Why is Sonos customer service so poor? Got very poor support for a technical issue a few months back and now poor support on a sales issue.
Ordered a Combo Adaptor for an ERA100. Padded envelope arrived open and empty. Wasted 45 minutes with the bot and an agent before being told they couldn’t resolve and given a link to sales. Faced with a choice of making an international phone call or submitting an online form where they will get back to me within 7 days. 7 days? You have to be kidding.
great products but the arrogance and complacency with which they treat customers is appalling.
