General feedback and conversation

Fix yous App!!!!!!!! 

Hi All,  My Playbar developed the well known high pitch noise issue. Initially, SONOS support was fantastic, within 30 minutes I had a free replacement processed and the shipping labels to send my Playbar to Poland for a replacement to be sent back to me free of charge.  The Playbar was picked up, no problems, and shipped to Poland by DHL in a timely fashion. This is where the problems have arisen. The package has been sitting at ‘Shipment on hold status’ since the 3rd of December. When I contact DHL to query the hold reason, they say that SONOS is using a 3rd party customs broker to get the package through customs, and that they have no information on what’s happening and cannot assist. They then advised I would need to contact SONOS for answers on turnaround time etc.  I then speak to SONOS support who initially told me that it had arrived at the warehouse, but was not yet scanned in, and that I should have an email confirming the replacement has been shipped within 48 hours. 2 days

First of all, I love my Sonos system, have had it for years, and continue to upgrade with new products.The app hiccup has been pretty annoying, but I'm sticking with you guys. I have been eagerly waiting on my year end bonus so I could purchase the Sonos Ace and was super excited when they arrived today. But, I have to give one piece of feedback right away. This case is horrible. EVERYTHING sticks to the material. I've had it out of the box for a few hours and it already looks dirty. I'm sorely disappointed in it at this price point. 

I received my Beam Gen 2 sound bar last week. The adhesive tape securing the inner bag was applied over the top of the sound bar as the bag was not completely closed before the adhesive tape was applied. I am now faced with the task of removing the residue without further marking the matt black surface. Sonos factory in too mush of a rush packing these properly out for Christmas.

Does anyone have a suggestion for a new member on the Sonos?

New member, best information?

My previous Sonos support a few years ago was fantastic, this was the reason I invested in next gen speakers when the S2 app came out.The S2 app is a complete disaster, Spotify integration sucks and support, which used to be great, now sucks as well. Sonos is supposed to be a premium product, which I’m happy to pay extra for, but they are at present not providing value for money!

I have a Music Hall turntable, not quite audiophile quality, but pretty good - and I’d like to upgrade someday, but after all the research I’ve done on sound quality for the Sonos inputs, it sounds like a waste at this point. Are there any rumors of Sonos updating either product with a higher quality input? If I could ask Sonos to design a product, it would essentially be the NAD M10 V3 with built in phono stage and speaker outs, large OLED touchscreen, etc..I’m heavily invested in Sonos; Arc, Sub3, One (x2), Move, and Beam, so just switching to another system isn’t feasible. Essentially, I want Sonos to do it all, with a greater emphasis on sound/passthrough signal from a turntable.

Hello,Suggestion: replace volume sliders with something that allows me to set a specific level for each device. Being mildly affected with OCD, not being able to set it to exactly "25" is frustrating.Thank you for your time...

There’s been no communication from Sonos since the email was sent with this article: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates.  This timeline is nearly up and I can’t tell that anything has improved.  What’s going on and what is the new timeline for any of these fixes?  I just spent nearly 3 hours getting one of my speakers added back to my system because it just disappeared.  I also had to hard-wire it to my network so I currently have cables strewn about on the floor.  There are still issues with speakers dropping out, not being able to easily adopt speakers, struggles playing music from many sources (including local SMB), often unable to browse streaming sources, many features we used to have still gone, sources such as “Line In” and “TV” disappearing.  Surely, I’m not the only person still having all these issues.  Is this just the Sonos experience moving forward?

I would like a function to create alarm groups that I can use only for the alarms.In the morning when the alarm goes off, I would like to play the radio for a group of speakers where we are in the morning. But in the evening when I turn on my TV (that is one of the speakers in the morning), I don't want the TV sound to be in all rooms.I don't want to turn off the group every evening when we are going to watch TV and then turn the group back on when we go to bed so that the alarm works again in the morning.

Speakers work but not able to connect to wifi. It did a month ago.and, how do you tell if this is on or off?

The new app is terrible.   I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc.   I have  deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc.  I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system.   I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless.   I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails.   I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues.   I have already wasted hours trying to set up the Sonos.  I installed at least a

I just want to vent my anger and dissatisfaction with any geniuses that think what they are doing and the direction they are taking Sonos. What are you doing? You have now made Sonos a commercial, advertising nightmare. In the beginning Sonos was designed for ease of use and simplicity. A Simple Connect Box and a stereo system were all one needed. The desktop app was simple concise and fun. Imagine entering a Radio Station URL Naming it and the station started playing and also was saved in favorites. Commercial free URL’s from excellent radio stations around the world. Now you force me to have to go purchase a smart phone to use the apps anymore or to set up a system. You abandoned me You changed what the founding people designed as a unique fun and user friendly free app and service. Now You are requiring me to suffer through using commercial apps (Tune-in) “Sucks” by the way. Interruptions with their commercialism. You know for the price of a cell phone and a carrier service I can pu

