General feedback and conversation

Skipping. Delays. Lag

My Sonos arc returns the volume down to 15 every time I try to play louder. What is wrong?

Hello.  Since the installation of the new app our suicidal experience has sadly greatly diminished. We have 7 speakers in our home, for the last 8 years.  Now we’re experiencing issues with our system multiple times a day.  The most frustrating is the connection and playback — the music sounds staticky, spotty and interrupted. When trying to fix it, the app freezes up, has an unable to connect message, doesn’t recognize the speakers or music that’s currently playing, or is incredibly slow to respond. This mostly occurs when trying to play a new song or playlist, which we do often throughout the day.  Are these problems we’re experiencing soon to be resolved? 

While the New SONOS app seems to work OK with my iPhone, it really sucks when I try to use my iPad. This is NOT good because I use my iPad as the my Go To Device for all my home automation. I have to open the all TWICE to get it to work as it NEVER loads with the first click. Frustrating. 

We use to love our Sonos system. But the new app (Spring 2024) changed everything.In order to watch TV with it now, I have to go around the house and unplug/replug every speaker. Sometimes it will work after that. Sometimes not. Three of our Sonos speakers won’t connect at all.How could Sonos mess this up? And why?!Note to Sonos: quit trying to sell me your new products. Just fix the current system so that it works.  

Ever since the Sonos app update was forced on users it’s been nothing but trouble. It doesn’t remember what level surround speakers are at because it quits working, times out, or whatever it’s doing. The only way to fix is to “Force Close” the app on my phone and restart it each time I want to adjust the levels on my surround or do anything else with it. The old app version worked great. Even if I turned my phone off as soon as the wireless reconnected the surround levels would adjust to where they were set previously and it worked like normal. 

Why is the new app sooooo bad?!?it’s completely unresponsive, slow, clunky, difficult to use.maybe it’s just me but if anyone knows how to uninstall this piece of crap and go back to the old one please let me know.

Like many Android users, the new Sonos app does not works on my phone (Pixel 8). I get a screen with options but they are disabled and when I uninstall the app and reinstall, I cannot find my widget. Even if I open the reinstalled app, it is disabled. This has been an issue since May I gather. When can we expect an update/rollback?

I have had sonos since the day it was released and upgraded periodically I have now upgraded my system and app and it is a nightmare now I can't get my favorite music but the biggest problem is  organizing groups if I start the music in the whole house on my device I can no linger design my own group without closing the house     it's  very difficult to get grouping done    the sound control has a huge delay I increase volume and nothing happens, I increase it again and I'm blasted out of the room  so many problems it takes hours to set the house back up in the app by resetting g all speakers Please please give us back the old app  

Bought a new Sonos Era 100 x 2. Couldn't play any music as something went wrong. Looks like everyone else cant connect their devices either. Let me share a song here instead…. if we cant listen on our sonos, we can sing along🎶To the tune of "Love Story" by Taylor SwiftI bought a Sonos Era, shiny and new, Thought it’d fill my room with melodies true. But when I tried to connect, oh what a twist, The app said, “Something went wrong,” and I was miffed.Unplugged and replugged, a dance with no end, Reset my router, called up my friend. But the message stayed, like a ghost in the night, “Something went wrong,” just mocking my plight.(Chorus) Oh, Sonos, you’re breaking my heart, You were supposed to play, but now we’re worlds apart. “Something went wrong,” it’s driving me mad, I just wanted music, now I’m feeling so sad.Checked all the settings, and Wi-Fi too, Restarted my phone, what more could I do? Googled for answers, looked high and low, But “Something went wrong,” was all it would show

I have unplugged all speakers and removed the app from all devices.  I reinstalled the app and rebooted the play bar at the tv to begin initiation.  NOTHING.  Remote does not respond, speaker only able to control volume with button on the side of speaker. The app on the iPad does not recognize the speaker 6 feet away.  I held on line twice two weeks ago to speak with someone regarding these issues. I was told I had a one hour wait.  So I waited.  The one hour wait occurs any time they are open.  That’s simply to wear you down and hope you just hang up.   At 57 minutes, someone picked up.  Both times.  Very suspicious.  Anyway, they had no solutions to my problems with the system.  He wanted to use my computer which I would not allow.  Im at the point of scrapping the system and buying Vizeo speakers.  C-Net recommends them.    

How do I share my Sonos system?

