Fix & Optimize

Odd issue. Having terrible problems with Trueplay in my Cabin (will feature in a future thread) so reset the Two play 5s and Sub. Added them as Cabin, but for some reason the room name keeps changing to Dining room.  Very strange. Change them to Cabin and a few days later they change back.  Diagnostic 1191341600Anyone else experienced this.

Has anyone else noticed their loudness toggle while using the Arc not working since the 14.18 update that fixed the trueplay and sub issues after the 14.12 update ? Mine hasn't worked since and I've been hoping updates after would fix it but none have, I've contacted support today but he said all he can do is pass it on for further investigation. 

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

I am trying to set up Trueplay and it is saying it cannot perform the test because of other sound interference but there is no other sound in the room. I have turned everything off!  Any ideas please?

Set Up.Two Play 5’s Gen 2 and Sub Gen 2 in my garden room (aka Cabin), which is 3m x 3m.  Speakers at the front corners, sofa at the back with little in the way to affect sound.If I perform a Trueplay tune up the Right hand channel loses all its treble and goes quiet.  The Left hand channel is fine.  Turn off Trueplay and both channels are fine but the bass is booming and the sub almost unusable, which is why Trueplay was so good before and the room sounded excellent.  The set up use to sound great until the 14.18 update. What have I tried…Factory reset all three devices Swapped over the Left and Right speakers Retuned with a different device Stood on one leg Faced with back to speakers (in case I had a blocked ear!!)Nothing works, it still sounds terrible with Trueplay on and the Right channel is all muffled.I was about to send one speaker for repair as it was as if the tweeters had failed.  But factory reset and swapping them over in the room had the same effect after Trueplay… the r

I have recently purchased a sub gen 3 - sounds very good ! The only issue I have is when there is a news broadcast ! The voices have like a background wind  wooshing sound (sorry the best way I can describe it !) Has anyone experienced similar issues - or know how to rectify it ?

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

Do you happen to remember Amiga computers? I grew up with one and that way got introduced into the world of multimedia, even before that word existed.There actually still is a small but vital community around that system und there are even modern variants of the original AmigaOS 3, called AmigaOS 4 and MorphOS, both running on PPC hardware.Out of passion for AmigaOS and its successors, I wrote a Sonos Controller for these OSes. It even works with AmigaOS 3.x running on 68k processors, but a fast one is highly recommended (040, 060 or with a vampire accelerator).The feature set is not 100% complete (yet), but the most vital functions are all there.Best of all: it’s totally free. Donations are welcome but absolutely voluntary.Download links can be found here: https://mrupp.ch/Enjoy!Michael

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

On my iphone app for Sonos2, I no longer see options for Pandora stations, only see Amazon, Sonos Radio and SiriusXM.  On the Sonos2 desktop version, all my Pandora stations show up. This problem is just in last few days. On the search tab, I could put in artist name and then scroll to stations and would get options for Pandora but that has now disappeared. HELP!

Hello. I have two wired speakers which normally plus into the back of an amp.  can get a receiver that receives wireless data from Sonia amp? I already have 4 wired ceiling speakers, arc and move wirelessly connected to amp. if so any recommendations? thanks

Hello,I had one medium and one high not working.Bass/lower and another high and medium ok.No visual culprit on the board.All power bus ok.My fix was to replace electrolytic capacitors ahead of the connector.In case it may help…  

Hey all! I thought I’d share my insight into the Alexa/VA volume issue on Beam – at least for me.  Today I noticed the volume on Alexa was disproportionately LOW to the volume output for TV/Music sources. It was so low it was unusable without setting the TV audio so loud it was blasting out. Since last week, I’ve been using the included HDMI → optical adapter from Sonos which I plug into a 2013 Samsung TV. It’s the only way I can get 5.1 in the form of DTS. As using optical removes my volume controls and flashes up an annoying prompt on the TV to control the device directly, I’ve gone into the Samsung TV settings to activate Samsung’s IR blaster (which I haven’t actually got), so that the TV ‘thinks’ to output volume commands received to the IR cable output –– and then I’ve gotten the Beam to learn the TV remote control IR to control the volume –– less than ideal. I thought the issue might be related to the Alexa Assistant volume being directly linked to the Sonos output volume – 10% o

In my living room, I have two TVs mounted next to each other (because football). And I have a Sonos Arc as my soundbar. One TV has an HDMI 2.1 eArc port that supports Sony Atmos, the other TV is older and only has an optical sound output. And then my Arc, of course, just has one input for sound.I often have a football game playing on each TV, and would like to switch between which TV is outputting sound with just the push of a button a remote.Is there a way I can accomplish this setup with my current TVs and my Arc soundbar with it's single HDMI input? Or even if I had 2 TVs that have an audio port that is 2.1 HDMI, is it possible to make that work (I'm not sure that there are HDMI switch boxes that support eArc tech)?

