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RF7
Contributor I
October 5, 2020

Sonos One dead (cannot power up).

  • October 5, 2020
  • 76 replies
  • 39146 views

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have.

 

what should i do?

 

and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

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    Pinned Reply By Paul A

    Hi @RF7.

    Welcome to the Sonos community and thanks for bringing this to our attention. I understand the situation you’re in. Having a device that suddenly not work and not power on is not a good experience to have. Let us help you out.

    As what @Airgetlam has mentioned, It is in your best interest to call our technical support team to conduct a more in-depth troubleshooting step or possible product replacement. I would also like to suggest the following basic troubleshooting step that might help out.

    • Can we unplug the power cord from the power outlet and from the Sonos One and plug it back after 10-15 seconds. We just want to make sure everything fits snuggly.
    • If the Sonos One is plugged into a power strip and not a power outlet, can we bypass the power strip and plug it into a power outlet and check if the Sonos One would get any light indications at all?
    • If the Sonos One is plugged into a power outlet, can we check by either plugging another device (that works) on the same power outlet that the Sonos One is plugged into to make sure that there is power supplied on that power outlet?
    • Can we try also plugging the One into a different power outlet and check if we have any improvements?

    If after following the above recommendations and still we have no signs of activity on the Sonos One, I would then try contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.

    I hope this helps.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

    76 replies

    Show previous replies
    KD123456
    Lyricist II
    August 6, 2023

    Agree buzz not enough data to make a conclusion. Also every unit from a potential bad batch won’t necessarily fail, just a higher probability… at least Sonos is covering them…

    I love their ecosystem and the sound quality so hope it was just a bad component source batch…

    grendel
    Lyricist III
    September 13, 2023

    My Play5 failed with no power on.  I am tempted to force open it (since it is dead and not usable anyway) and see it for myself. 

     

    Came here cause i just had the exact same issue with my sonos5 and i thought i could open it to check inside, from what i understand it’s not an option.

    Did you finally try to force it open? 

    Ianmurphy7
    Lyricist I
    November 19, 2023

    My Sonos one (gen 2) just suddenly stopped working. There is power going to the unit but it is dead and doesn’t power on. Gutted, it isn’t that old. Loved my sonos but seems a lot of people have experienced this same issue. Come on sonos, you can’t leave us out in the dry with this.

    Ken_Griffiths
    Ken_Griffiths
    November 19, 2023

    My Sonos one (gen 2) just suddenly stopped working. There is power going to the unit but it is dead and doesn’t power on. Gutted, it isn’t that old. Loved my sonos but seems a lot of people have experienced this same issue. Come on sonos, you can’t leave us out in the dry with this.

    If not done already, it sounds like you may need to contact Sonos, rather than users here in the community, particularly if the speaker is not powering on and you’ve tested the cable etc. Here is the link to contact the Support Staff, though it may perhaps be better to do that after the weekend…

    https://support.sonos.com/s/contact

    Bservice
    Lyricist I
    November 22, 2023

    My Sonos Play 1 died about 3mos ago. Wont power up. The product looks and feels strong and robust, but clearly from my own experience, and from those on this thread...NOT.

    Ken_Griffiths
    Ken_Griffiths
    November 22, 2023

    My Sonos Play 1 died about 3mos ago. Wont power up. The product looks and feels strong and robust, but clearly from my own experience, and from those on this thread...NOT.

    Yeah, but in the completely opposite vein my Play:1 from 2016 is still working just fine here - like all electrical goods it’s ‘swings & roundabouts’. The answer is to maybe extend the device warranty beyond that given by a manufacturer.

    Electronic device failure 3 years old (or less), but outside their ‘free’ warranty period can happen to any manufacturer - it’s really a case of c'est la vie.

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