaining content onto the record. Not so common a reason today, but for some reason many tracks don't seem to have the low frequencies you hear in a live performance. https://dbxpro.com/en-US/products/120aMight need a license from dbx but adding that to any Sub enabled room would be a good selling point, both nicer to listen to and more justification for buying the Sub or miniSub.