Port unit made "pop" sound and stopped working. Receiver still plays through other inputs. What do you suggest??

Forum|Forum|10 months ago
November 8, 2025
2 replies
65 views

I was listening this morning when the speakers made a pop/crackle sound and audio stopped. Receiver still plays with other inputs or apple air play. So it’s the port unit. I need suggestions on trouble shooting the port device.

Sonos Port

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Best answer by buzz

“Pop” usually indicates a hardware failure. You could try rebooting the unit. If that doesn’t help your next step should be contacting SONOS phone support. Don’t Factory Reset without further consult.

Stanley_4

Grand Maestro

Best advice: Don't.

Before messing about and voiding any warranty or good-will discount CALL Sonos support.

buzzAnswer

“Pop” usually indicates a hardware failure. You could try rebooting the unit. If that doesn’t help your next step should be contacting SONOS phone support. Don’t Factory Reset without further consult.

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