General feedback and conversation

Has anyone ever successfully requested reward redemption for those that are a part of the C Space Survey research? I put in a request about a month ago and despite repeated messages sent to moderators have not had any reply. There was also a survey from a couple weeks ago that was supposed to end with a gift card by the end of 8/14 and now that has come and go without a peep. There is one entry in these boards where it’s assured the whole C Space process is legitimately from Sonos, but now with this lapse in reward redemption I’ve wondering if it is. Anyone? Thanks.

 Why do Spotify playlists in the Sonos app not reflect the edits made to Spotify playlists in the Spotify app?

Album Art Display shows the current trackAlbum Art Display shows the album art from the currently playing track on your Sonos music system. It runs on a Raspberry Pi 3 Model A+ (or more current version) with an attached 7-inch DSI touchscreen. The album art fills the left square of the screen, with the song, album, and artist shown on the right. The display's backlight turns fully off when nothing is playing and wakes automatically when music starts.Touch the screen at any time to bring up on-screen transport controls (previous track, pause/resume, next track, and a sliding volume control) which fade away a few seconds after your last touch. If the Pi cannot automatically connect to a Wi-Fi network at startup, it broadcasts its own temporary Wi-Fi hotspot so you can connect it to the Wi-Fi network from your phone. A small built-in web page also lets you switch which Sonos zone is shown from any device on your network.I open-sourced this project. The code and complete DIY instructions a

HiWhen working on groups in the settings:When entering a group to see what's speakers in that group -> no change done -> going back (arrow) or cancel (X): Message for "do you want to" appears. If going through several groups this message box is disturbing.The message box/question is of course important if do a change and use arrow/X, but when No change is done it should not appear.Amund 

Educate me.. I’m not a tech guy.. are there two different types of updates for Sonos.. app and software.. or are they the same? What updates make the speaker lights flicker ? Tia

I guess I’m having the same issue as many with the tracks “ not encoded correctly “ . After reading a few of the older post, am I understanding that the fix is to delete the music library and start over by re listing the tracks again ? Strange how it will play the first track in the list but no others..just goes back to the first track repeatedly.

Why is it that any question I ask as a new topic has to be reviewed by a moderator? Wasn’t like that before. 

My favorite way to listen to music in the Spotify app is the artist page, where it shows all of my liked songs from that particular artist. I do not see a way to do this in the Spotify integration in the Sonos app.For example, I want to go to a page that has all the Luke Combs songs I have liked in Spotify.

My room is not symmetric enough to obtain great results using TruePlay.  The system is Arc-Sub3-ERA 300s.  The problem is the room is open on the right side so no reflections off the wall on that side.  This makes it sound as if the right surround speaker is lower in gain.  It would be nice to be able to boost the gain just a bit on the right surround 300.   I know if you run TruePlay you loose the option to set distances.  Not sure changing the distance of the right surround would work to increase gain.  I believe that’s more of a timing adjustment.

Would it be possible to add the option to turn ON/OFF Shuffle-Repeat-Crossfade to the IOS Shortcuts Sonos interface?

Hello Sonos Support Team,I'm writing to share some feedback regarding my Sonos Era 100 speaker, which I've been enjoying overall, but I'd like to suggest a few improvements that I believe would enhance the listening experience for many users.1. Next/Previous Navigation for Radio FavoritesCurrently, the physical "< >" (skip forward/back) buttons on the Era 100 do not support navigating between favorited radio stations or stations within a Sonos Radio collection. I would love to see this functionality added, so that pressing these buttons while listening to a radio station would move to the next or previous station saved in my Favorites (or within a specific Sonos Radio collection), rather than being limited to track skipping within music playlists/queues only. This would make it much easier to quickly browse through preferred radio stations without needing to pull out a phone and navigate the app.2. One-Tap Playback for Radio Stations, Playlists, and SongsAt the moment, starting p

HiI'm one of those who is tired at the morning. Like verry, verry tired and a large bit more tired 😅One of few things that help is to be forced to go out of bed to stop the alarm. So for those like me it would be verry nice with a setting that the alarm only can be stopped by pushing button on the physical device (speaker).I guess it would be good if it's possible to stop the alarm  somehow in the app in case forget to turn it off before go to bathroom etc. But then somewhere "hard to find" in the app, not something doable in half sleep.Thank you again in advanceAmund

A note to people with mixed S1 & S2 systems. Do what I did an move over to Lyrion as control and carry on using your S1 and S2 kit. Requires running Lyrion (LMS) on your NAS or separate device pc or Raspberry Pi. The advantage is being able to run a mixed environment. I have Primare Prisma, Raspberry Pi based Picore and several Sonos devices operating under one control system. Takes a bit of tweaking but avoids getting rid of S1 kit, plus keeps you from running insecure network protocols for the S1. Just treat it as a Upnp render end point.

