General feedback and conversation

Want to find a Sonos professional who can help me with fixing some minor issues at my home in Los Angeles. 

About 1 month ago, I set up a new MacBook Pro using macOS Tahoe and my Sonos system worked but I could not add my music library (yet again!!!). I used Sonos support by phone 3 times in one week. The last call was 3 hours long without any success. My only option, according to Sonos, was to allow customer support that enters my laptop and they try to add the music library for me. I have done this before but I really do not like giving anyone access to my machine. I gave access and 2 hours later still no music library and I was told that the customer support person had to leave me because they had so many other people to help. I have not heard from Sonos again.  Last week I sat down and tried the 3 options available for adding the music library and amazingly it loaded! I did not do anything different than what myself and customer service had tried the few weeks prior but for whatever reason it worked this time. Maybe Sonos finally corrected the cause of error 913. What ma

Happy New Year!As it’s now 2026 many maybe considering switching out old network gear, changing ISP’s or upgrading to a Mesh network setup. It doesn’t have to be a daunting task if you follow a few simple steps before taking down your current network gear. Below are hints to get you through the process hopefully without headache and nail biting. 😊Installing new network equipment that you own:Before you disconnect your old router:Make note of current SSID and Password Check Sonos for updates (App and Hardware) Unplug all Sonos Disconnect current routerSetting up new router: *Use the same SSID and Password (step #1 above) Connect your device to Wi-Fi Plug-in Your Sonos 1 x1

Just purchased my first Sonos speaker (ERA 100), downloaded the Sonos app to add Rayo to Sonos but Rayo does not show in the list of connected services. Any help out there, have chatted to someone via the app to no avail.

Placed an online order 12/28 for pick up at local best buy. To be ready within 2 hours. Went to Best Buy several hours later, they had no record. Been on phone with Sonos for an hour this morning. They admitted the issue is internal. If you pay with gift cards and pay remaining balance with PayPal, their system fails.  Ow they are telling me that I have to wait for 2 days for order to be canceled and my gift cards to be reactivated. This is completely wrong. They can resubmit the order so I can pick up today at Best Buy but will not. The fact they know this is an issue and continue to accept orders is fraudulent. On top of that, my payment is essentially held hostage. This isn’t rocket science. Sonos has been paid for the gift cards used. I should not have to wait for them to “reactivate” the gift cards I used. 

I have two ISPs and a separate WiFi network for each. I experienced reliability problems with my older ISP yesterday, so I attempted to move all of my Sonos speakers to the newer ISP/network. Went fine, except for my oldest Sonos One, which required a factory reset.I did the factory reset, it appeared on the Sonos app, but no sound played, and it disappeared from the app after 60 seconds. Did this several times with the same result.So I asked Anthropic’s Claude about this and it suggested I shut off my older network while adding the speaker to my new network. It worked!But I woke up this morning and two of my speakers were missing in the app. I switched to my older network and there they were. So somehow two of the speakers reverted to the older network. In this case I tried Sonos’ AI chatbot. It had me do a few things that were not useful, but eventually suggested I remove my older network from the Sonos app’s memory - a feature I was not aware of. And that sol

I recently purchased Sonos Arc UltraSub 4Era 100While I am happy with the sound quality a few things annoy me.I play from my NAS..Why the limit of The limit of 65000 tracks?I have several apps that cost a few bucks that can cope with my entire library of approx 180000 tracks.I find this limit pretty stupid. Hopefully this will be addressed.Also there does not seem to be any option to power down any of the Sonos gear even when the TV is powered down..Only option is to switch it off at the power point as far as I can tell.(unless I’ve missed something).My old Sony soundbar had no such issue.

May your celebrations during this season be Joyful and bring happiness to you and your family! 

Need to be able to enter a custom timer like 1 1/2 hrs or a scrolling selection to chose. 

Ordered 2 Eras 100 to replace back speakers in my system. Never got order confirmation, called support and got it, but order never shipped, called again, was promised that my issue will be resolved by today, and I will get a call from the manager. Obviously, none called or cared. It’s a really bad experience. If you can, avoid ordering from Sonos directly, as this is a s*** show.I had some issues with the app, some Arc issues down the road, and now I need to add order issues to the list. I don’t think that a new CEO will bring a change to this “we don’t care” culture of Sonos. 

 Just purchased an Era 300.  It plays streaming services, but will not play my local library.  The four other zones play the local library just fine.  If I play from another zone then add the new 300 it plays local library.  If I try to play the local library with only the new 300 it fails.   A reboot did nothing.  All speakers are on the same network.   

I invested heavily in SONOS-  many years ago- 15  Pay 5’s,    8 Play 3’s,   several sub woofers - 2 soundbars.  several connects, sonos play 1s - I basically maxed out the system      Over the years- speaker die or go bad- but SONOS no longer makes anything compatible with my gen 1 set up- so they lost me-  It would be a fortune to replace all the hardware I own- and some is installed in my ceiling so that is also expensiveSONOS should have continue to make speakers that work in gen 1 systems 

 After I updated the Windows 10 Sonos app the library would not reindex.  Error stated path no longer correct or something like that. On the iPhone the reindex worked OK.

i experienced 2 day of frustration just trying to oder sub 4 and 2x Era  300 speaker. confirmation notice had wrong shipping address, discount offered only aftrr full price paid and product has shipped. tried to cancel and got an error message saying they couldn’t process cancellation. Offered next day delivery but package still hasn’t been delivered yet. I plan to refuse delivery and instruct credit card company to refuse payment. 

