General feedback and conversation

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

So June has come and gone. Major missing features have not been restored. Workarounds fail frequently making for a very frustrating experience. Why can the company not just re-rerelease the apps that preceded the recent changes under a different name like “Sonos Classic”?Sonos Classic would restore functionally for those of us who have been patient through this while allowing time for the new features to be developed and vetted without haste. It’s really past time to make this right and just rolling out the old version seems like a fairly easy thing to do.

I attempt to play my music outside from my Sonos amp to my outdoor speakers.  If I try to play just the outdoor zone for the outdoor speakers via Apple Music from the Sonos amp is skips through 5-6 track titles and never plays.  The only way to play music in the outdoor zone is to group it with another inside zone. i also went to play my music on Sonos today and it said no equipment under WiFi network so i literally had to set up all my zones today all over again. 

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

 OK, Community, I guess we’re it - self-support?  SONOS is falling apart - or committing suicide hurling themselves over a cliff.  And I’m stuck with 12 zones of boat anchors. 

We are Sonos users since many years and since music is an important part of our lives we have it and use it in most rooms. We have been true ambassadors. And heavily invested users. With the new app, Sonos has gone from simplifying our lives making music an easy part of it, to complicating the everyday listening With frustrating malfunctionings and not userfriendly navigations.  We Work within digital marketing and tech and don’t see that any target audience based research could have lay ground for this business decision. It feels like something decided by someone stuck in trying to fulfil personal inner innovation goals rather than letting the users and target audience needs lay ground for decisions.  We are seriously thinking about Throwing it out and look for other options. But we would gladly receice input about the Sonos roadmap and plan ahead. Is this it? Or is it improvements coming our way? All serious input and tips helping us with our user experience are welcome! 

I have been so angry and frankly heartbroken, by the loss of access to my very wide and long time assembled collection of music which I Iistened to DAILY via by beloved Sonos Play 1 for the past decade. For the past month I have spoken to Sonos colleagues directly to ask how to access the music which I am told sits with Apple or Itunes… B*******!! It doesn’t I have tried to change the types of files ( as recommended by Sonos colleagues) and it still doesn’t work.  I am enraged. I have read at length on the Chat room for advice and it seems I am not alone. My partner who is an IT guru is equally baffled as I have enlisted his help to try and crack this.I haven’t yet mentioned the fact that my stations such as Classic FM are no longer visible in a accessible way, I literally have to scour the Sonos to see where I might find it. Searching didn’t work either. Its so unbeliveablely counterintuative and un-user-friendly and I am outraged I was not asked permission to not longer access my ser

I have Sonos Move 2 and use the latest app on my Ipad.Since the recent big update to the app, my Sirius XM channel list does not show live music titles.  The music title will only change on the channel that I’m playing.  If I want to choose a different channel from my XM list, the song titles are not live.  I have to arrow back to the library and back into my channel list to update the titles.  This was not a problem before the app was updated.Is anyone else having this problem and is it going to be fixed?

Is there a way to go back to S1 (or any other version other than the latest piece of crap)? I’m on Android. I tried uninstalling the current version and choosing an older version, which did install, but once I open it I get a dialog to upgrade to S2 and there I can’f find a way around that. I tried the Reset System option to see if that was the trick but it just keeps you in a never ending upgrade loop. 

Sonos- please, please, please fix the new app. I have two houses and have invested thousands of dollars in Sonos equipment. The app is so incredibly slow that I cannot use my Sonos equipment. It sometimes takes as much as a minute for the system to respond, if it responds at all.  I understand that major mistakes have been made rolling this out. It is obvious that it was nowhere near ready. What I cannot understand is why it is taking so long to fix it. The responsible thing to do is to roll back to the old app and for you to go through a proper testing before releasing it to the public. I have a theory as to why you won’t: you have rolled out your new headphones and only the new app will support them. Rather than delay the headphones you have decided that it is more important to sell your new hardware. This is a strategic blunder. Out there there are headphone users who are having the same lousy experience. This is very short sided.  Is it a wonder that your stock is down 25% in the l

I'm in IT employee myself. When we releasse a new version of an application it has to contain AT LEAST the functionality of the old one and it has to be AT LEAST as performant as the old one but preferably better. But you do exactly the opposite. It has LESS functionality and performs WORSE. Shame on you!!!

Please can you explain why your Sonos S1 products are total rubbish and will not work or connect to a new internet.  I have now calibrated all my speakers against the floor and have now purchased a much superior competitors product.  Will not use your products ever again.

