Hello @DON79, welcome to the Sonos Community!
I am sorry to hear you are experiencing audio interruptions while using your Sonos system.
Since there is not much information from the context you shared, please have a look on our Support Article Music service audio stops or skips, which includes various troubleshooting steps.
The most important step would be to refresh the network connections by rebooting all network devices involved. Start with your Router → Sonos → Controller (smartphone/tablet).
If you are still experiencing audio interruptions after trying the troubleshooting steps above, please Submit Diagnostics within 10 minutes of the audio cutting out and then reach out to our Support Team.
They have tools at their disposal to provide you with advice and information specific to your system and what it reports.
Please let me know if I misunderstood your issue and I hope this helps.
UPCUT MEANS THAT YOUR CRACK STAFF IS STARTING THE NEXT SONG AS MUCH AS THIRTY SECONDS BEFORE THE LAST SONG ENDS.
FIX IT!!!!!!!!!
DC
What did Sonos Support say, after you submitted that diagnostic, and called in?
UPCUT MEANS THAT YOUR CRACK STAFF IS STARTING THE NEXT SONG AS MUCH AS THIRTY SECONDS BEFORE THE LAST SONG ENDS.
FIX IT!!!!!!!!!
DC
Do you actually think the Sonos Radio content is being queued up in real time by Sonos staff?
NO, BUT THE ARW MOT MONITORING IT EITHER
NO, BUT THE ARW MOT MONITORING IT EITHER
Well, then forgive me that I thought “YOUR CRACK STAFF IS STARTING THE NEXT SONG AS MUCH AS THIRTY SECONDS BEFORE THE LAST SONG ENDS” meant that you thought Sonos staff was actually starting a song as much as 30 seconds before the next song ends.
The song list their timing. Someone can’t read or figure out how to add in minutes and seconds, a skill I learned working in broadcast.
It might be a local issue to your system, since there hasn’t been a single other post about the ‘issue’. One of the reasons I was asking about your diagnostic submission, and the call to Sonos support.
As a side note, I’m delighted you’ve been able to turn off your caps lock.
The reason I don’t think it is me is that the problem is EXACTLYt the same when listening on ALEXIA, a system independent of SONOS systems. It is on both
This also happens on you Amazon (Alexa??) speakers? So this isn’t a Sonos issue then? What music service are you using?
Alexa, play Classic Folk on Sirius XM is the command. After that it is magic. Also the up cutting DOES NOT OCCUERE on The Bridge or classic Vyni; oe Symphony Hall or….
Is Classic Folk available at a lower bitrate? That might be worth a try. A few years ago I was getting similar issues with Radio Paradise, and temporarily selecting their lower-resolution stream solved it (the problem seemed to go away after a few months and I reverted to the higher bitrate stream).
I’m not sure which “Classic Folk” you’re referring to, but if it’s the one run by Folk Alley, the URLs for the lower bitrate stream are here:
https://folkalley.com/streams/
Folk Aley works fine. I do not see how bitrate would affect timing of songs, quality maybe. Have you bothered to listen?
No - why would me listening to it make any difference? I hate folk music, but that is purely subjective and doesn’t matter.
I’m just recounting what I experienced on Sonos with another channel, and suggesting it as a possibility.
How can you diagnose a n audio problem without listening for it? You are either ignorant, untrained in tech issues, or lazy. I reported a problem. Do your job. Fix it
You seem to be getting confused.
My job has nothing to do with Sonos. It’s not my job to fix anything here.
This is a Community forum where users (like me) see if they can suggest solutions to other users (like you) who are having problems.
Show a little initiative and redport a problem to your technical staff if you want do more than collect a check. Be useful to your company!
Show a little initiative and redport a problem to your technical staff if you want do more than collect a check. Be useful to your company!
Nobody posting in this thread in the last day works for Sonos. This is a user’s forum, you will have far better luck contacting Sonos Support directly (and good luck there if you display the same rude and boorish behavior).
