Odd, I listened to six or seven hours of music today, after the update, without any dropouts at all. I wonder what is different about our systems? Clearly, it doesn’t appear to be the update, so there must be something else going wrong. What is the source of the music that is being interrupted?
Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
No challenges here, the 2 updates went fine (App and speaker) and everything works perfectly.
I almost never use the SONOS App, when I listen to music it's over AirPlay directly from my music App. Then I can also use the buttons on the side of the phone for volume ;)
You could start with what you usually do, turn off all your Sonos speakers, restart your router and when it's online again, start your speakers..
App works fine so far. Have 2x300s, ultra and sub4
Update:
As I’m in software development myself, I figured I should do what I’d ask of a user, try to narrow down the problem.
I nearly exclusively use Spotify via the Sonos app and started with trying another service, Sonos Radio.
No issues. Then I tried Prime/Amazon, no issues. Then a random radio station. No issues. Then I went back to the Spotify service within Sonos and played the same playlist that I had earlier that night. Boom. Same issue, within 60 seconds.
Next troubleshooting was playing to Sonos speakers via Spotify directly (which I previously did not know you could do) and listened to the same playlist, no issues.
Therefore my conclusion is that it’s the connection between Sonos and Spotify that is getting interrupted somehow. I don’t know how to monitor for that, but I’d be curious to know if there are others who are experiencing the same thing.
thanks,
Jimmy
You probably can’t monitor it, possibly Sonos can.
If you wait for the issue, submit a diagnostic and then call Support to have it looked at they can see much information hidden from us users.
@Jimmynotyres
Also no problems here using Spotify directly via Sonos app.
Maybe it’s a local and hopefully temporary problem depending on the used servers to get the Spotify stream via Sonos api.
Just a suspicion…
Did you try rebooting your speakers? Saw on Reddit this alleviated some issues he/she was having.
This person unplugged every speaker, then rebooted his wifi network. Once network was back up and running he than powered up all his Sonos speakers.
I will try that. By rebooting I’m assuming you mean unplug and replug? There is no power off button.
Yes, unplug all Sonos, once all are unplugged then replug. Give the last unit about 20 seconds before you replug it to fully power down and get a clean boot.
I’d reboot both router and the Controller device too.
Same here: system not found, no services detected, … each day problems with the 80.16.32 update.
