General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 988 Topics
  • 6,487 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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988 Topics

T
Timh62052Contributor I
asked in General feedback and conversation

damaged / cracked five case

My five speaker fell off the shelf and the case is cracked, can I get it repaired?

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Stanley_4
21 days ago
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SojoiContributor I
asked in General feedback and conversation

upgrade program

Hi i am trying to use the upgrade program of an old sonos 5 gen 1 but the update program seems to not recognize a valida unit for the 30% discount.but the sonos 5 Gen 1 is listed as a valid unit for the upgrade program. Any idea how to qualify to the discount? thanks 

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Stanley_4
21 days ago
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smithy57Contributor I
asked in General feedback and conversation

Adding Songs to Queue

About 5 years ago this topic was dealt with (see below), but excuse my inexperience, I don’t quite understand the answer shown ie I cannot see where I have to make the change. Take pity on me, I am an S1 user. How and where on my S1 app to do I go? Many thanks.  Is there a way to add all my songs on my iphone to the queue in one step? Browse to "on this phone" then a play all. Same question for the PC controller. I find it very frustrating to have to build a playlist.iconBest answer by jgatieBrowse to the library either On This Phone or My Music Lubrary, choose Songs, choose Play All or Shuffle All.

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S
23 days ago
M
MadslemmekeContributor I
asked in General feedback and conversation

stolen play 5

Can u se where my Play 5 is . ? If it be connected again!!? 

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jgatie
25 days ago
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HealWithSteelContributor I
asked in General feedback and conversation

Sonos Bridge

What is the purpose of Bridge if it prevents updates from downloading and installing on Sonos products. The support site recommends permanently disconnecting the Bridge

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Schlumpf
25 days ago
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mildlyannoyedContributor I
posted in General feedback and conversation

Feature Request: DHCP Option 60 - Vendor Class Identifier - Population (e.g. "Sonos...")

Hello!A thing that might help out a number of people with larger or more complex setups to correctly and automatically group their Sonos gear logically together from an IP Addressing perspective, and possibly assigning specialized options as well, would be a very minor tweak to the DHCP Client on the Sonos appliances.Simply populate DHCP Option 60 (for IPv4, and Option 16 for IPv6), with text that starts with “Sonos”.Many DHCP servers have the capability to change their behavior for IP and option assignment based on values off of those values.Thank you for your consideration!

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Sotiris C.
27 days ago
0
0ID
asked in General feedback and conversation

Individual radio stations

Hi,would be nice to have, as at least one manufacturer has, the possibility to add individual radio streaming links. Not bonded to any radio platform. Just one link for streaming and another one for the station logo.

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jgatie
28 days ago
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Gord1994Contributor I
posted in General feedback and conversation

sustainability

Sonos no longer supports my smart phone software requiring me to get a new phone. Not very sustainable!

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Airgetlam
28 days ago
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FollowerContributor I
asked in General feedback and conversation

Is it possible to verify the firmware in a Sonos product?

I have been using Sonos for many years, and have been very pleased with it.i recently decided to extend my (gen 1) system, and bought some Sonos items on EBay. It occurred to me today that I have introduced hardware into my network and how do I know if the firmware has been hacked (if that is even possible)?Is there any way to check the firmware, or any diagnostics I can run?Sorry if this sounds paranoid but there are so many scams around these days.

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F
30 days ago
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NontechnicalContributor I
asked in General feedback and conversation

how do I change the Wi-Fi on my Sonos?

we bought a house that has Sonos one and our modem died so we put in a new one and now Sonos does not work. I went to troubleshooting and it says I should change the Wi-Fi but I can’t find out how? We plugged everything back the way it was and it still doesn’t work! We live in New Jersey! Any ideas as to where I can get help?

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jackdavid009
30 days ago
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hello2990Contributor I
asked in General feedback and conversation

Return page doesn't work, please fix it.

 This return page doens’t work, always fails (I removed email and order number just for this screenshot).Could you please fix it?

2
H
1 month ago
SpectralSoundSystem
SpectralSoundSystemContributor I
asked in General feedback and conversation

Sonos Certified Refurbished Store Ireland Unreachable

Hi,Does anybody know what happened to the Sonos Certified Refurbished page for the Irish market? I’ve been able to access it on the American and UK store, but when I try to reach it from the Irish store page I get a 404.https://www.sonos.com/en-ie/shop/certified-refurbished The link in the footer also seems to not work.-S

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SpectralSoundSystem
1 month ago
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JonjamesContributor II
asked in General feedback and conversation

Vodafone router and Sonos

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon 

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controlav
1 month ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Annoying updates

Thought this was funny..a Sonos advertisement in between two update complaints on fb.  

