I just wiped out months and months of a specialized play-list by listening to a useful idiot L1 technical support ding dong doing a hard-reset. Play-list is gone and this is the answer to Sonos self-inflicting the update to their app months ago where they brought everyone to their knees? This is so wrong and I’m so upset right now as it would appear that when one does a hard-reset, everything related to your saved Sonos play-list is gone! I’ve escalated to an L3/L4 to hopefully recover, but it sound like I’m screwed!! Thank you Sonos for not helping!!
