Fix & Optimize

I have a surround sound system.  Every day, although music still plays the system disappears form the app and I go through the network update routine.  This is getting so regular that it is more than a nuisance.  Does anyone know how to fix this?  Thanks.

I have an issue with Sonos skipping ONLY when playing songs from my digital music library.I am at my wits end and ready to scrap Sonos after a year of frustration and troubleshooting.Until last fall, my home library (80 GB of mp3s) played just fine. Suddenly (sometime between October and November 2024), songs would play about 1/3 to 1/2 of the way through and then skip to the next, sometimes it would play just a few seconds. Sometimes it just stops playing altogether. It will be fine for a few songs and then all of a sudden start skipping. It seems to get worse, skipping sooner and more often (until I get annoyed and turn it off). It ONLY affects playing songs from my iTunes music library. There have been no other issues with any other service, including Sonos Radio, Amazon, Spotify; they all play just fine.My system includes 2 x Play:5, 2 x Play:3, Play:1, Sonos Move. I removed the Sonos Bridge during troubleshooting.I have Sonos S1 Controller installed in Win 11 Home (i7-8700 CPU@ 3.

After the last update, my Sub G3 that I use with my ARC now sounds weaker and I have to increase the volume of the sub from the application when before I didn't even have to do it. The worst part is that if I turn off the Sub G3, the ARC sounds with more bass than the Sub itself.

I am heavily invested in Sonos, but I’ve just about had enough with it. I have probably spent in total several weeks of my life trying to fix random issues with it.The latest issue I have, I bought an Arc Ultra and 2 Era 300s to go in my lounge to replace an existing arc and 2 One SLs. They would not connect, lots of issues, hours on the phone to support (which by the way I’m STILL waiting to hear back from with a solution!). After a bit of Copilot help, I think i fixed the issue, which was to enable IGMP on my Draytek Vigour router. I thought I might have finally resolved the issue. However, this in turn has caused another issue, which is to stop a pair of Fives (and a Sub) set up in a stereo pair from working.One of the Fives connects and plays, but the other constantly shows as an issue annd no longer connected along with the Sub. If i play music on the one which is connected, the other one will randomly play along with the sub, then cut out, then play, then cut out. Then the whole

Lost all connection on most Sonos 1 products play 1 , connect : amp , sub, boostNo changes to my network .now I am messages Incompatible equipment have always still been able to use my “legacy “ equipment … it would cost me a small fortune to replace 7 products to S2!any ideas on what to do ?  Or what changed with S1 products . thanks in advance 

Pandora always skips. I have a pandora app on my iphone and it plays perfectly there, but on sonos it plays 2-3 songs, gives an error and stops. Is anything wrong with sonos?

2 questions. Can I get rid of/delete TV from your sources and delete Your services completely? also, will the thumbnails ever work properly? Or how do I get them to work properly? 

Hello,I am unable for some time to launch a radio from a title from Spotify from the Sonos app. The app says “the connection to Spotify have been lost”. The connection to Spotify is active (everything else related to Spotify works) I’ve tried to reauthorise the account - changes nothing I have this issue with any titleThank you for your help

Music cuts out on the playbar only, not on any other Sonos product. *Can’t edit my spelling on topic heading* 😩

Sub mini is connected but no sub sound connected to Sonos Beam gen 2

I was listening this morning when the speakers made a pop/crackle sound and audio stopped. Receiver still plays with other inputs or apple air play. So it’s the port unit. I need suggestions on trouble shooting the port device. 

I am unable to add shared folder on my Brennan B3 from my sonos app.  The pathway doesnt work even though I follow all steps. Can anyone help?

I had long ago set up two Sonos households with the same email, and they have the same account number. (They are located on different physical networks). This used to be allowed, but causes problems these days (eg Alexa).Today, it is causing me problems, as I moved my Roam and Move to one of these households (from another household) and now they refuse to Register (due to the upnpovertls quarantine problem). Additionally, the Privacy & Security settings show wrong, and do not let me change Authorization, UPNP and Guest options.I tried changing the email address from my phone, thinking this might “split” my account, but it has made zero difference to the app, and the devices still refuse to register.Can anyone here help me? I’m not confident that regular support will even understand if I call in, this is hardly a mainline scenario. I need a “fresh” Sonos account created and associated with my existing devices/household on a fresh email. I do not want to factory reset them all and st

