Contributor I

S1 Will Not Update

Forum|Forum|3 years ago
December 21, 2022
18 replies
417 views

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2

Thank you.

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UKMedia

Code 1101 is normally a connection error. You don’t mention which Sonos products you have installed, can you let us know? Is it possible to temporarily connect one of your devices to your router via an Ethernet cable and retry the update?

The other cause could be duplicate IP Addresses within your home network, if you’ve rebooted your router. Please see my post here.

Remember: Sometimes Red Wine helps :)

S

skyakAuthor

Contributor I

Code 1101 is normally a connection error. You don’t mention which Sonos products you have installed, can you let us know? Is it possible to temporarily connect one of your devices to your router via an Ethernet cable and retry the update?

The other cause could be duplicate IP Addresses within your home network, if you’ve rebooted your router. Please see my post here.

I have connect, playbar, sub, 2 old play5s, 2 play 3s, 2 play1s

S

skyakAuthor

Contributor I

What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

UKMedia

What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

So you followed:

Downgrade a Sonos product from S2 to S1 | Sonos

Removed the S2 App

Installed the S1 App?

Remember: Sometimes Red Wine helps :)

S

skyakAuthor

Contributor I

What happened is all of my S2 compatible products “upgraded” to S2. I have no idea how this happened, logged into my sonos s1 controller on my pc yesterday and it only showed the 2 old play5s. So I downgraded all of the speakers/connect back to S1. But now I can not add any of the products back to my S1 based system. Add product is greyed out. I believe the system needs to update but i get the error code 1101. I have tried on 3 different devices, connected with ethernet cable, rebooted, etc etc etc.

So you followed:

Downgrade a Sonos product from S2 to S1 | Sonos

Removed the S2 App

Installed the S1 App?

Yes.

UKMedia

A bit of a long shot but can you power down all your Sonos devices for about 1 min and retry.

Edit: Mixed metaphor! 🤣

Remember: Sometimes Red Wine helps :)