Hate Hate Hate the latest update with a passion. Such a time waster, cant find anything that I used to, selection of music is crap, whats happened? Been a Sonos user since 2007 and this is the WORST experience Ive ever had. If things dont improve Im ditching it and buying a new system..

The question is serious - how can we generate a real idea of the need for this to get some action, as despite whatever they might say, rolling back should not be an issue (unless you want some headphones maybe).   Even if its a ‘factory reset’ first !!     Can the support team (who are doing their best) allow a ‘list’ to be generated of those that want this, it might make you unpopular with the CEO but would actually make your life much more pleasant - he clearly isn't reading his inbox !!   Even if its just for a year (as on current progress I am sure it will take that long to stabilize the new app)I have reached this conclusion after trying very hard to be patient, and have spent a lot of time both researching and working around this fiasco.   The feedback on the app thread is now 46 pages, with over 1,000 posts and 20K plus views, almost all complaining - and thats just one thread here and there are many more on reddit.  Based on what I have read, no way am I upgrading my firmware (

I was told 5 mins. It’s been 40-gotta go. (They never really answer do they?)

forced update today as I tried to listen to my house full of speakers. now nothing works. the app recommends factory resetting but it seems like at least one of my speakers is unresponsive? is it bricked? whats going on? pretty * for a system that costs as much as it does. devs should to make sure something is good before they roll it out. Last week I was considering adding units, now Im considering giving up on sonos.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have been on to the chat support twice, both times have taken over an hour to get my RMA forms, still no RMA forms in my email though.I understand Sonos are a big company but they should be hiring more support people as they increase revenue.Great company - until something breaks

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family who’ve SONOS and how it used to be so good - pls SONOS stop sending me updates on your new products as you are just opening the wound more😢can anyone from SONOS help explain

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family about SONOS and how it used to be so good - possibly the market leader - pls SONOS stop sending me updates on your new products as you are just opening the wound more as I am crying with what you have done to our huge investment  in your equipment 😢can anyone from SONOS help explain (I don’t even think anyone will reply - BTW —  in my role as a CEO of our global organisation I reply to both positive and negative feedback

Do you think it is acceptable for me to wait over an hour to speak with someone regarding my $2,500+ system not working after your updated App crashed it? 

So Sonos has a new web app that access my speakers from the internet through my firewall/router.  That’s kind of scary to me.  I don't like most appliances having access from the outside world and that opens to door to hackers to get into my network.  Does anyone know how Sonos opened that hole in my firewall without my knowledge?  Do we know what security is in place to prevent hacking?

I have had two Sonos speakers for last several years and they have been really great.  The were SO easy to set up.  My Roam got lost on a recent road trip and just bought a Roam SL replacement.Wish I had known about all of the problems with the new Sonos S2 App…I would have waited to buy my replacement speaker.  I was running iOS S1 of the Sonos app until I was required to upgrade to S2 to set up new speaker.   Spent at least half the day today trying to connect my new speaker, read countless articles, did reboots, resets, deleting / reinstalling the app, checked wait time for customer service calls 60 -75 minutes, checked to see if I could get S1 back and finally after reading so many posts of people with new speakers that can not connect and how bad S2 is, I decided to SEND my speaker BACK today, go for the MBG (money back guarantee).  Also decided not to purchase more Sonos products until the software is fixed (was looking at a TV bar and system).  It is so disappointing as I’ve lov

I have been a Sonos user for over 10 years. However, the system is no longer usable since the new app. And the customer support that was once excellent no longer exists. Recently I wanted to contact them - the wait time would have been 4 hours. Absolutely unacceptable! So I'm looking for alternatives. What can you recommend?

This may not even be a concern but I have been trying to find something that shows why, even though all speakers connect, the router ethernet cable is showing solid orange. 

I am still running my system on Gold S2 and the first iteration of the new black app.  It is using Sonosnet using a Boost. The PC app has not been updated. I have a beam with Play 1 surrounds and a sub. Also a set of Play 1s and a set of Sonos Ones. I have bought a new NAS server as I could not get SMBv2 to work on my Old Buffalo server. It just would not index properly on v2. v1 was ok.  It was a known problem which support was unable to resolve for a number of years. The new Synology server is now working OK with the music library option. A expense I would rather not have made. What I need to know is will this system work with all the old functions available I.e. Sonos, Boost etc. if not when will be likely to work. I don’t want to upgrade the app and find I have problems. I need to have the system working with the Beam and the Tv. Also the music library needs to work fully.Any help will be appreciated.Chris