I just purchased a new ARC with subwoofer.   I have completed the Truesound set up.   The ARC sound is very flat, tinny and with no bass.   Even adjusting the EQ settings the sound is bad, does not matter what the source, watching TV, Netflix etc or steaming music

I would like to get a smart display screen and torn between the Amazon Echo Show 8 (2nd gen) and the Google Nest Hub. I realise neither will integrate fully with my Sonos system (2 x Sonos One and a Play:5) and play music on all devices, but is there anything that might tip the balance either way please? Cheers lots!

I connected Sonos Beam + Sub + 2 One SL to my TV Samsung UE65NU7090UXZT and the whole system works pretty well with most apps installed on my TV (Netflix, Prime Video, Youtube, ecc).I am facing a problem with the Italian TV app: Raiplay, ver. 2.9.0 (29). Watching films, no problems with advertising, but when the movie starts any voice and sound disappears. Willing to watch a certain film, I had to disconnect the Beam, usually connected on HDMI/ARC port. In this case, no problems with soundtracks.By the way, I integrated Sub and One SL just a few weeks ago. Before that no problems with Raiplay.I asked support also to Samsung; they took remote control and master reset TV; afterward I reinstalled all apps, with no difference with respect to before. The problem is still there.

Just purchased the Arc/Sub3/2xOne set up and just found out that this Sonos system cannot connect to a wifi router that uses LTE (4G) as its internet source. It makes no sense to me as the speeds are comparable to boardband, it has enough speed for 3 people to use say Netflix, youtube and scroll social media at the same time.  In near future I will update the Router to a 5G one which will have speeds of up to 100mps+. But even as it stands the Sonos system would configure with a 5G router. And unfortunately where we live does not have the option for the traditional fiber/Ultra broadband etc. It is a shame as I was really looking forward to having this Sonos set up. Before I return it, I would like to know if Sonos are intending to do any updates that would allow users with a LTE router register and use their products?

I’m contemplating buying an ARC sound bar, my TV doesn’t have a HDMI ACR input.  I would use the included adapter, but how do I get the signal from the directv box to the TV?

Do most users play music back through a laptop or an iphone, given the choice?

For the love of the sweet BABY JESUS, will you please fix the audio sync issues with Sonos products.  It is a known issue on every community board in the universe.  I spent $1500 for a Sonos Arc, 2 One SL’s and a Sub mini.  They are grouped together.  They are plugged into an ARC port on my VERY GOOD Sony Bravia XBR 55’ television and I use an Apple TV 4K (2022 Newest version).  That’s it!  One TV, One Apple TV and your speakers plugged into a great TV and the audio sync (video is faster than the audio) exists in varying degrees on every Apple TV app: Youtube TV, Netflix, HBO Max, Hulu, Disney Plus.  All of them have audio sync issues.  By the way, the TV audio sync adjuster in the Sonos App does ABSOLUTELY NOTHING.  It doesn’t change the sound sync at all.  It doesn’t work.If you’re not going to fix the problem, SAY SO!  That way, I can just return the entire system and try something else..Bose maybe?

My connect:amp 1 gen cannot play loud from my Bower & Wilkins speakers. Neither inputs from my LG TV nor Spotify can play loud when to volume control is at its max in the app. The app is set at level10 but the through put is still not high volume at it’s max. Anyone?

Like many people my age (74), I have age related hearing decline mostly in high frequencies. I have Sonos one speakers, usually driven by an iPhone or iPad. I find that neither the Apple equalizer or the Sonos equalizer together make speech interpretable. Any suggestions?  Music is fine, but listening to speech on movies or TV is not.There is a large market out there of people in my situation. Are there any Sonos speaker said have more intense high frequencies?  So far, the cheap speakers in my television seem to work the best but I can only get the high frequencies so high. I've used PSAP (hearing aids you dispense yourself) and they all have adequate high frequencies. So I know it's physically possible. I hate to put on a hearing aid just to watch TV since I'm the only one watching. Any suggestions?

Several folks have noticed that their Samba server stopped serving files to their Sonos v1 Music Library after upgrading to Ubuntu 22.04. After a whole lot of tinkering I found a fix:add “unix extensions = no” to the global section in the smb.conf file. That’s needed in addition to enabling SMB or NTLM v1 protocol, something that’s been necessary for a couple of years now.I have a couple of links with more info and will post them as a reply.

Hi All, I use Play:1 for few years and Beam (gen2) for about year. Both are on same network connected via RJ45 with disabled wifi. Play:1 has internet access as I am using it for internet radio. For beam I have limited internet connection in router and enabled it only on occasion when there was update pending. Beam is only used for TV so internet access is not needed.So far all was working with no problems.After recent update I have noticed that Beam is showing as not connected in app. Usual router/ speaker reboot didn't solve it out.I have noticed that if I give internet access to Beam it will show in app again. So far internet access was required for online services and updates but I still was able to see speaker in app, change options, play music from local NAS. How is working now it means if we loose internet for any reason we not be able to play local music, change volume/settings, so system become useless. Why do i need internet to switch on night mode for example? Chat with Sono