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I bought 3 speakers back in 2015, then the ray about a year ago. I'm currently fighting through your company’s bulls*** to downgrade to the s1 controller but have discovered the ray doesn't work with it. Your app is awful, I has zero issues 5-6 years ago. I'm never buying another product from you guys again and will wholeheartedly not recommend your product anywhere and discourage everyone from ever purchasing it. I hope your company goes under. What a damn shame.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

Thanks for stopping by to modify my message to exclude curse words. I admit I was frustrated but still am considering I just went to add my Sonos SL to my network AGAIN and the app just CRASHED after playing a chime. What are you guys doing to improve your app? For the love of God PLEASE just revert back to your original app and stop being cash grubbin’ faceless unsupportive-to-your-customers useless company.

What did Sonos Support say, when you called in with your issue?

I tried logging in and out of the app. I signed out of the app re-installed it then signed back in and it still didn’t work. Then I reset my speaker and it appeared but was unable to connect. They recommended I attempt to downgrade and potentially use the S1 app but I reminded them I have the ray which is not compatible with the S1. I’ve reset my wi-fi.

 

Saying “Call Sonos Support” does not constitute an answer.  

Sorry you fee

Saying “Call Sonos Support” does not constitute an answer.  

Sorry you feel that way but what more do you expect from other Sonos users here on the community forum?

We do what we can to help but in the end the paid Sonos staff are the only solution for some issues.

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