Fix & Optimize

 I have a pair of Sonos 5 speakers I bought in November 2024 in Australia and brought to Ghana.I play music mainly from music I store on WD MyCloud-39PC9X NAS drive.  It played very well until about 7 days ago when it plays music stored on MyCloud drive erratically with the volume very loud at one instant, then no sound the next and then loud again. I tried playing music from my desktop drive and it was the same. However, it still plays Sonos radio well.  Can anyone help me fix it, please 

Why do my Move2 not work like my erra 300 surrounds. I get a lot of dialog that should come from the center through the Move2 pair. I’m using E Arc and Atmos. My other system of the arc ultra, sub 4 and rear erra 300 works perfect.

Arc volume has huge 5min lag using remote on TCL 55Q7C-UK, was all fine previously but now happens all the time , same is happening using paired virgin remote for volume. Using app is fine 

Hi!2 weeks ago I downloaded The Sinners movie Blu-Ray Remux with Dolby True HD + Atmos 7.1 original audio. Before watching a Blu-Ray Remux file I always check that whether the icon in Sonos app shows "Dolby Atmos" so I confirm that the audio quality is the highest possible. I confirmed this for the The Sinners but had to postpone the watching part.However, today I have finally found the time to watch it but I have just discovered that instead of Dolby Atmos icon the Sonos app suddenly shows Dolby Multichannel PCM 5.1. Why is that? Has something happened in the recent days? Is it the software/hardware update?My set-up:TV: Sony Bravia XR 55A75KAudio: Sonos Arc Ultra + Sub Mini + 2 Ones SLExternal device for Dolby True HD: Amazon Fire TV Stick 4K (before commercial change adding "Plus")App used for watching: PlexHope someone can clarify because I don't understand what happened, 2 weeks ago everything worked like a charm.Thank you!

Hi,  my Beam Ultra is on the way,  I currently have the Beam gen 1,  along with surrounds and Sun Mini,  do I need to remove the surrounds/Sub or is it ok just to unplug my old Beam then add the Ultra to 'existing set up'. Don't really want to do a complete fresh set up  

Hi, I really hope anyone can help here, im going crazy soon :D I am having a persistent Wi-Fi problem with standalone Sonos One HAY speakers in my kitchen. I have tested two identical speakers in the same location, and the problem appears to follow the kitchen location rather than the individual speaker.My Sonos system consists of: Sonos Beam Gen 2 in the lounge Two Sonos One SL speakers used as wireless surrounds Sonos Sub in Lounge Sonos Amp in the dining room - connected to analog sounds system Two identical standalone Sonos One HAY speakers, normally used in the kitchen and bedroom Network setup: TP-Link Deco XE75 Only one Deco unit is currently in use, so the speakers are not roaming between different mesh access points One combined SSID for 2.4, 5 and 6 GHz 160 MHz enabled for 5 GHz All Sonos devices are assigned to the 2.4 GHz band in the Deco app, as recommended Mesh roaming is disabled for all Sonos devices The kitchen speaker is approximately 2–3 metres fr

I see a thread from two years ago regarding adding a mic mute feature for the Ace during phone/teams/zoom calls.Is this feature in the works? That's definitely a requirement for anyone taking or placing calls on the Ace or Ace Ultra.

I have a sonos system, two sound bars, a number of Roams, one of which stays plugged in, and 5 or so Symfonsk from Ikea speakers.here lately, when I open the app, it will only show the source that I last used, if the tvs are on they don’t show up until I delete the app from my apple device and reinstall it!  any ideas why?

I made a post about this about a month back when the pre-orders went live that my blue light discount was accepted but not applied and someone told me coupons were not normally added to pre-orders but I've tried it again these last couple of days now that the official release date has been reached and it seems there's still no discount to be had.... and as I've said previously I never had this issue before when purchasing the Arc Ultra ultimate set. Has anyone else managed to get a coupon to work?

Hi community,I used to be able to play my whole music library through SONOS - however, this is no longer working and I cannot reconnect to the library - I get various error messages. I have tried the connection methods suggested online but to no avail.  Any ideas? 

Hi there. The docs state that only gen 2 of the Symfonisk bookshelf will work with the new Beam Ultra. I have 2 of the gen 1s, and not gen 2. Does anyone know if this is a permanent situation? Will it filter down to gen 1? Otherwise I’ll need to replace my surrounds if I upgrade to the Beam Ultra. 