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Ken_Griffiths
1 month ago
J
jackie cContributor I
posted in General feedback and conversation

connection issues with new fibre broadband

Can any one please help with connectivity issues,I’ve recently changed to Jurassic Fibre and i now have issues on a daily basis with my play 5 Sonos 1 and move ,  every morning I have to unplug all 3 and reconnect , this can sometimes take an hour or more as it can’t find my system , I also get the following notification pop up ……….Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group.To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. …………….It’s very random aswell , it worked this morning , but this afternoon my move is not playing even though it shows as playing on my app .  Do I need to factory reset ? If so I’m guessing I’ll lose all my music / play lists ? Any advice would be much appreciated 

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J
1 month ago
B
buildinghome2024Contributor I
posted in General feedback and conversation

Sonos Arc Soundbar

Can anyone tell me if installing the Sonos Arc Soundbar above a linear gas fireplace on a mantel if you’ve had any heat issues? We are building and would like feedback. We are planning on recessing a Sony Bravia 65” TV and allowing 2” of space around it for ventilation. Then, putting a non-combustible mantel below to set the Sony Arc Soundbar on which is a 12” area including the shelf height. The distance from bottom of mantel to fireplace would be about another 7 ½“. The total distance overall we have to work with is 19” from bottom of TV to the top of linear gas fireplace which we are hoping a noncombustible mantel can be placed for the soundbar and be safe from heat issue. Would like feedback from anyone whe has done something similar. Thanks!

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buzz
1 month ago
M
McMurdeRProminent Collaborator I
posted in General feedback and conversation

Thank You Sonos

Recently purchased a pair of Era 300s using a 15% upgrade code. Three days later I got an notification of a campaign to double the upgrade discount.. naturally I felt a bit unlucky about missing out on that, as those 300's aren't exactly cheap!Sent a quick web note to Sonos, who responded with an immediate offer to refund the additional 15% - which was carried out promptly to my very great satisfaction.I found this gesture to be remarkably decent and I think it's fantastic that you empower your employees to resolve these things so quickly. Well done.Sincere thanks. Ps the speakers are excellent, they add much more control and clarity then my old Play1s, and their range and authority make them a better match with the Arc. My movie and music listening has been given a nice upgrade.

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Corry P
1 month ago
A
ASF01Contributor I
asked in General feedback and conversation

Editing registered products

I just received a replacement Roam portable speaker after the originally-purchased unit failed and would not accept a charge.  I would like to enter the new device’s serial number in my account, but I cannot find a way to do so once logged into my account on the website. Can anyone help?ThanksAa

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Airgetlam
1 month ago
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poldingsContributor I
asked in General feedback and conversation

Reset Entire Sonos System and Start Again

Today is not a good day.What I really want to do is reset EVERYTHING and start again. Others have asked the same question and yet nobody has so far answered it, suggesting it’s not necessary. Well, maybe this time it is.I have 5 speakers set up as 5 zones. They all run Sonos 2 software. I use an iPhone6 which my Sonos App no longer supports. I therefore need to move to Sonos 1 software.To move to Sonos 1 software I have to use the Sonos 2 App to downgrade each speaker (apparently).However, one of my speakers is not connected and when I try to connect it in the Sonos 2 App it first checks for an App update and then (because my phone is no longer supported) it can’t do it. And that’s as far as I get.So ... I would like to make my day a little better and take me entire Sonos network back to the beginning and start again.Is it really that hard for someone to tell me how to do that?Sorry for sounding ungrateful, but it really is a bad day and I miss my tunes.

