Both my speakers didnt work correctly.  I called Sonos because I thought having 2 speakers out it probabvly was the amp. I worked MANY hours, doing diagnostics, etc and in the end I was told I needed a new amp. Sonos gave me a 30% off code to use.  After sending my old amp back & receiving my new amp my system still didnt work?  I called out Best Buy & they diagnosed I need new speakers. I called Sonos back to get my money back for the new amp i didnt need.  I also asked if I cud get my old amp back.  Cant get it back.  I went thru 4 ppl and in the end they say they realize it was Sonos’ fault, but they cant give me my $500 back.  Really?  Even after admitting it was Sonos’s fault????

Id like to know if other customers had a similar experience. Sonos admitted they were wrong and shud have gave me my $500 back and retrained their customer support personnel to diagnose more thouroughly.  Now I am EXTREAMELY pist off and have wasted a LOT of time !!!

I use to talk highly about Sonos...NOT ANY MORE !!!!