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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,884 Topics
  • 15,640 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1884 Topics
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MicheleM24Contributor II
posted in General feedback and conversation
Soundbar Arc EQ 3-band Bass-Mid-Treble

Dear Sonos team,when equalizing the Arc soundbar, it would be essential to add the midrange setting. Currently it is only possible to set the bass and treble... although i think the mids are managed by the DSP/Trueplay but are a fundamental setting. I believe it’s very important to leave the user the possibility of modifying them according to their preferences also to give greater balance to the type of sound they listen to. So basically, having three-band EQ would be really great!For the rest, i am very happy of the product and the audio quality is excellent!

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Corry P
4 months ago
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PatfishContributor I
posted in General feedback and conversation
controller

As i can read in this community, Sonos has a lot of work to do to bring back respect from customers. Unfortunately, they didn’t answer to anyone. This is a disaster. 

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P
4 months ago
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FoweyContributor I
posted in General feedback and conversation
75 minute wait to talk to someone

Hi Everyone . 75 minutes to try and speak to someone. These waiting times are awful just wanted some help………….

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Bumper
4 months ago
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josa241Contributor I
asked in General feedback and conversation
The new app is useless. Any third party app recommendations?

Are there any third party app recommendations? The new app is useless, the updates helped initially but the app is again useless on Tablet and phones. The desktop one seems fine but the app in mobile devices just errors out constantly, stalls, has a huge lag, just useless.

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4 months ago
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will_26Avid Contributor I
asked in General feedback and conversation
new app

Everything about Sonos is now Crap!!waiting time on support 2 hours I finally got to talk to someone and now they just ignore  you, do you still need help ?? Answer yes!! Well go * your self is the feeling I get to the help sonos sgoujd but back all the products from unhappy customers also give the option of going back to the old  app!! *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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jgatie
4 months ago
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nik9669aSenior Virtuoso
posted in General feedback and conversation
One good thing about the new app

For years, complaints and feature requests for the S2 app came in on a frequent - almost daily - basis on these forums. Now, I read nothing but praise for it in a lot of posts over the last few weeks. I know some folk are having issues with the latest app whilst others with, if seems, different network or protocol setups are saying everything is fine. But how quickly the S2 shortcomings seem to have been forgotten!  

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skullc
4 months ago
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dpassarellaContributor I
asked in General feedback and conversation
How to initiate a return because they do not connect to wifi

How can I return these speakers because they no longer connect to wifi?

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Ken_Griffiths
4 months ago
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DooieContributor I
asked in General feedback and conversation
app

I’m frustrated with the new app. Doesn’t load very quickly constantly kicks me out on volume adjustments. Slow to react. Basically it sucks.I use to brag and promote my Sonos system at home. Not anymore

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Ken_Griffiths
4 months ago
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Kumar
posted in General feedback and conversation
All is well in a 5 zone Sonos installation for NAS and streamed music

Before getting asked to leave at the instance of certain people here, I decided to step out a month ago. Looked up the site today and see that the firestorm continues to rage😀.To hold out some hope as to the integrity of the hardware therefore:My five zone Sonos system continues to be as rock steady and full featured as it has been since the time I ethernet wired all of it a couple of years ago. Prior to that, back to 2011 when I bought the units, it was just 99% reliable, not bad for a wireless system.This, for both streaming and NAS play.There is a precondition for this: Running S1 and SMB V 1 for the NAS link up. It was easy for me to accomplish this because I never left S1. And my SMB V 3 capable WD router can also do V 1. I do not believe I am unduly exposed to any risk via this link up.I mostly do not use even the S1 app because all my streamed music is via album art displaying Echo units wired to line in jacks on my Sonos kit. If I could dispense with album art and voice contro

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K
4 months ago
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JacTrending Lyricist I
posted in General feedback and conversation
Why????

