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Tib_
Contributor I
February 16, 2025
Answered

why is new device are soo expensive while the app is still s*****?

I can understand it can be difficult to fix bugs but this is a while that my wife can’t use the app on her smartphone, that randomly i can t Connect to  the streaming account, that one of the device is no more playing song and without any explanation, is getting back to work. 
when i see the struggle i havé in my House With sonos i don t really underground how you can Hope to sell good audio device but unusable at this price. 
maybe you stil think, users are milky cows…

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    February 17, 2025

    Hi ​@Tib_, welcome to the Sonos Community!

    I’m sorry to hear that you’re having issues with your Sonos system. What your describing sounds indicative of wireless interference, so I’d recommend following the steps listed in our support article for reducing wireless interference.

    If that article doesn’t help, or you’ve tried this already, then I’d suggest contacting our support team for further support. They have the necessary tools available to help troubleshoot and resolve this issue with you.

    I hope this helps!

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    1 reply

    Jamie A
    Jamie AAnswer
    Sonos Staff
    February 17, 2025

    Hi ​@Tib_, welcome to the Sonos Community!

    I’m sorry to hear that you’re having issues with your Sonos system. What your describing sounds indicative of wireless interference, so I’d recommend following the steps listed in our support article for reducing wireless interference.

    If that article doesn’t help, or you’ve tried this already, then I’d suggest contacting our support team for further support. They have the necessary tools available to help troubleshoot and resolve this issue with you.

    I hope this helps!

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