Hello,The following is primarily written for residents of the U.S. I can’t speak to how delivery of products may work in other country’s.During this holiday season or anytime when ordering a Sonos product knowing what to expect regarding the delivery of said product to your door can help to relieve anxiety and stress by setting the proper expectations. Sonos offers 1- 5 day delivery at no additional cost and expedited delivery in 1 or 2 days business days at $25 and $15 respectively. However, knowing how expedited delivery works is just as important as paying for it. When placing an order on any given day; the delivery “clock” (i.e. time to delivery) doesn’t start until the next business day when the package is tendered to the carrier.  Packages tendered to a carrier on the same day for next day guaranteed delivery is sometimes termed as Same Day Shipping in some circles which Sonos doesn’t offer. Said service  would mostly likely incur an even higher shipping cost above one (1) day bu

Hi. I need to return a defective five and after many attempts to get hold of Sonos I finally got a return label and note the address is in Poland. Does anybody have any experience returning to Poland? How long does this take? The item was a gift to go with a turntable and I don’t want to be waiting weeks for the replacement.  I’m inclined to just buy another but I’m not sure if Sonos would reimburse me, particularly as the price I bought at is no longer available. 

For what are probably very sound productivuty reasons, my empolyers network blocks traffic from TikTok and Snapchat but that is no issue to me becasue I don’t use them.  (it also blocks Deezer, but perversely not Spotify - go figure!).  However,  when I move around these Community pages, as well as those on the Sonos main site, when a new page opens I get alerts telling me that content from Tiktok and content from Snapchat is not permitted.  Are there “hidden” linke to those sites somwhere in the code of these sites or is there some other, more acceptable reason?

I’ve invested thousands and supported Sonos since it’s inception but all of my devices never work properly and go Missing regularly or the sound won’t turn up or down…..I’ve followed the whole app saga and been patient but it still makes my investment almost worthless……I even did the ceo@sonos suggestion and dint even receive the courtesy of an auto response……is the next step grouping together for class action or should we continue to wait?…..literally an audiophile with my audio cut off by my investment mistake!

As a long time Sonos fan and supporter I am so disappointed in the performance of the new app, I am very much invested in your product upwards of 6K. The fact that the app no longer works seamlessly is an outrage! I am tired of the delay in response the delay in volume control the speakers not responding the delay in load times and my speakers seemingly doing there own thing, just tonight I added a play three to my basement set of a play three, play one, move and mini sub an each speaker playing at a different time and not sinking was problematic. The sound quality is and has been superb, but the glitches in the app are unforgettable. Please respond with fixes and some positive words that will help us loyal supporters have encouragement that there’s light at the end of the tunnel. I would like to continue to support the product and upgrade my system but until things work correctly I will discontinue purchasing any more Sonos products. Regard David J.

Hi Sonos Community,I decided to return a Sonos item within the 30 day policy and Sonos quickly emailed back an MBG Reference Number for my return and asked me to use the Return Shipping Label which would be provided in a separate email.I have patiently waited for the Return Shipping Label email and made several phone calls to the Sonos Staff to please send it to me. I have been kindly treated by the staff and reassured that it would be coming very soon and yet I am still waiting.Does anyone know how why I can have Sonos provide me with the Return Shipping Label in a timely manner?ThanksNTch

I created a developer account on 24 October 2024, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 30 October, but there has been no acknowledgement or reply to my ticket. I added more comments asking for a reply to the ticket on 4 Nov and 3 Dec, but there has still been no reply or acknowledgement of the ticket. Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? This seems like an extraordinary amount of time with no response. My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.

My wife today tried to return a Sonos product at our nearest ups drop off. She has attached the return label but the guy says she needs a customs declaration/contents declaring. Is he correct? Or just not know his job. The parcel is going to Poland why not the UK. Please help I am 8,000 miles away and she just does not know what to do. If he is correct please send me a link or alternatively how to correct him. Thanks. 

S1 app and firmware got an update recently to 11.15. Anyone know why or what was in it?Although I only have three S1 devices left, it was the worst S1 update I can remember. Took ages to do (via PC), and once finished my Play:5s both needed forced reboots to be discoverable on the network again.

I would like to bring my Sonos era 100 speakers to a different location for the six months during the winter. I'm wondering if the settings are stored in the application on my phone for a specific location for example cottage and home.I have Sonos systems at both locations and these would be in a different room at home. What's involved in doing this and would I love the Trueplay settings from the cottage ?  I do see other people have asked questions like this, but it appears to be the poster about four or five years old. I look forward to anyone who can offer technical insight.Thanks !

How can I register an old purchase I did through an extinct dealer?