My name is David Salmon, and I’m an audio engineer and teacher with Captalabs.I’m interested in using your devices in our work in studios, schools, and cultural venues, where we regularly demonstrate audio production in Inmersive Audio to students, educators, and the public. All of these groups are potential buyers, and we showcase different tools and workflows during our sessions.We’re very interested in using your full immersive system. Since we work with a wide range of software in both professional and educational environments, we can offer practical feedback on workflow and real-world performance.If you’re open to adding us as demo partners, we’d be happy to take part. Please let me know if you need any additional information from us.All the best,

New Arc Ultra owner here. Is the Upgrade / Trade Up program still a thing? I can’t find anything in my account on it. I’m in Canada.

Sonos you owe us. Money for the time and investment we’ve made in your company only to be cheated by your incompetence. I’m serious you need to refund us for the purchase of your hardware. Patrick Spence… He incinerated the business… and now leads a think tank?  Boy you got played bad Sonos… did Sony or a competitor do this to you? You coudn’t have done it all yourself… it’s inconceivable that anyone/let alone an organisation that has built itself on innovation,  presents the illusionon of being competent could be so utterly defunct of any business sense as to disrespect it’s installed user base so much so that they want to end the organistion. Give us our money back … before you have no more money to keep the lights on. It’s been a year where is Sleep Timer on the web controller? FFS.

I currently use Sonis to play the music in my  iPhone through some kitchen ceiling speakers. I’d like to be able to access my full music library which is stored on a desktop pc and played through iTunes. I am considering buying a NAS Synology DS223J  to do this. I am not great on this technology. Can anyone tell me, please?Would this particular NAS drive be compatible with the Sonos I have bought, allowing me to play music in my kitchen? If I added another Sonos in my living-room, would the NAS also allow me to play music there? Would my iPhone be able to operate playing the music through the NAS and Sonos, or would I need another device to play the music? How much music can I store on the NAS Synology DS223J? The spec I have looked is confusing. It says 0TB storage but elsewhere refers to 36TB? Or are there all different sizes of storage?  Apologies if I’ve struggled to make myself clear. Wouid very much welcome some informed fe

Who else got sad about the news that the IKEA Symfonisk picture frame speaker was discontinued?I always thought it was such a clever, versatile product. Having a picture frame that also works as a speaker opens up so many possibilities for any room—both for sound and for décor. Please, Sonos… bring it back! 

The Black Friday discount on an Era 300 is greater than the upgrade offer on one of my existing speakers.  However, because I previously activated the upgrade offer, I’m not able to obtain the Black Friday discount that is available to the general public via the web site and there doesn’t appear to be an option to deactivate the offer.  I can physically go to Best Buy or order through another channel such as Amazon, of course, but this is inconvenient and it feels odd to charge your loyal, existing customers more.  When I contacted customer service via the Chat function they were not able to assist on a timely basis. 

Sorry but this is tune in on Sonos only. What a joke and if you don’t pay you have to listen to wayyyyyy to many ads - even for ad free stations!!!! IHeart radio is free, everywhere, and no ads if you want to change the station. Hard pass.

So.  I’ve just moved country and moved into a new house.  Was pretty happy with my old Gen1 system but have fancy new job and more money so figured it was time to finally make the leap to Gen2.  Spent thousands getting a decent starting setup: Arc, 2x era300s, sub, FIVE, and a Move. Fiddle with my WiFi and new Gen2 system for a few days getting it all tuned and optimized.   Am sitting here listening to music and child calls me from another room.  Reach for iPhone to turn music down so I can hear the child.  Use iPhone volume.  Nothing happens.  “That’s funny” thinks I, “they must have made it an option in settings”. Dig around in settings for a bit.  Nope. Can’t find anything.  Resort to googling on the internet.  Find a bunch of threads along the lines of: “NO MORE SONOS HARDWARE VOLUME CONTROL ON IPHONES”  Most of these posts are 2 years old.  Ok.  What in the flying duck is this enshittification?  I want to know how come the crappiest $20 Bluetooth

Dear Sonos Support Team,I am writing to express my growing frustration with ongoing issues involving my Sonos system. My speakers have been continuously disconnecting and refusing to reconnect, and from what I can determine, these problems appear to be tied to the recent AWS outage.When I called your support line for assistance, I was connected to an overseas representative who was not familiar with the issue and unable to provide any meaningful resolution. After requesting to speak with a U.S.-based representative, I waited approximately 20 minutes only to be told that none were available. There has to be a better solution to resolving product issues than relying on representatives who are not knowledgeable about the product—especially considering that this system was not inexpensive.As a long-time fan of Sonos, it is disappointing that the system’s heavy dependence on the app and cloud services has led to such unreliability. I expect a premium product to funct