My Roam constantly drops out of my wifi network(it’s a very common issue if you search for it). After reconnecting, it’s not able to play music. I reached out to the CS through online chat, we trouble shooted together for 1 hour. Then I was advised he can’t help me, that I need to talk to someone over the phone. I have been calling SONOS for 2 hours each day, I cannot get through. I even took an early day off work to call them, it’s impossible.I’m not sure what messages SONOS is trying to send by providing such horrible customer service? Why can’t online chat agent initiate replacement anymore? I have wasted 5 hours on this! This is not a pleasant experience at all.  I have many other SONOS products, however, CS like this will make me not ever consider your products again. 

Why is the new Sonos App SO BAD??I have a Sonos one and Beam. the App repeatedly fails to detect them and i have to start the app numerous times before it detects these devices.  It repeatedly says “something went wrong”!I can’t even change radio stations or increase volume with this message being dispalyedThis Sonos experience is REALLY bad! 

The new app is a piece of XXXX nothing works correctly everything lags it keeps applying my music request to the wrong room, finding my music is a real pain.   With so many competitors out there that are as good or maybe better why would one stay with Sonos other than the investment in speakers.   I hope they do not screw with the older Sonos 1 app. as it still seems to be ok.  If they stop supporting those speakers and or change the app like the Sonos 2 , I believe a lot of users will be disgusted enough to stop using product and move on the another platform.  whom ever approved the new app should be fired. and the persons who designed said app needs of find other work.     If you haven't guessed I am not happy at all with the Sonos app update.  

Since Monday my Sonos system no longer works.I had chat support about that (06231849) but the assistant left the conversation!Not only my home automation system can no longer use them, but even your app no longer works correclty.Spotify can't use them either reliably.In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.If I manage to launch a playback, then it will stop after one minute or two.This problem seems to be linked to your last update.Everything worked fine until this week.My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.My router configuration hasn't changed for

Do you or your developers even use this trash software? How d**** are you people? Moderator Note: Modified in accordance with the Community Code of Conduct.

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing. 

Firstly, I am a custom installer and had been successfully using/installing SONOS for many years on a commercial basis. These are a few problems which Im going to assume many of you are experiencing. (and bear in mind SONOS before you blame the networks-they are fine!)screen delaysno NAS allowance (I require this for installation in remote areas where no internet)no landscape interface on ipad/iphone-We wall mount iPads with SONOS, Control4/Crestron interface requiring landscape mounting.when manually grouping arc and amp-loses grouped volume. (where no hard wire is possible to link)no downgrade to S1volume slow to engageinterface slow to connect-(imagery takes long time to appear)difficulty in connecting new products-many errors encounteredwhy is pin at bottom of amp-cant get to it when in a comms rackgenerally the app makes little or no sense opposed to s1/s2-bring S2 back until you sort this mess out.can get rid of popups even when opting out.ads and unnecessary options appear on ho

Since the new app (a couple of months ago?), everything has been horrible.  Why would you, Sonos, release such defunct update, world wide release, to one of people’s most prized possessions - their music.  I fully trusted Sonos for the last decade, but now it’s clear the quality is gone.  Not even about quality, the app is useless.  Speakers don’t play, all kinds of delays- delays is going from one screen to the next, play and pause freezes,, the app freezes when you join or remove speakers/rooms, can’t locate personal library - either downloaded onto the device or personal library from like Apple Music; disorganized menus- it looks likes DisneyLand or Six Flags in the sense that everything has been thrown all over; asking about signing in and registering every time you want to start a new music session;  the last song played one minutes ago from Apple Music, refuses to play again when you hit play.  What happened?  And raised the prices of the devices astronomically - for what?  There

Who will buy the new Sonos headphones? Sonos make excellent speakers. However they have zero experience in the highly competitive and crowded headphone market. Sony, Apple and Bose, together with many good minor players are already top choices for over and in-ear devices. Their prime target market must be the existing Sonos customer, already invested in the Sonos ecosystem.That's probably a lot of pissed off people who have been recently shafted by the new app!It will be interesting to see how the sales go. 

Sonos - I do not think there is a better speaker system on the planet-period.We own a ton of various kinds and variations. We love them. We have got to fix the new app. This app is killing the brand. There so many bugs it is hard to even explain.Please let’s get an overhaul app that works - please!

Can anyone recommend me a good router that is known to work with sonos gear no problem under  £100 if possible, I've just switched over to bt smart hub 2 and can't get my sonos gear to connect up to it. Thanks. 

I made a mistake on Saturday and updated my App on the IPhone. Multiple resets and connections has not brought my Move2 back on to the App. It makes all the right noises but refuses to display and the ‘add speaker or component’ refuses to stop searching for ‘nearby products’. With nothin to lose, I tried the latest update today and it provided zero relief. Does anyone know how to go back to an IOS friendly version that works?