General feedback and conversation

USA-SONOS.com  Real or Scam?  I see discounts at times on Social media that go to that URL.  To tempting to be real… 

Latest firmware and latest version of the Sonos app on Android.I still routinely have to stop and restart the app to get it to update it’s ‘now playing’ display.  While playing an imported playlist the speakers stop playing after random songs in the playlist.Unfortunately this is still an awful experience and I can’t get back to simply playing my music as it was before the ‘now not so new’ app was released. 

I have to start a new thread since support closes any others that are negative to the product. THIS IS A WARNING TO NEW CUSTOMERS I bought 2 sonos one units years ago,  when apps were a growing fad and before bluetooth speakers took off.They never worked right.Now years later I tried to set them up again in a new home office.  Sonos is worthless, and its not due to the age of the speakers. Its the same software issues that limits sonos products:1.) Why MUST I use a phone app to setup, you can't port that functionality to other os?2.) Why does it REQUIRE gps?  This can't be an optional thing? Maybe I dont want you selling my physical location the way I am sure you are selling all our other p13n data3.) My old speakers don't use bluetooth, so why does it have to be enabled in the app? 4.) All my music is local or played off my phone, why does your service HAVE to call home other than to spy on me or try to upsell me

When is Sonos going to make iPhone 16e compatible with true play ? The iPhone 16e has been out for awhile now so what's the excuse to why it's still not able to do true play yet?

Hi, I would like to change my username in the Sonos app. Can someone help me with that?

I know this has been talked about a good bit, but wanted to put in my 2 cents.  I prefer the ‘tighter’ bass sound of the sub mini vs the full-sized sub, but would also like to have the bass more balanced in my room.  Due to my space, the sub mini is on the far right side and the bass level is quite different when you’re sitting on that side vs the other side.  End result, one part of the room has a little ‘too much’ bass, while the other side of the room has a little ‘too little bass’.Having the ability to add a second sub mini would be a great solution to this.  I’m ready to spend my money, Sonos, please add this feature to the sub mini :)

As a Sonos user for over 10 years, purchasing and, for the most part, enjoying close to 30 Sonos wireless speaker devices in that time (Play1, Play3, Five, Soundbars, Beam, Sub, ARC, and Era 300s), I have finally come to the stark realization - it's over.  Sonos is no longer what it used to be.  It is not what it was meant to be. It is not what the original designers dreamed SONOS could have been, and very nearly was… perfect.The Sonos app and ecosystem are now flakey, unwieldy, unresponsive, heavy and no longer the awe and joy I used to amaze friends and family with.Here is why… Money.  More specifically, monetization. The primary, key flaw with the new SONOS app and ecosystem is that what used to be a private, on network wireless audio control system is now a cloud based controller system that requires a round trip to Sonos servers to process, collect and finally respond to what you have asked the local system to do.Volum

We have about 12 Play 1 speakers separated in 3 floor offices, all controlled via the Sonos app with a single account. The issue is that users, instead of playing the Group that correspond to their area, they keep going to the main sonos system and start messing up with the music in all of the offices Is it possible to have a separated account on the sonos app per group? so they don’t interfier to one another?  Thank you!

I have an inherited a Sonos Zone player 100 . O factory reset it. But I tried to register with the wrong App. Now the correct app says email already in use ! So i cancelled my account. But now it says wait till July 6th! advice welcome please

This update just appeared today. Does anyone have information on this update?

I have spent thousands on amps, speakers, bars.... the connectivity issues are always a problem.  I call support, guess what, I know more than they do. Im sick to death of not being able to use my system. They should team up with Musk and put them in Cybertrucks. Take it all to the dump. Sonos is a dying company. Don't buy their worthless products. They simply don't work. 

Hey everyone,I'm planning to set up a couple of Sonos speakers in my detached garage, mainly for music while working on projects or just relaxing. I’m wondering whether it's better to run an Ethernet cable from the main house or rely on Wi-Fi. The Wi-Fi signal is decent but not perfect, especially when the garage door is closed.Has anyone done something similar? What worked best for you in terms of connection stability and performance?Thanks in advance!Moderator Note: Modified in accordance with the Community Code of Conduct.

Set up my account and now when sending and receiving emails it shows Sonos as the name instead of my name. I need to fix this quickly, Help!

So I just spent over $1,500 to add a new Sonos Arc Ultra to my existing Sonos system that I have built over the last 15 years, only to find out that it is incompatible with the Sonos 1 App.  I have spent 10’s of thousands of dollars over those 15 years to build a great music system throughout two houses with complete ability to manage my music with the Sonos 1 app.Sadly, I will now stop purchasing any more new Sonos products and will be returning the Sonos Arc Ultra because it demands I use the Sonos 2 app...I am not interested in managing two separate systems.I also have no interest in using the new features of the Sonos 2 App...I am happy just playing good quality sound over the many speakers & sound bars I already have, with complete flexibility of choosing sources and rooms in the old app.This extremely frustrating for me and I am surprised that Sonos can’t allow for the backward compatibility of all new products for the loyal customers who purchased the

