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Both my speakers didnt work correctly. I called Sonos because I thought having 2 speakers out it probabvly was the amp. I worked MANY hours, doing diagnostics, etc and in the end I was told I needed a new amp. Sonos gave me a 30% off code to use. After sending my old amp back & receiving my new amp my system still didnt work? I called out Best Buy & they diagnosed I need new speakers. I called Sonos back to get my money back for the new amp i didnt need. I also asked if I cud get my old amp back. Cant get it back. I went thru 4 ppl and in the end they say they realize it was Sonos’ fault, but they cant give me my $500 back. Really? Even after admitting it was Sonos’s fault????

Id like to know if other customers had a similar experience. Sonos admitted they were wrong and shud have gave me my $500 back and retrained their customer support personnel to diagnose more thouroughly. Now I am EXTREAMELY pist off and have wasted a LOT of time !!!

I use to talk highly about Sonos...NOT ANY MORE !!!!

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Hi @RiverBound, welcome to the Sonos Community!

I’m sorry to hear about the experience you’ve had with our support team and with your Sonos Amp.

We can’t process refunds on the community, so the next step for us would be to flag this with the relevant team. However, I’ve had a look into our system and have found your case and I see you’ve already set up an appointment with our L3 team who will be able to help you with this.

If this is still not resolved after the L3 appointment, then please reach back out and I’ll see what I can do, but I hope you’re able to get the resolution you’re looking for with them.

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