I just upgraded to the may 7 update.  The interface is nice and parctical.  However I have a question.  Why is Sonos removing some functionality without telling their costumers.  Where I come from this is called dishonest practice.  Here are 2 that I discovered  and they really piss me off!in Spotify no longer able to add a song to my Spotify playlist.  Damn this was practical! no more search in my Music Library.  I would have expected a better search dedicated to my large music library, but now there is no search at all in my music library.  What the hell is the idea behind this.  I would certainly like to have someone from Sonos to explain the reason behind this.Recommendation to Sonos.  If you want to keep your loyal costumers just be honest with them! Is it not an easy this to do!  and it costs you 0$!  simply tell us what you have removed in terms of functionality. Oh well, I guess there is worst than that in life!!

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Ken_Griffiths
4 months ago
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HasaniContributor I
asked in General feedback and conversation
Can't edit a queue on iphone app.

With previous versions, I add a song (play next, add to end of queue, or delete).  With this new version I can’t do that. The new ‘replace queue’ options is not what I am looking for.  I use to be able to make changes see it in the queue, and even save that modified queue.  Am I missing something here? 

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J
4 months ago
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Matt DowdleContributor I
asked in General feedback and conversation
new app

I have had nothing but trouble with this new app. Half the time I can’t get sound out of my Roam speaker even though I am connected. Now I have Bluetooth turned off my phone and I can’t get the speaker to disconnect. I have the latest app update and it is still awful. I tried to switch back to the old app and it will not allow me to connect. This sucks for how much I have spent on these speakers. Can you please fix this app? The updates are not working. 

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4 months ago
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RoamingContributor I
posted in General feedback and conversation
i love my Sonos. Responders are underappreciated.

(And also under-appreciated)..Need to connect my iPhone as a second controller and having issues but I will sort it out. The comments from the last six months I read prompt this post. Long time Sonos user here from the day I walked into Apple and said ‘look I’m not audiophile but I want to walk into every room and listen to my podcasts or music in sync’ and the young man looked me and said ‘oh no we don’t make anything like that’ .  So I started building up my Sonos system and I still have the same one today - 12 years later - don’t laugh - it works great - 3 x play 1; play 3; boost (I don’t use as have lost the plug in cord) and One (gen 2 aka ‘The Mothership’). Over the years every time I need to know why I can’t:  Connect to a new network when I move (and I move a lot); Why it connects but then two days later gets booted off network; Why i can’t connect up a a second device to use as a controller; Who thought that awful brown colour in the first app was a good idea?; What is the

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4 months ago
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AWD-901Contributor I
posted in General feedback and conversation
New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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4 months ago
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speedyukContributor I
posted in General feedback and conversation
Request for sorting options for Apple Music Albums - by Artist / Date Added / Title

Hi, I just joined the Sonos world with purchase of a Sonos Port. This was triggered by the recent update supporting Lossless streaming from Apple Music - great job Sonos.So far I’m very pleased with the operation / functionality, no moaning from me about the App,  seems to work fine.I’m impressed that it maintains the bulk of the capabilities of the native Apple Music App.One thing I would like to request however is the ability to choose the sort order specifically for the Album list. At the moment it only sorts by Title, my preference when using the Apple App was to sort by Artist name, this would more logically group albums together by Artist. Usually when searching for something to play I’d choose by the Artist. Hopefully the API integration with Apple will allow you to implement this without too much trouble.Thanks for now. 

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4 months ago
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ByronsContributor I
asked in General feedback and conversation
new app = numerous negative issues

Numerous issues with new app on ipad1 access to home screen is often sluggish through to not  accessing service at all (ok on android)2 when music is playing. I either can’t switch it off or can’t change what’s playing to something else3 I can’t access any favourites other than what’s on the screen despite having more favourites than shown..this is not an issue on android  phone4 can’t seem to add tracks to playlists other than through Deezer app(my first choice  musician streaming service)5/all my previous to update playlists saved to Sonos completely vanished …v annoying6/ nothing to do with iPad but on Chromebook Sonos new app won’t load at all making it useless 7/I only have a play 3 at Mo but looking to update tv soon and would like a soundbar to complement it….dont think it will be a Sonos if the app doesn’t deliver v basic service of acces ,stop and play consistently.

