Fix & Optimize

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged  it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

I’ve got two Sonos one SL’s and have paired them as a stereo device.Now I want to use them as stereo speakers while I watch movies on my projector.I bought the Nvidia shield because I thought it could handle it based on what I had read online, but I can’t figure it out.Is it even possible? What else do I need to make this work? I rather not buy a soundbar, as I am trying to make this a minimal setup in the bedroom. 

Buenas tardesquería saber si es posible conectar en un par stereo 1 altavoz sonos one, con otro altavoz one sl.  al no sé exactamente el mismo modelo, no estoy seguro si se puedan conectar. gracias. Un saludo 

I just go a pair of Era 300s.  I have set them up as a Stereo pair room/group.  I then added them as grouped fronts to my Beam2, Ikea rears and Sub2, set up for TV.  When is listen to Movies and Music from my Apple TV the combined systems works great and produces awesome Dolby Atmos audio with no discernible synch problems.  The combined group works fine.  However when I just want to listen to the Apple Music Radio App from Sonos the right stereo 300 keeps going off.  I’ve done trouble shooting suggested by Sonos support, but the right Era 300 keeps dropping.  If I set that speaker up as a solo unit the Apple radio app works fine and the lone speaker stays on and Dolby Atmos works. Is the problem due to some interference issue which I can resolve, or is there something defective with the particular speaker?  Ideas, comments, or suggestions please? Armando  

Hello Sonos fans, I am able to purchase a Sonos play:5 gen 1 speaker and would like to use it connected to the TV on the line in input. My question is: if I set in the sonos app as line-in source, will it stay as default or will I need to set in the sonos app the line-in source every time I turn on the TV?In addition, I am very curious how long this speaker will be usable without an update from sonos. Any answer from personal experience is appreciated. 

Hello,  Sonos S2 app won't run on my MacBook Pro.I try reinstall but it's a same. Log:  -------------------------------------Translated Report (Full Report Below)-------------------------------------Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16CrashReporter Key:   3AEC5ED2-C40A-5853-D8A7-73369872092DHardware Model:      Mac14,10Process:             Sonos [1180]Path:                /Applications/Sonos.app/Contents/MacOS/SonosIdentifier:          com.sonos.macController2Version:             15.10 (76.2.46300)Code Type:           X86-64 (Native)Role:                DefaultParent Process:      launchd [1]Coalition:           com.sonos.macController2 [1320]Date/Time:           2023-11-22 20:54:41.8569 +0100Launch Time:         2023-11-22 20:54:41.8394 +0100OS Version:          macOS 14.1.1 (23B81)Release Type:        UserReport Version:      104Exception Type:  EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Termination Reason: ROSETTA 0 Triggered by Th

I have a Sonos Move that is no longer playing any audio that is sent to it. It shows up on the network and if I stream music to it, it will show as if it is playing but no audio comes out.If I do any troubleshooting steps (ie. reboot router, reset Move to factory settings), it will work but will ultimately revert back to having the same issue.This issue started a couple of weeks ago so think it might be related to 14.6 update but no way of knowing for certain.I also have Beam on my network and both play fine.Is anyone having the same issue or can anyone recommend steps to fix (beyond what I have already done)?Thank you!

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

I have a sonos arc, a Sub and 2 play 5 (2 Gen).What are your recomendations for building a home cinema system with these speakers? I can put the play 5 as surround speakers, but i can still listen to music in stereo with them?With this setup will lost the power that a play 5 can bring in stereo music ? Thanks in advanced for your attention!!!!

Had our Sonos One for years and we’ve always been able to play songs through spotify on mine and wife’s phone with no issue.A month or so back we had to unplug the One for a few hours due to building work on the room we have always kept it in, and therein started the issue/s. First off, we just couldn’t get the d*mn thing working again. Our phones apparently couldn’t find it as a device. The support team eventually helped us (we had to change the broadband setting on our Sky, and finally our phones “found” it).The issue now, is that only one phone can find the One at any one time, and the only way to connect it, is through the Sonos app (whereas before, the device could be easily found in the spotify app and you could easily “take over” the speaker). If the system is connected to my phone, my wife would have to open the sonos app to try and find the speaker and it’s anybody’s guess as to whether or not it will work. Often it doesn’t, so we ask Alexa to play a certain song and this will

Successfully ran Trueplay on my ipad several months ago.Recently rearranged sonos HT speakers and want to rerun Trueplay.The tool seems to have disappeared from my ipad — I assume from an update.Why? How can I reactivate it?Thx.

I am setting up a Connect and came upon the "Source level" setting. It wasn't immediately obvious to me how to interpret this but the most literal interpretation would be that "Source level" refers to the source level, i.e. one would set "Source level" low for a source producing low-amplitude signals (causing Sonos to preamplify the signal more) and set "Source level" high for a source producing high-amplitude signals. A second possible interpretation would be that "Source level" actually refers to the amplification to be applied to the incoming signal. The documentation does not resolve this ambiguity; I had to resort to experimentation. It turns out that the second interpretation is correct. This wasn't too difficult to work out but it was inconvenient. I would request that the name of the control be changed to "Source amplification" and/or that the information be added to the documentation that this setting controls the amount of amplification.

Hello,As the title says, my Roam takes much longer to auto power down vs my Roam SL. Mic is enabled on the Roam.Is this a bug ? Wifi power save & battery saver both enabled for the stereo pair.I’d much rather they power down at the same time as the roam runs out of battery much quicker than the Roam SL.Thanks in advance.