Desktop OS - Windows 8.1I am setting this up for someone else (so a different Sonos account to mine), 2any help is appreciatedSpotify connects fine within the app (Android and Apple)I have made sure the Sonos app and Spotify are pointing to the same region This is the error message 

Why can't I use any usb with a power hard connected vs adapter   

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Hi all -I’m going a bit crazy trying to get this set up. I’ve got a turntable that runs through a Pro-Ject Tube Box S2 Amp to Kanto yu6 speakers. I’d like to set up so that I can either play purely through Sonos speakers via my Port, or through only the Kanto speakers. In order to do this I have a RCA splitter box that has one in, 2 out. My current setup is Amp → Splitter → Kanto (Option 1) OR Port (Option 2). On option 1, the Kanto Speakers work great. On Option 2 the Sonos speakers LOOK like they should be playing, but there’s no sound. I’ve checked the line in settings (set to AV component, volume limit off). When the Port is selected as Line in for speakers, I get the bouncing EQ bars that make it look like its playing, but even turned way up there is zero sound.I know the Port works because when I routed directly to the Port (no RCA splitter) the Sonos speakers worked just fine but in that setup I couldn’t get the Kanto speakers to work on their own.I’m several hours and attempted

I enjoy playing the music on my sound system but I don't know how to disconnect.   I can pause. But don't see an X to cancel

Good evening,So I own 4 Sonos speakers, 2x era 100, 1x era 100 sl and 1x Sonos one. I use them in separate rooms and stream music from Spotify via airplay.I was considering an upgrade and buying the Sonos beam and mini sub, and using the 2x era 100 for a surround sound setup.My question is, can I still use all 4 of my speakers to AirPlay Spotify, including the Sonos beam and mini sub, even though they are in a surround sound setup and connected to a tv?I want it all to work for both everyday casual music streaming via airplay and also to work with the tv to watch movies with surround sound, is that possible?Thank you all. 

The day has finally come!Imagine my elation when I noticed that the official sonos widget was back, and then despair when after adding it, it just says “not available” underneath the room name.Is this a known issue?I have been using a third party widget without much trouble in the meantime.Also I notice in the default 4x1 size format, it appears to have just three buttons (back/play/skip).We will be needing a volume button too! (like the old widget!)

I recently got the new 2026 portable PLAY speaker and I am regularly having issues with Alexa stopping working.  I can see it is still set up in the SONOS app, the mic is definitely on but there is no voice control. I am also still able to run the speaker through the SONOS app. It seems to happen when the speaker has been powered down and back on.  The only fix I can see is to uninstall it and reinstall each time this happens (and this is not acceptable)  Other important info.. I also have purchased a second PLAY portable and have set them up to use as surround speakers (this is a new feature just released) and this also seems to throw off the Alexa function some times. 

I’ve tried reconnecting Apple Music to the app several times, but I keep getting the same "Something went wrong. Please try again" error. I’ve already uninstalled the app, removed the previous authorization, reinstalled it, and started over from scratch, yet the error persists. What else can I try?

My wma files, are no longer playing any sound.I have check the bit rate and Khz of my files 192kbps and 44.1KHz, which conform to Sonos guidelines but still wont play.I think this has happened since the last update.Is any one else having this problem again, I know it was any issue a while back.  

TCL tv not connecting to soundbar 1st gen  

I am concerned about RF.  Can the WiFi radio on the ace ultra be turned off if not in use?  Same question for bluetooth when listening via usb c.  I want to know if either f both of these radios can be turned off to avoid RF.  This is a specific question for the Ace Ultra Headphones.  Thanks

I have noticed two problems with Sonos and Apple lately.  These problems have been seen on a relatively new imac and a mac air. The problems are: open sonos from dock and it just sites. i got to finder and its not responding. close out and send report to apple. when it does open at times comes up with can’t find your system - check firewall. close out of sonos re-open immediately and no issues.i do wonder if the two are related but unsure.  

I’ve added YouTube music to my list of services on Sonos. I have playlists and liked songs but nothing shows up on the Sonos app under YouTube music, says no playlist found. .. thinking I’m missing a step. If I go directly to YouTube music on iPad, iPhone, or tv.. they show up.The YouTube page on Sonos is pretty much zero.. anyone use this music source on the Sonos app? Pic if what I get.