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skyak
Contributor I
Dec 21, 2022 12:56 PM UTC

S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2

Thank you.

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18 replies

UKMedia
UKMedia
Dec 21, 2022 1:19 PM UTC

Code 1101 is normally a connection error.  You don’t mention which Sonos products you have installed, can you let us know?  Is it possible to temporarily connect one of your devices to your router via an Ethernet cable and retry the update?

The other cause could be duplicate IP Addresses within your home network, if you’ve rebooted your router.  Please see my post here.

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    skyakAuthor
    Contributor I
    Dec 21, 2022 1:33 PM UTC

    Code 1101 is normally a connection error.  You don’t mention which Sonos products you have installed, can you let us know?  Is it possible to temporarily connect one of your devices to your router via an Ethernet cable and retry the update?

    The other cause could be duplicate IP Addresses within your home network, if you’ve rebooted your router.  Please see my post here.

     

    I have connect, playbar, sub, 2 old play5s, 2 play 3s, 2 play1s

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    skyakAuthor
    Contributor I
    Dec 21, 2022 1:42 PM UTC

    What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

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    UKMedia
    UKMedia
    Dec 21, 2022 1:57 PM UTC

    What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

    So you followed: 

    Downgrade a Sonos product from S2 to S1 | Sonos

    Removed the S2 App

    Installed the S1 App?

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    Remember: Sometimes Red Wine helps :)
      skyakAuthor
      Contributor I
      Dec 21, 2022 2:07 PM UTC

      What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

      So you followed: 

      Downgrade a Sonos product from S2 to S1 | Sonos

      Removed the S2 App

      Installed the S1 App?

      Yes.

      Translate
      UKMedia
      UKMedia
      Dec 21, 2022 2:13 PM UTC

      A bit of a long shot but can you power down all your Sonos devices for about 1 min and retry.

       

      Edit: Mixed metaphor! 🤣

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      Remember: Sometimes Red Wine helps :)
        UKMedia
        UKMedia
        Dec 21, 2022 2:15 PM UTC

        Otherwise, you may want to check my post: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

        It was in my first post but not sure if you tried the steps?

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        Remember: Sometimes Red Wine helps :)
          skyakAuthor
          Contributor I
          Dec 21, 2022 2:16 PM UTC

          A bit of a long straw but can you power down all your Sonos devices for about 1 min and retry.

          ok trying.

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          skyakAuthor
          Contributor I
          Dec 21, 2022 2:18 PM UTC

          Otherwise, you may want to check my post: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

          It was in my first post but nor sure if you tried the steps?

           

          I find it weird that the S2 app had no problem updating but the S1 app will not. I am suspicious this could be an app update issue?

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          UKMedia
          UKMedia
          Dec 21, 2022 2:19 PM UTC

          Otherwise, you may want to check my post: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

          It was in my first post but nor sure if you tried the steps?

           

          I find it weird that the S2 app had no problem updating but the S1 app will not. I am suspicious this could be an app update issue?

          It could be, I’ve never downgraded a product to S1 myself!

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          Remember: Sometimes Red Wine helps :)
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