Hello, I am looking to upgrade to Sonos in my living room and use some existing hardwire speakers. Currently I have a hard wired center speaker, SUB and Rear R and L In Wall Speakers, all traditional wired. All of this speaker wiring goes back to a network rack in another room of the house. What I would like to do is get a Sonos ARC or Beam Soundbar to replace the center speaker and connect it to my TV with HDMI/ARC port. Then I’d like to pair it with a Sonos AMP to drive the existing SUB and R/L Rear Speakers.Can this be done where the Soundbar will use the AMP to drive the REAR R/L and SUB channels? Any links to KB articles or how-to? I read another post where this is supposed to be possible but it says the AMP and Soundbar have to be line of sight in the same room which has me concerned and confused. If the to Sonos products are on the same LAN, why do they need to be in the same room. Due to the construction of the room and the fact that the wiring is already run to another room, l

I have speakers running in a business environment.  We are streaming audio and sometimes we loose certain speakers.  Not always the same speakers.  The problem seems to move around.  I thought access point but the speakers that go out are connected to the same access point.  Someone had a similar issue in their home and suggested there was a special router offered or recommended by Sonos that solved their problem in their home.  Eero Pro 6 routers.  Guest network setup.  Speakers and all business equipment on the business side, not guest login.    

Hello, im interested in buying the sonos arc. I had several concerns that i couldn't find the answers on the internet. I live in a apartment with a more/less16sq meter living room. I have neighbour's all around me and some of them dont like noise. im interested how does the arc sound on lower volumes, do you also get the full sound and details on lower volumes and is it an overkill for my size of living room. im not interested in playing it crazy loud, just want a good sound quality on "normal” lower volumes 

Howdy,I was wondering if anyone knows how to get the grill replaced on Sonos Arc?In short - i had decorators install a media wall, they mounted the Arc and didn’t cover it properly and as a result there are some faint smudges of paint which i want to either remove or just replace the grill.I did cheekily ask customer service for an exchange as the Arc is less than 30 days old, obviously they wouldn’t due to the nature of the damage (which i fully understand - the person will not replace the Arc either so technically I am liable, which i get - this is not about who is liable etc).I also asked cust service if i can send the ARC back and pay for a replacement grill, and was told that Sonos do not offer replacements (which i find insane for an org that manufactures speakers), and suggested i take it to a 3rd party supplier and in-turn void my warranty (which i wasn’t happy about - why would Sonos even suggest i do this? Weird). So - in summary - does anyone have any suggestions of how to r

i have recently bought and moved into a property with Sonos set up - which is great!I have two Sonos Connect:Amp which work great over WiFi and I have no issues.there is also a Sonos Connect which is connected to a surround sound in the living room (5 speakers) but is routed through a dvd player. I have plugged it into the router and added it to my account to try and get it to play over WiFi but it’s not working…and I’ve tried to connect to my tv which does work but only through a dvd player I am never going to use versus my main tv provider or Amazon fire sticki am not hugely tech savvy so I’ve tried reading forums but got lost…is there anything I can do to connect the speakers over wifi or swap out the dvd player to anything else. It feels a shame to waste what someone has very lovingly invested in. i should also say all the products are S1thanks so much in advance Lauren 

I have a 23 month old Sonos Rome that no longer charges or is responsive in anyway. They have offered me a 30% off coupon. Can’t believe I paid $200 for this!

Hi all - Looking to purchase my first Sonos product and trying to decide what would be best for my living room set up used for movies and music. Room is around 20x15 but it’s an open concept to kitchen. Right now the immersive beam set (beam gen2, 2 era 100s and mini sub) vs the arc with the big sub are around the same price  What would be the best bang for my buck? Thank you in advance looking forward to the discussion.  

HiI’m currently running a pair of one sl’s and a mini sub in my kitchen/dinner.Will I notice a marked improvement if I swap out the 1’s for a pair of era 100’s.Thanks Jason.

Dear friends,I am attempting to connect my Arc with the projector in my entertainment room which are at two ends of the room. I do NOT want to cut my ceiling to hide the cables. Question: What are the consequences of setting the Arc behind my seating? Or can it ONLY be placed in front of the viewer? Thanks!

Hey guys, I produce playlists on Spotify for the use in Psychedelic Therapy and meditation groups, and the addition of silent tracks at certain times can really make the music around it more powerful, and allow the listeners to process. I have found silent tracks on Spotify, from various artists, with different lengths, and have added them to my playlists. The problem begins when I play the playlist through my era 100’s, the app is unable to play any of the silent tracks and just skips them. Why do you think this is and is there a solution?  I have 2 pairs of Era 100’s in the room, and the setup always works perfectly… except when it is tasked with playing a silent track.  Thoughts? Thanks, Mike

My old Sonos Playbar is done.   I want to buy a Sonos Arc but note that it is only compatible with HDMI Arc.  I only have an optical cable coming out of my TV.  Is there an adapter I can use to connect my optical cable to the Sonos Arc?

Hello,I just bought Sonos Arc and two Sonos One. I own the LG Tv lg65qned826qb. The TV keeps turning on on its own after 30 secs. I called the LG Customer Service and they claim it is a speaker’s issue. I tried disconnecting everything and reconnecting but the problem persists.is there anything I could do apart from putting the cable on and off the Arc HDMI port? Any other trick? thanks!