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4 months ago
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ChadegleContributor I
posted in General feedback and conversation
Customer Services

Hi Sonos Users,Is anyone else having trouble getting through to customer service? I was on hold for 2 hours the other day before giving up! I've tried to ring everyone day for the last week & hold times are 50 to 105 mins. I have given up every time.I have a open case due to nothing working on new app. Such a shame as the sonos 1 app with bridge work perfectly! Now using a boost and some times I can't even turn the system on or off! So disappointing! 

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4 months ago
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ForrestChromatic Producer I
asked in General feedback and conversation
SONOS: Please provide iOS IPA for prior Sonos App release for download

Sonos:  to help with the current problems with your app, please publish the prior working release version of Sonos app (iOS) IPA for download.  You can put this up on your website, as it’s digitally signed by MacOS’s development system.This makes good business sense and will allow your customers to continue using their equipment while you fix the many problems Sonos introduced with this new version.THANK YOU.

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4 months ago
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ian smarthomeContributor II
asked in General feedback and conversation
sonos-useless!

Sonos-why arent you answering support calls and whay arent you pro-active to Sonos users complaints? I am a custom installer and losing clients left, right and centre.all you need to do is search ‘trustpilot sonos’ and youll have clarity.Just lost a V large account with a hotel chain die to the the problems so too late for me/you.

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4 months ago
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PeteG101Avid Contributor I
posted in General feedback and conversation
Does Anyone Else…

… think it’s a bit insulting to receive emails from Sonos, offering discounts/credit for new kit?I, for one, feel I am not inclined to give them any more money until they’ve restored all the missing features I used to enjoy and I have confidence they’re not going to make life so hard in the future.

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jgatie
4 months ago
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63johnwTrending Lyricist I
asked in General feedback and conversation
Wired System ?

Hi. I recently ungraded my WiFi to a Sky (UK) Ultrafast System. I was struggling to find my Sonos system on my new network. I tried connecting direct from my router to my Sonos Sub Mini and everything then appeared and is working fine with the new App, ran trueplay and that worked too. I am a little confused as I read you can’t set up a wired system by connecting to home theatre components such as Subs, etc. Was the information I read now outdated about connecting from router to sub ? Would you leave the system alone now as it’s working ok ? Or should I try to reset my system and add from new over WiFi ? Thanks for any input. 

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4 months ago
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Chris D.Contributor I
asked in General feedback and conversation
Remove devices from my online "system" that i no longer own

So, I have 2 devices showing on my “system” list of products on my online Sonos account that I no longer own or have access to.  My ex has them and I don’t want them showing in my account!  (bad breakup don’t ask).  I would really rather not see those products show up on my list.  How can I remove them?  Technical support did not seem to have an answer readily available.  Help, anyone? 

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C
4 months ago
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jasonpadrowiczContributor I
posted in General feedback and conversation
Time zone changed in 80.00.08 update

After updating to 80.00.08 (iOS) and updating the system to 16.2 I was able to create new alarms (the old ones were still missing). Alarm didn’t start at the set time and it looks like they are delayed by two hours. I think there is currently no way to change the system‘s default time, either. So I might set up all alarms two hours too early and hope that it’s not automatically changed

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4 months ago
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richiemiamiContributor I
posted in General feedback and conversation
Sonos is not what it used to be it's now becoming a huge embarrassment

I’ve been a sonos dealer since 2007, when they never did updates or if they did it was to add a feature or fix a known problem. I have installed thousands of sonos products. I installed 30 zone systems. Now I hate to even recomend sonos. Why? for the last three days I’ve run around fixing new hardware on S2. Some people are experiencing a loss of zone but I have had issues where the whole system has disappeared. Today I spend almost 2 hours on hold. The tech support representavive told me there was no problem but as soon as I send a system diagnostic he fixed the issue however I still needed to add 10 zones and multiple arcs and subwoofers back on the system. Why? his answer was he’s not allowed to say but he finnally did tell me he did do something to fix the problem. I bill 1500 for 8 hr day and no I can’t bill that to a customer that has been good to me through the years however I still have to pay my workers and I can’t do it for free. Even the maid at the house said it makes you l

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Stanley_4
4 months ago
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SheeshContributor I
posted in General feedback and conversation
how can i revert to an older version of the app?

The new app is horrible. Is there a way to revert to the previous version?

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4 months ago
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