Fix & Optimize

Yesterday ABC Radio National stopped playing on Sonos 1. Did the standard checks… it will play on a standalone Sonos 2 speaker, and all other stations still play on both 1&2. I’ve tried using Sonos Radio and RadioApp (I know it was taken off TunedIn a while back).  when i try through SonosRadio nothing happens, when i try through RadioApp it gives the ‘unable to play/connection is lost’ message - but i can still play other radio stations.

My speakers don’t seem to be loud enough 

Hello,I have 2 questions, but related I suppose :I wanted to re index my local library, but my Sonos windows app does not seem to work anymore. I tried to upgrade it but it is nowhere to be seen on the Sonos web site, is it being deprecated ? I realized there now was a web app, but it does not seem to allow library re-indexing.So bottom line, how can I now re-index my local library ?Thanks 

J’ai acheté un ensemble arc ultra et le caisson sub 4 et pas moyen d’appairer les deux! Que faire? Quelqu’un a-t-il déjà eu ce problème et si oui comment a-t-il été résolu???merci d’avance pour vos réponses 

The speakers ping at higher volume. Definitely over priced...

HejPludselig holdt DR Lyd op med at virke.I appen står der: DR Lyd - Ingen indholdselementer tilgængeligeJeg har fjernet DR Lyd og lagt den ind igen, men samme problem.Hvis jeg ser på: https://status.sonos.com er der ingen problemer

How do I connect a new remote to the sonos

Our house had a millisecond power outage midday and most Sonos products came back online after the router reset but Beam only plays tv audio via HDMI ARC and does not show up as connected in the SONOS phone app. I followed all SONOS help articles but the issue did not reconnect the Beam and there  is no article for how to reboot the Beam. I did all the power off protocols. Any suggestions?

I have been unable to lock Sonos settings for my Play Portable on iPhone 17 Pro MaxiOS 26.6 Sonos S2: 87.01.7 Version: 18.6 (build 96.0-79160)The settings are:Alexa Wake Word Bluetooth Idle Auto-Discount Battery Saver WiFi Power SaveI have been able to lock the above settings using my Android TabletAndroid:16 Sonos S2: 87.01.8 Version: 96.0-7960Ironically when doing so on my Android Tablet they appear as set on my iPhone. Incidentally, the Alexa Wake Word works as well.There is definitely an issue with Sonos running in iOS at least in my region. Another member in the UK indicated that their settings were working in iOS; although I don’t know which version.I have submitted Sonos diagnostics for iOS and Android 

Does anyone know when the new sonos ace ultra are being shipped out, am i right in thinking the 29th or has anyone received there’s early kind regards 

I’m just checking if the IPhone 17e is still incompatible with Trueplay tuning and if not if there is a timeframe for when it will be ready. Best wishes

Why my Sonos move doesn't start?

I have a music library on a NAS server consisting of ripped CDs and digitised vinyl.  All of these do play happily with some buffering via Music Library on Sonos.  I have recently started using Apple Music and have synced all the NAS music into Apple Music.  On my Sonos app on the Mac, it is all available and playable through Apple Music, but on the iPhone and iPad apps the album artwork and title is displayed but the tracks are all greyed out and unplayable.  If I hit play on the desktop app, the player shows up on the iPhone and iPad apps.  Does anyone have any ideas why the tracks aren’t available on the apps?

Hi all,I have a SL one which has been part of a home cinema for just over 2 years. The other day the speak looked like it was stuck in a update. Clicking once and then flashing from orange to white. I left tjis for most of the day and then followed all the support online. Reset power, check updates, reset system, reset network, and connect via ethernet. I think I have tried everything. I can control the cinema volume via the speaker. I have tried playing direct to the speak and again no sound. Currently the white light is on solid as normal. It seems like an update has killed it and if this is the case, should I be paying for a new one myself or has anyone got any magic fix. TIA Dan 

I usually use a third party app to play my sonos system, but I used the mac desktop client to add new music to my library. I can do this with the s2 app on my iPad, too. So that’s good.I just tried the web app, and I can not find where one re-indexes their library using that client. Where is it?

Saw this on two different machines after update from 26.6.2 to 26.7.  Sonos app launches to black window with white SONOS near top and the colorful pinwheel just spins.  Tried reinstall after deleting all caches and preferences.  Tried reinstalling Rosetta 2.  Same behavior.  Nothing in the logs - last entry shows “current network - :192.168.16.100:”.   Anyone else having this issue?

For about the last week both of my Sonos arc soundbars have a white light when the TV (on one and projector on the other) is turned off and then won't connect to the TV/projector until the power is pulled from the soundbar. Assuming this is an update issue as both soundbars started doing it on the same day?

Overnight my Sonos cannot play Radio 2

HiI have an old (13 years) Play:1 that has, for the last few years, been used just as a bedroom radio & alarm.  As of yesterday morning this has dropped out of the MacOS & iOS apps (coincidently? I’d just updated to Golden Gate & iOS 27) but it does still show in, & can be controlled from, the SONOS web app.  Have done a factory reset & added it as a new device, via the iOS app, all went through fine, all necessary connections & handshake noises were completed, said it was added to the system but as soon as I moved from the setup screen back to the system it was marked as ‘not connected’, it then dropped off the system screen in the app.  It does, however, show & work in the web app.  My three other devices all show up & work as expectedWorking through the web app is not an issue for the speaker itself (it generally stays on one radio station) but it means that I can no longer uses it as an alarm, (the alarms show ‘no room selected’ in the apps as they d

Hello! I have a Sonos Era 100 that we use in the office. We have just moved locations, at the previous location we could play music through the speaker without bluetooth. After moving to the new location, we have tried to get it setup on the new wifi but were having some trouble getting it to connect. Going through the app, the system setting would say that they had changed to the new network, but it wouldn't be visible. We tried factory resetting the device, and after finishing the setup process the device now fails to even show up in the app. Additionally, after factory reset the basic bluetooth functions of the device don’t work. 

I have a single Sonos One that, randomly stops reacting to volume adjustments from either the App or the Touch buttons on the speaker itself.  Re-powering the speaker works for a period of time but it fails again at some point.I have a boost which I have re-powered as well.  I have 13 devices in my system don’t seem to have issues with the others. Any ideas?

Could the red light flashing on the Sonos Move be from my speaker not being used for nearly 2 yes?  Maybe a permanent battery fault?

All of a sudden my Sonos will no longer play WMA files from my WD NAS Drive.I can navigate to the folder/track etc.Song starts, i get approx 1 second audio and then nothing, track still shows as still playing.Leave it running i get sporadic audio for about a second every now and then.There is no changes to NAS, Router in terms of setup / config. Rebooted both, still the same.Have updated teh music library several times.Its the same fro all speakers, play 1, One, Roam, 300 etc.System quite happy to play FLAC Files, no change there.Any ideas, greatly appreciated.

I have a Sonos Amp Multi and want to use 1 of the 4 zones as a Surrounds for my Arc.  I used to do this with my dedicated Connect:Amp.  I got the Amp multi to replace all of my Connect:Amps.  The single Sonos Amp product allows to pair with an Arc for surrounds, but the Amp Multi cannot for 1 of its 4 zones.

Mis dos bocinas era 100 se desconectan de la señal bluetooth intermitentemente. Y no sé cómo conectarlas por wifi. Por favor ayúdenme.De antemano gracias. Moderator Edit:Google Translate-My two speakers keep intermittently disconnecting from the Bluetooth signal. I don't know how to connect them via Wi-Fi. Please help me.Thanks in advance.