The title of this post is taken from the cover of Time Magazine's most recent issue. In the age of AI that intersects with our lives on a daily basis I found it very interesting.It doesn’t apply to Sonos directly; but as you may have noticed more SPAM is being AI generated in the community; much to the chagrin of GainSight. OP’s are using the internet to resolve issues with AI generated answers some accurate and some not on a more frequent basis.That said I thought others might be interested to read just as an FYI. AI Tech is evolving at exponential rates. I believe the more we understand it the better prepared we are to deal with it.I personally believe that AI (as it relates to Sonos) will play an increasing role in the future between the end-user and the App as Sonos continues to evolve.So, if you’ve got some spare time and don’t mind reading a rather lengthy article here’s the

I have had a Sonos system for nearly 10 years and it’s always been associated with the same email address.  Recently one of my speakers needed to be factory reset and re-added to my system.  In the process of doing this I realized that I am no longer considered the owner of my system and while my email and login info will log me into the Sonos app, it does not give me control over my system and won’t let me make any changes including adding speakers.  I’ve called Sonos and they were very unhelpful and wouldn’t even verify what the email address is that’s associated with my system.  I’ve had an iTunes account stolen from me in the past and Apple was able to give me back control of my iTunes account after removing the Russian email address the hacker attached to my account.  Does anyone know how I can regain control of my system without starting over and factory resetting every speaker and adding them to a new account?   I have 30+ speakers and this process would take the better part

I am an avid user of Sonos products for the past 10 years, as well, enthusiastically tout the products to friends and family during this time. It is not my intention to engage in Sonos bashing. My questions is, has your switch from ARC to Ultra gone smoothly, or is it just me??My experience is a bit disappointing.My setup is a Verizon Fios cable box >> Sony Bravia smart TV » TV ARC output to » Arc Untra / L & R rear One SL speakers & Sub Woofer.First - The spatial audio surround qualities when watching a movie is awesome. A noticeable improvement!!!Problem 😢 - (1) When I switch to a different TV channel, audio dies. I have to switch TV to its internal  speakers, then back to external speakers, audio resumes. Can you imagine the annoyance. Of course, I tried different HDMI cables, reset all systems, manipulated every TV and Sonos audio parameter to no avail. Remember, the only thing to change was the Arc soundbars. My previous Arc worked just

I am just totally at my wits end with dealing with my Sonos system, the bs updates and the meaningless press releases. I’ve had the same constant problems with the app and speakers for years now. Constantly disappearing from my network, cutting out repeatedly if I can actually connect, skipping tracks, looping tracks, it goes on and on. I’ve tried replacing my router with a mesh system, no dice. I’ve tried setting up a separate Sonos network, no dice.  Trying to play music in my home, on my speaker system I’ve invested thousands in, shouldn’t be such an endlessly maddening experience. 

I have one account with multiple systems.  Am I able to name each system under Switch System, instead of it saying Sonos System 1, Sonos System 2 and Sonos System 3?  I can’t seem to find a place on the app to where I can change the name.  For example, Book Store, Skybox Suite etc. Your help in this matter is greatly appreciated. 

I have a Sonos Era 100, and I’m in the UK. I want to use BBC Sounds but it’s not showing in the list of services on the Sonos app. After an hour of chatting with support, they told me my country was set to US and I needed to change it to UK. The problem is that I can’t see the country or my address in the android app, so I believe the only place I can change it is on the web? While I appear to be able to log on (I enter my username and password) when I click on the head and shoulder icon to access my profile, I get a black circle spinning on a white background… And it fails to load. When I explained this to Sonos support, they just said there was a “temporary” problem with their website. I have restarted the Era 100, the router, my laptop, and the router, and I have tried this several times over the last week and I have still not been able to load my profile. I think it might not be a temporary problem after all… anything else I can do? 

I was a Technical Program Manager for decades who specializes in Data Science and InfoSec.  Worked at Meta and Google.  I have seen thousands of development projects. I am in Austin and I will come to your office and explain in detail why you suck so bad, and I wont even charge consulting ratesI was (past tense) a huge Sonos fan.  Look at my account to see how my devices I own, and for how long. Easy $30K in devices, if not more. I'm not even going to mention the amount of money I have lost as a shareholder.The app is still unusable trash.  You cannot fix it.  My wife refuses to even use our Sonos system now because of it. The app is ugly. It looks like bad early 90’s development. It works poorly at best.If Sonos does not start over on app development, the company will fail. After over a decade and house full of devices I am looking at other options.It’s not fixed now because you are not capable of fixing it.  If die hard fan customers like me are

Has anyone tried the double twist app on android to airplay your music to the Beam 2 and are there any problems with it. I've downloaded it but I need to pay £15 to be able to use airplay. Any feed back would be appreciated. 

Saved by my internal clock, I would have missed the Sonos alarm because a recent update seems to have suppressed the sound level. So, the volume I had set for an automatic alarm with music could not be heard!!!!I invested so much in Sonos...I am having serious regrets.

J'ai commandé et paye 2 sonos et la commande n apparaît pas sur mon compte sonos. Comment puis je faire ?