It was an absolute nightmare trying to tap that tiny circle and drag it across the volume bar. Taps wouldn’t register, the button was unreasonably small, and overall the volume slider has been a point of contention for users for a long time. Now that it’s updated so you can tap and drag from anywhere on the volume bar I’m so happy I had to log in here and just say THANK YOU! Amazing what a small change can do to dramatically improve the user experience.

Hello, hopefully someone at SONOS sees this. As it’s impossible to use the iphone physical buttons for volume control (I can understand the problem with this) Sonos are recommending e.g. using the physical buttons on ROAM. However these sound effects are very off putting.Please can you offer the option to disable sound effects on this?Thank you

I would like to make a feature request:When an attempt to add an album or track(s) to a Sonos Playlist that already contains that content give a warning as such.  Give the option to add again or not add.

Hi people I have received email form community@sonos.com that I got private message form One of Administrators its that I have received prize : apple air iPad he never replied to my query though that’s why Iam here . is this spam ? Anyone had this kind of experience with Sonos? they want my details and 13$ shipping costs thanks for any help  

I just received a message from a new account with no posts, Administrator_Jason, offering a free iPad. The message contains a link that looks like it is from Sonos.com but it is to presentnow.com. This has all the red flags of a scam.  Just a warning to be careful about what you click on, even here.  Mark

Hi, I keep getting private messages from a scammers called Administrator Hollis, offering ipads, can someone delete him, Plus how did my userid get outside the community?Can someone delete him?Thanks

Received an e-mail purportedly from an ‘administrator’ stating I had won an iPad 11” tablet. To claim the offer some personal details are requested, plus a shipment payment. Clearly I did not proceed with this action.I would like to report this ‘person’ as records show he join date of today and zero history of previous activity.

Did anyone else get a fish “private message” from  StarryJourney?

Is this correct? I was just looking at my account to see what upgrade reductions I could get and then followed the sonos link to the shop (whilst still logged in to my account) and all the prices were in dollars not pounds.  

It is time for Sonos to enter the sports arena in a big way. I offered a concept to Sonos a few weeks back about adding the function of an intercom/two-way communication system within the Sonos offerings; they responded with interest, excited interest. So here I am again, only this time we want to hit a walk-off home run for the entire Sonos family. I’m an inventor myself, so I love to think out of the box, and Sonos suggested I start here, involving everyone so we can cover this concept from all positions.My grandson plays baseball like many of our family members do. They added this thing, when the player approaches the plate: They call out their name and play a short theme song...super cool stuff. They use a suitcase size roll around speaker (Bluetooth), connected to a device that they can select the appropriate audio files, etc.Sonos...can anyone hear me on this?!Sonos designs a speaker, that snaps into this mobile device; this way when you are home, you can use the speaker elsewher

Old Sonos user, been through multiple generations of product.I thought Sonos went to hell when they rolled out their new app (and, they did...), but thankfully there are some third party apps out there that actually work, even if it’s a bit rude to have to pay a monthly subscription just to have a decent app for the speakers I already paid for.But today I needed to update the wifi settings on my system - new router, new SSID. I have updated about 40 IoT devices in about 2 hours. Why the hell did Sonos take an hour to update a small handful of speakers, and even then, I have to factory reset half my system.Absolute trash. Will never buy another Sonos product or recommend to anyone ever again.

As I understand it, once OSX no longer supports Intel apps, there will be no desktop app for Mac.  The desktop app has persistent access to the queue regardless of what content is currently being played.  The mobile app and the web player only have access to the queue if one is playing tracks from your music library.  In the case of the mobile app, the queue icon isn’t even present.  In the case of the web player, the icon is present but is greyed out/non-functional. I recognize that playing a local music library is probably only done by a minority of Sonos users but that community is not exactly zero either so if the desktop app is going to be discontinued, it would behoove Sonos to provide similar capabilities in one way or another.  Given that the queue icon isn’t even presented in the mobile app, perhaps the simplest thing to do would be to fix it in the web player.Further, the desktop app allowed one to select multiple tracks for deletion from the queue with a single action.  The