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Mr. T
1 month ago
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quasarTrending Lyricist I
posted in General feedback and conversation

Mesh system that works reliably with Sonos

I have two Nest Wifi Pro mesh networks in different houses.In one, Sonos works fine.In the other, most Sonos work, but one Sub and two Ones haven’t been able to connect to the network for months, even after many factory resets and other debugging steps with technical support.  (They used to, not sure what changed.)On this mesh network, some of the points sometimes drop off the mesh as well, which can be resolved by factory resetting them and adding them back to the network.  So I’m pretty sure Nest Wifi Pro sucks, unlike the old Google Wifi which had been rock solid for me.I’m thinking of replacing the Nest Wifi Pro mesh with a different brand to see if that resolves the issues.  Any recommendations?  I’ve read reviews, but they usually don’t cover what percentage of homes with that mesh system work with Sonos.  And forums are full of complaints about essentially every mesh system when combined with Sonos.

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P
1 month ago
P
PeteDCContributor I
asked in General feedback and conversation

Gift Card Redemption

I have money left on a Sonos gift card that I wanted to apply towards a purchase with the remaining amount paid on a credit card.  I could not process the order and the website said to contact a sales associate. The associate informed me that Sonos cannot combine payments which means that I am limited to using the gift card on products that cost less than the available balance on the card.   So, anyone who has a Sonos gift card that is less than any product they sell effectively loses the entire value of the card because they cannot combine it with another form of payment.  How is this even possible?

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Corry P
1 month ago
E
eem247Contributor I
posted in General feedback and conversation

Sonos Sucks

Sonos support has gone way down hill, I’m about to throw away $3500 worth of speakers in the trash:Sirrius XM no longer plays, constantly dropsSpeakers randomly drop for no reason and I have to add back in as new devicesSonos Playlist just disappear and I have to recreate or add backGet your * together Sonos, enough is enough. Just close up shop already.Support says my system is old and I just need to replace everything, I think I will replace everything but without Sonos. Either Home Pod or Denon. Denon looking really promising.  Audio quality on Apple not great.I will be making an X video of me smashing $3500 worth of Sonos speakers.Stay tuned, oh wait if you are Sonos you can’t stay tuned-in as connections just drop out.*Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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106rallye
1 month ago
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Pgs7Contributor I
asked in General feedback and conversation

problem S1

Since S2 exists if problems with the app on all of my devices iphone 10 - 12 iPad Air  it takes long before the app  has started up  it takes long before I can see the content (grey) of my home.  many times I can not move the volume slider so I need to kill and restart the app.this all is very frustrating. pls help. 

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Airgetlam
1 month ago
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suburbaphobia1Contributor I
asked in General feedback and conversation

router specs; will a lower graded 2.4 GHz affect Sonos connectivity?

My current WiFi router is several years old but was powerful when I got it, and I’m wondering if a new router might actually make my Sonos less stable.The old/existing router is graded like this: 2.4 GHz 800 Mbps, 5GHz: 1,733Mbps. Since Sonos speakers use 2.4, will updating to this router make my Sonos less stable? The router I’m thinking of buying is graded as: 6 GHz: 2402 Mbps, 5 GHz: 2402 Mbps, 2.4 GHz: 574 Mbps?The old one offers: a/b/g/n/ac and the new one: ax/n/b/g + ax/ac/n/a (+ax 6 GHz).Why upgrade? The old router is perhaps five or six years old, and designed for Asia and Europe, not the USA. Its 5.G channels are 36-48 only, not channels like 165 and 136 that are best in my apartment. I have had constant channel interference issues with my 7 Sonos speakers, where they often disconnect from each other. I have changed channels on my router between 1,6,11 on 2.4 GHz and tried wired to router and not wired.  Thoughts welcome thank you. 

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S
1 month ago
P
Pabs58Contributor I
posted in General feedback and conversation

The worst sales department and CEO !

I wrote this message to the CEO and after two weeks NO response at all !!At least an apology !First let me mention that I have in My Home an extensive Sonos system in almost every room.About three Weeks ago I noticed that you had a sale on the “ Arc “ for $ 719 ( Super Bowl Sale ) but unfortunately when I went to buy it the sale was over.I called the sales dept. and ask them if they can extend the sale so I can purchase it but I wanted to use My AMEX Rewards points so I will need to get a gift card and convert the points, because once the points are redeemed  for a gift card they cannot go back . They say that was OK and especially asked that Sonos can accept an AMEX gift card and they said emphatically YES and received an Email stating our conversation.Knowing how sometimes the answers We get are not right , I called again twice to make sure if I transfer points from AMEX and get a gift card I can use it to purchase the “ Arc “, I got an Email stating that The Sonos rep will wait unti

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Dogdad
1 month ago
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