General feedback and conversation

Today, February 5th 2025 you were told that you and upwards to 200 of your colleagues will be let go.  I know first-hand how such an announcement can affect your well-being, work ethic, future plans and family. Your acting CEO has given the reason for such a move as an effort to transform Sonos into a company that is flatter, smaller and with more focused teams. The hope is that having a simpler organization in place, cross-functional project teams will come together to improve the core experience and deliver new products. I must also assume the encompassing goal is to regain customer trust and strengthen the Sonos brand. As a loyal Sonos customer since 2015, I’m 100% in favor of seeing Sonos continue to flourish.However, the most important reason to write this is to say…Thanks to you and your colleagues as you depart the ranks of Sonos. Your contributions to the Sonos experience; in whatever shape or form, has afforded me tremendous satisfaction with my Sonos system. I know I express

Congratulations on all the progress made to resolve the issues associated with the new app. As you now can look forward, thought this might be a good time to offer a couple of suggestions for enhancing the system. 1.) Can you look at increasing the capacity of what can be housed in a Music Library, such as I Tunes? I don’t believe it has been increased from inception (?) and I would think customer libraries have grown over the years. 2.) The ability of the Amazon Music service to display all the library information remains incomplete. There is a work around, but it would be welcome if Amazon could partner with you to look at this and apply a more lasting fix now that the your app issues are mostly addressed and Amazon is out of its Holiday crush. Thanks for your consideration.

I have a Sonos Arc and Sub in my living room that’s primarily delegated to TV use, but occasionally I’ll AirPlay audio.  The AirPlay volume defaults to the last volume setting from the TV, which is too low, so I crank the volume.  Later when I return to TV the volume is way too loud for the TV and blasts the whole house without warning.It would be great if the Arc could remember separate volume setting for the HDMI input vs AirPlay and recall them when the relevant input is active.

More false promises from sonos, playlist editing was originally scheduled to be re-implemented back in November I believe and yet here we are in February and seemingly no closer to getting basic functionality in the app. Is there an update when this will actually happen?

As a loyal customer and shareholder of 15+ years who went through the whole S2 upgrade it’s highly disingenuous of Sonos to then basically make the upgrade codes irrelevant to discounted products.  A very frustrated customer!

I purchased a Reburb Sonos Arc back in November during black friday. Received the unit first week of December and immediately had issues with setting it up. Called tech support twice to go through the steps in resetting the unit but nothing worked. I was offered a replacement unit and was provided with a RO# on December 11. I still have not been able to get a shipping label from them. Called in at least 5 times to support and everytime I was advised that the case was escalated to another team and would hear back 24-48 hours later. It is January 6th and a return shipping label has still yet to be sent to me. Unbelievable. I’ve completely lost confidence in the brand and the service team at this point. I no longer want the unit and requested for a refund of my money and was told I need to speak to a customer rep instead. Waiting another 24-48 hours to hear back for my “escalated” case...

For those of you that now have speakers for doorstops. Here’s a link for the class action suit  https://sauderschelkopf.com/investigations/sonos-may-2024-app-update-debacle-class-action-lawsuit-investigation/?utm_source=chatgpt.com

If I didn’t own any Sonos product and was interested in possibly purchasing some … no way would I consider Sonos after reading about all the issues that are posted here.. it’s just continues. Absolutely astonishing the issues people have. 

After latest update I’ve lost a play 5 which will not reconnect after multiple factory resets etc. etc.  So I'm now using it as an outdoor door-stop, which actually works well due to its weight.Over the last 5 years I have never had the system fully working. Is it time that Sonos admitted that the whole thing was and is a complete failure? 

It’s been over a year and their crappy app still doesn’t work properly. Additionally, the Sonos Ace auto-off feature only works if you disconnect the Bluetooth device, which renders the feature pointless. Is it really auto-off if you have to manually turn off Bluetooth?I think I won’t be buying nor recommending any more Sonos products. At least not until they get their stuff together. 

this is ridiculous!I’m 63 years old and I’ve already spent way way way too much time trying to figure out how to play a song my wife wrote for me for my birthday. I spent all this money to play my music and again I’m spending way too much time trying to figure out how to f**** do it! The only way I’m finding is to use a DIFFERENT app or I can only listen to it on the Bluetooth side of my Move??? UNACCEPTABLE and yes, I’m pissed. Moderator Note: Modified in accordance with the Community Code of Conduct.

After many attempts to update the latest software mid January. I have noticed to difference to the operation of the new app. It seems more problematic now as I am unable to separate grouped speakers. When playing through Spotify it can take 5 - 10 minutes on a good day for music to start and skipping songs on a playlist is hit and miss ?I'm sure you have heard this before, "If its not broke don't fix it". Craig

Hello, As President Donald Trump threatens invading Canada - should I continue to build my Sonos System? Will there be increases in prices - should I support any American company? If we go to war Sonos will clearly drop their Canadian customers. What is SONOS going to do? What will Canadians do with their Sonos products?  

