Skip to main content
Jamscones
Nov 6, 2025 5:31 PM UTC
Answered

Windows app - cannot connect to Spotify or Amazon music.

Windows app can’t access Spotify or Amazon music - problem connecting. Any attempt to manage music services gives an error saying there is no internet connection  and then the app just hangs. It has to be killed with windows task manager.

FYI Mobile Sonos app on the same system works fine and both music services are ok from there - only the desktop app is failing.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
Nov 6, 2025 7:35 PM UTC

That suggests, at least the possibility, of some sort of VPN, virus protection, or other port blocking software on the PC itself, and not affecting the speakers or other devices. Given the Windows application hasn’t been worked on for ages, in favor of the web app, and the mobile controllers, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
View in thread

1 reply

Airgetlam
AirgetlamAnswer
Nov 6, 2025 7:35 PM UTC

That suggests, at least the possibility, of some sort of VPN, virus protection, or other port blocking software on the PC itself, and not affecting the speakers or other devices. Given the Windows application hasn’t been worked on for ages, in favor of the web app, and the mobile controllers, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate
Bruce
Terms & ConditionsAccessibility statement