Hi @Toby123,
I’m sorry to hear that you’re having issues after updating.
So I and the community can assist you, would you be able to provide more information on what exactly is going wrong? If you’re having trouble playing from or connecting to your NAS drive on Sonos, then the app should give an error message.
Without more information, I can’t provide any troubleshooting steps besides the basic ‘reboot everything’. You could also reach out to our support team for troubleshooting, as they have the necessary tools available to look into your system and get your NAS working again.
After the last update ( which sonos forced me into ) as I have no updates checked. I have a stupid situation that my folders from NAS if played will have on average 100 or so tracks. If I look at the queue it shows in excess of 64k tracks. There is no way then to play any other folders or tracks the whole thing locks up. Restarting my phone has no effect I have to shut everything down. My system worked before the update. Absolutely useless I have many sonos units I feel very cheated by the absolute control a company has over products I own...........
Hi @Toby123,
This is something we are aware of and our team is working towards fixing it. I’ve tagged this thread as having this specific issue so if I hear anything I’ll let you know, but I’d recommend reaching out to support to create a case under your profile with this issue flagged against it. This will help with support reaching out once the issue is resolved.
In the meantime, there is a workaround for this. Instead of hitting the play button when opening a folder/playlist, instead use the three dots and select ‘Add to End of Queue’. This should prevent the queue from duplicating and filling up.
I hope this helps.
I have immediately looked at this welcome workaround. If I go to music library and select the music folder, the three dots you describe only give me a menu ' pin collection to home' nothing about 'add to end of queue '. Further if I select an individual track three dots I get the choices 'save to sonos favourites ' or 'play now'.How can this be so different?
But I do thank you for your inputs so far.
So there has been another update. But still does not address my known issue. I have thousands of pounds of sonos crap.
Should be able to start a class action and get a refund.
