Contributor I

S1 Will Not Update

Forum|Forum|3 years ago
December 21, 2022
18 replies
417 views

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2

Thank you.

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S

skyakAuthor

Contributor I

I have all products unplugged and still get the same message when trying to update.

Is it worth trying “forget the system”?

UKMedia

I have all products unplugged and still get the same message when trying to update.

Is it worth trying “forget the system”?

Your system is stored on your devices so with all of your devices unplugged it won’t find anything. Try plugging an old Play5 in and retrying.

Remember: Sometimes Red Wine helps :)

S

skyakAuthor

Contributor I

I have all products unplugged and still get the same message when trying to update.

Is it worth trying “forget the system”?

Your system is stored on your devices so with all of your devices unplugged it won’t find anything. Try plugging an old Play5 in and retrying.

Yes, just tried this, same result. Guess I will call Sonos again. Appreciate your time!

UKMedia

I have all products unplugged and still get the same message when trying to update.

Is it worth trying “forget the system”?

Your system is stored on your devices so with all of your devices unplugged it won’t find anything. Try plugging an old Play5 in and retrying.

Yes, just tried this, same result. Guess I will call Sonos again. Appreciate your time!

Did you try the actions in my other post? Sorry, I couldn’t help further.

Remember: Sometimes Red Wine helps :)

S

skyakAuthor

Contributor I

I have all products unplugged and still get the same message when trying to update.

Is it worth trying “forget the system”?

Your system is stored on your devices so with all of your devices unplugged it won’t find anything. Try plugging an old Play5 in and retrying.

Yes, just tried this, same result. Guess I will call Sonos again. Appreciate your time!

Did you try the actions in my other post? Sorry, I couldn’t help further.

Hi, I worked with Sonos level 2 support, it was a glitch with their system involving S2/S1/app update/speaker update. I couldn’t follow exactly what they did from their end but they got it fixed.

Airgetlam

You may want to speak with all users of your Sonos. There is no process by which the system updates itself to S2, it requires someone to make that decision, and apply the update.

Someone may have thought they were ‘helping’ by running that update for you, however they should leave the management of your system to you. In fact, you may want to change the password on your system, so that only you have the ability to access software changes.

Bruce

S

skyakAuthor

Contributor I

You may want to speak with all users of your Sonos. There is no process by which the system updates itself to S2, it requires someone to make that decision, and apply the update.

Someone may have thought they were ‘helping’ by running that update for you, however they should leave the management of your system to you. In fact, you may want to change the password on your system, so that only you have the ability to access software changes.

I agree with this; however, we did not have any S2 apps installed, so if this update/upgrade was initiated by someone (wife/kid/etc.), it must have been initiated from within the S1 app (which I would suggest should not be allowed). Also, support said the root of the issue and where the “glitch” existed was with software in the old Play5s needing to be “locked” out of trying to update/run S2. Again, I don’t fully understand it, but if you have a system on S1 which only has S1 compatible speakers (how mine was set-up during troubleshooting) it doesn’t make much sense that you need to tell it to stop trying to run S2. Luckily support was able to get it working by having me go into the S1 App, do multiple system compatibility checks, and keep selecting “continue with S1” or something like that.

Airgetlam

Either way, someone had to initiate it. It doesn’t happen automatically.

I agree, Sonos might be able to add code just to the controller, and not the speakers, to check to see if there are any S1 only devices, and pop up a warning, but they may already be limited on what they can do for space, if it has to live in both areas.

Bruce

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