Hi All, Last week I received a Refurbished Sub Mini from Sonos (ordered directly from Sonos). This was added to my current Sonos Beam 2 + 2x Sonos Era 100s setup.Within minutes of getting it all configured, I noticed a deep popping noise coming from the Sub. This occurs randomly (I have got a couple of videos), but I’d say on average once every 5 minutes. It doesn’t seem to correlate to any particular music or sound and occurs via TV connection, AirPlay and even when the Sub is not playing any sound (but still connected and on). I have done all the usual troubleshooting attempts, such as;Changing Network ChannelDisabling 5GHZ on the router (using only 2.4GHZ)Hard wired the Sonos Beam 2 via ethernet to ensure the Beam and Sub are connected via SonosNet (WM0)Turned off multiple times via plugRemoved from Sonos app and reinstalledChanged Sub placementReset all EQ setting etc Despite trying all of the above, the annoying popping noise continues.Before I return the Sub Mini, are there any f

I picked up a Play:1 at Goodwill for the low price of $20 (kind of a steal noting how much they go for online), but if the speaker is above 45% volume on most songs, it loses bass and goes completely flat. I'm guessing that the speaker is worn out from age, so what's some recommended speakers to take it's place, or repair options?

Hi all,Sorry if this topic has been covered already but I’m getting so many conflicting instructions and advice and nothing has worked or been clear. I recently bought a Samsung S90F and wanted to connect it up to my existing Sonos Playbar via Optical cable - sound comes through on all devices but I can’t change the volume or mute. I’ve tried setting the Sonos up on the TV as a Home Theatre and assigning it as the output, with the TV sound also as Optical - still no success. I’ve gone through the Sonos App to add my remote control using their instructions but it never recognises the remote (its that one that uses solar to charge). I’ve read multiple conflicting articles on the remote being RF and Bluetooth to it being IR and RF and with the Playbar being IR only, perhaps this could be the issue.  I appreciate any suggestions on whether this connection is possible and if so, how? Am I doing something wrong, missing a step or need an addition “thing” to make it work. Thanks in advance 

How can I connect Spotify to my Sonos speaker? Moderator Edit: Corrected Sonus to Sonos

Airfoil on my Mac still connects to my Move 2, but the latter does not play any sound. Is this a known issue? (Firmware?) Can I do anything about it? Other sources get played normally.

I have an issue with my Move 2 when listening to audio from my Apple TV 4K. The issue is a loud pop or click sound that occurs randomly and inconsistently. I was originally told by Sonos technical support to restart my Move 2 which helps for awhile. This issue is getting worse requiring more Move 2 restarts. I was later told by Sonos Technical support that playing audio from Apple TV is not supported on Move 2. Is this indeed the case?

Windows app can’t access Spotify or Amazon music - problem connecting. Any attempt to manage music services gives an error saying there is no internet connection  and then the app just hangs. It has to be killed with windows task manager.FYI Mobile Sonos app on the same system works fine and both music services are ok from there - only the desktop app is failing.

Hi all - I have a current 5.1 set up in the family room (sorta)Denon 5.2 Ch Receiver PSB bookshelf speakers x2 In ceiling speakers x2 No sub (need to drill through cabinetry) No centre channel speaker In my equipment cabinet I have a Sonos AMP which is currently being used to power my outdoor deck speakers I also have 9 other Sonos powered zones through my house via AMP or Connect:AMPSo, I really need to add a centre channel and sub to this set up.  Sound is “ok” but without centre channel, the dialogue is missing something.Am I able to integrate the sound bar and sub into this set up easily?  Thanks 

Changed WiFi router and although it converses with Alexa and BBC Sounds, the request never gets passed through to the server.

I have posted before that I have a Gen 1 Play 5 on S1 and an Arc on S2. Each used a separate account and network. Once I have done resets, S1 will play for a few days  it then the "Sonos fond Connect" message comes up and my Play 5 does not get to play music. This is so frustrating and should be fixed by a line of code. If S1 is connected to Play 5 Hen1, then do not try to  connect to S2. Surely someone at Sonos can  ome up with a solution to this recurring problem. Yes, I know they would prefer me to buy something new, but based on this fiasco, it wouldn't be Sonos. The Play 5 is a great speaker. The support is rubbish.

Sorry of if I am going over something previously asked but can’t find the answer I am looking for.i am looking to link up a turntable to my Sonos Arc Ultra.ideally a Pro-Ject Debut, T1 or T2 I am a general listener not looking for perfection but I have read several reviews saying the port is unstable, disconnects and the sound is really flat?I also read a lot about a bad delay?  should I buy a turntable with inbuilt phono ?Should I buy Sonos AMP or Port ? 

As my new SONOS Port won't play M4a or 24bit wav files I(I want play my Chesky hires music files), what alternatives do I have? Other brands?I’ve tried converting them to 16bit wav files, but still won’t play on SONOS. Audacity won’t open them, but $500 laptop plays them fine with Foobar natively! Tried converting them to WAV16bit in Foobar, but they still won’t play. Only way I can get then to play is converting to mp3.