New IOS update 80.16.32- and still the queue needs work.  No Save option, no way to easily scroll down the queue, queue does not follow music progress ( basics ) and still no local library album art displayed in the queue.  It’s been way too long for this not to be fixed.

Don’t make the same mistake as me or at least be warned and know what to expect before you go through the Sonos Warranty Return process.BackgroundI confirmed via Sonos support that one of my Arcs was defective. I bought (from new), 2 Arcs, 2 Sub gen 3, 3 era 300’s and 4 Era 100s. I also own a Roam. I would say therefore I am a “good customer”.Sonos support confirmed via online chat that I should return my defective Arc and they would provide a replacement (this was after submitting diagnostics etc etc). They sent me shipping labels for UPS and I executed dispatch on the same day January 3rd 2025 by UPS. It all sounded so simple and efficient - just what you would expect from a “premium brand”. I even called my retailer and told them that I wouldn't bring it back to them after all as Sonos will take care of it. My wife and I were delighted with the apparent simplicity and convenience.This is where the simplicity ended and I made the mistake of not doing my research and trusting in “Sono

So I've finally had enough of the Sonos eco system. It's just not reliable enough and more often frustrating trying to get it to work than I actually spend listening to music on them. What have other people looked at? I've got 2 x Sonos one speakers in the bedroom,1 x Sonos one speaker in the kitchen,1 x Sonos connect in my living room connected to an amp and some floor standing speakers.1 x Sonos portable in my ensuite I'm thinking of forgoing the kitchen speaker as it doesn't get used often, buying a Cambridge audio network streamer for my living room and getting KEF LS speakers for my bedroom 

This new update works!! My system is now responsive to radio channel changes and volume settings. Fantastic to have it back. Happy days 😊

Is it true that Sonos doesn’t provide a way for a friend visiting to connect to Sonos via a simple Bluetooth and play their own music?  It’s about quick convenience. 

 Nothing works sonos is s*** created by w*****s so f*** off Moderator Note: Modified in accordance with the Community Code of Conduct.

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?  

Just thought i would share to the community how well a Sonos Roam provides a resting place and entertainment for a Robin

I continue to try to be patient, because, when they actually work, my speakers sound amazing. But good grief, Sonos! I feel like my kid could run this company better. On going issues:Despite the email advertising lossless streaming directly to my speakers, when I actually try to stream to my speakers … no sound. My Apple Music ap says it is playing, but no. Nothing. The only way to listen is by using the crappy Sonos ap. On the crappy Sonos Ap, there are four basic flaws that simply mystify me: How hard it is to search. Besides the odd placement of the search bar on the landing page, after you do select a song, why the hell isn’t there a search icon on the new page! Why do you make us back out to the landing page to search?  When we tap on the “three dot circle”, why the hell isn’t there options to go to the artist and the album RIGHT THERE. It is so damn hard to get to an album. Why oh why, in this day and age of technology, can’t we just tap on the image of the album and GO TO THE

This is how companies die. As they are trying to right the ship, they cut back on “unnecessary expenses” -- like good customer service.  Which -- we’ve all seen this movie before, right? Angers the customers further, and sinks the ship even faster.   Today, I called Sonos support on the phone. The automated system told me it’d be a 10 minute wait.I hung up after 30 minutes. The ENTIRE TIME I was on hold, there was awful hold music.  The same “song” for the entire half hour, constantly interrupted by a computer telling me to go online or use the app to fix my problems.At no time was my estimated wait time updated.At no time was I given the opportunity to hang up, saving my spot in the queue, for a call back.  Which is an extremely common technology at this point.  Hung up, having wasted 30 minutes of time, and am no closer to fixing my issue. 

I’m incredibly disappointed and frustrated with how Sonos has completely ruined what used to be a great product experience. Despite the constant reassurances that things would improve, it’s just not working. I recently spent another $3,000 on Sonos speakers, and I deeply regret it. The app is constantly crashing, forcing me to update back and forth, and even then, nothing works properly. When I travel between my homes, the system simply doesn’t function as expected, which is incredibly frustrating. I wanted to relax, and now, instead of music playing seamlessly, my phone shows it’s playing on the Move, but the sound is coming from my iPad. This is beyond unacceptable. The CEO of Sonos should resign immediately, and honestly, Apple should buy the company and fix it. Sonos used to be an amazing product, but now, despite all the promises, the software is trash, and nothing works. Starting with the decision to make things not backwards compatible, it has been a disaster ever since. Please

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