Fix & Optimize

Is anyone else having issues with amp multi being able to join other Sonos speakers in different zones? If I am able to get any of the amp multi channels to join other Sonos speakers it, or they, will eventually drop. 

Good morning. I’d like to ask if you happen to be working on an outdoor model—similar to the Five—that simply needs to be plugged into a power outlet and can use the home Wi-Fi network (perhaps boosted by a mesh system). Thanks.

How do I delete one of the living room zones?

The Sonos Ace has always been too loud at its lowest volume setting with no acknowledgement from Sonos despite multiple posts here. The solution for Android users was to Disable Absolute Volume in Developer Options but Google has now removed this ability. Has the Sonos Ace Ultra fixed this issue?

Something has clearly changed in the Amazon Music → Sonos integration in the past 2 months, and it’s breaking the way many of us use Sonos.I have multiple Amazon Music playlists with 500+ songs. For years, Sonos handled them without any issue: Sonos S1 loaded full playlists. Sonos S2 loaded full playlists. The Sonos Windows app could load all 500+ tracks, even when mobile apps had limits. Now, suddenly: S1 loads only 300 tracks. S2 loads only 225 tracks. Anything beyond that simply disappears from the queue. The Windows app no longer bypasses the limit. This is not an Amazon Music problem — the playlists are complete and playable everywhere except Sonos. It’s not a device problem — it happens across S1, S2, and Windows. It’s not a user error — I’ve tested multiple playlists, multiple accounts, multiple devices.I’ve contacted Amazon support. No solution. I’ve tried third‑party apps. No solution. I’ve searched the forum. Only scattered complaints, but clearly the issue is new a

I have an older Sonos system that uses the S1 app but I cannot log into the S1 app despite being able to log into the S2 app (which tells me is incompatible with my system) as well as the sonos website. I have my Playbar and one of my Play:1 external speakers both connected from the initial setup when I first got the system but the S1 app does not allow me to log in to “access more features” such as reconnecting my other Play:1 external speaker which has been disconnected for some time now and nothing seems to allow it to reconnect other than the S1 app.  

I have a Beam Gen 2 connected to a Sony BRAVIA XR-48A90K. About 90% of the time when I turn the TV on it does not detect the Beam and reverts back to the built-in speakers. If I go into the TV settings and change the output to Audio System it starts working. Is there something I can do so the TV reliably detects the Beam when I turn it on?

I have the arc ultra soundbar positioned as recommended by Sonos in front of tv to the correct measurements.I find that the volume level constantly drops while watching certain programmes especially music programmes where either the vocal or soundtrack is lower and the balance never seems right.i have tried various settings and I can’t find a good balance.the hdmi lead connects to the e arc port and the tv is an lg55 ultra hd model which is about 5 years old.i have tried tru play and adjusting the eq settings but to no avail.any advice would be welcome.

I'm thinking about upgrading my soundbar to the new Sonos Beam Ultra.My current setup consists of:Sonos Beam Gen 2Sonos Sub Mini2x Sonos One as rear surroundsFor those who have made this switch or tested this exact combo (i know its still a bit early?), will I notice a real, tangible difference when it comes to Dolby Atmos height channels and overall acoustic immersion? I’ve read some reviews on the Beam Ultra and it seems like a nice upgrade, but most of them did not include a decent setup, they only reviewed the bar itself. Any impressions, thoughts, or advice would be greatly appreciated!

I’m thinking of buying a cinema sound sofa which runs of blue tooth. Will my Sonos still work if I Bluetooth my tv to my sofa?

I want to use my Beam Ultra with my PC. The PC has an optical out (using the Sonos adaptor), but only seems to work with PCM stereo. When playing surround  from Plex I get no sound. This seems to be a Realtek problem.I am trying to work around this while also using more of the Beam Ultra’s capabilities. The PC has an HDMI out, so I am thinking the FeinTech AX310 could help connect the PC to the Beam Ultra since it would provide eARC to the Beam Ultra. Would I be right in thinking this?Are there other options? 

I have an Arc, Sub Mini and Era 300 pair in my living room, and sometimes when I’m playing music through the Sonos app, it would be really great to throw something on the TV for visuals, but if I turn on the TV it will stop playing music and take control of the soundbar to output TV audio. Is there I way to temporarily ignore that, as if I had unplugged the HDMI cable? or if not can that please be a feature request?

I’ve just bought an Apple Watch and am testing the Lyd for Sonos software which works on the watch whilst I am still in the 14 day trial period. I find when I search for an artist or music I have in my Music Library the Lyd watch software is returning no results in my Music Library. Music is indexed and resides on my NAS wired directly to my router. All and any ideas to resolve gratefully received!

There is a small issue with the ACE ULTRA I just received. It’s up to date to begin with (latest firmware).When I listen to music using USB C on my Mac, when I take off the headset to put on the table, the music does not stop. When I put it back on my head, the music is paused.Anyone experiencing the same issue?

I have a serious and annoying bug from some time. When I switch on my TV, connected to an Amp, the Amp and all active speakers in my system sets their volume to 100% !It is obviously extremely annoying. Before, switching on the TV would have no effect on other speakers and the Amp would detach itself from any group. This is the intented behavior.I suspect this is a bug from lastest software release since nothing changed in my setup. 

I updated my SONOS App on Wednesday.  It had obliterate my library. Here is the version I am running. Sonos OS: S2Version: 17.2.6 (build 86878270) I have tried re-adding and now get permission errors.  I had this same issue on February and spent hours on phone with SONOS support.  I ended up resolving issue on my own. I ma not having any luck this time.   Has anyone else experienced issues and what is resolution to correct permissions.  I have checked permissions and administrator, and everyone to set to Read/Write.  Sonos is added under Local Network with full disk access.   

Hello all,At some point I uploaded my music library to what was Google Play Music, which was ported to YouTube Music because Ens***ification.Those thousands of songs are accessible within YouTube Music’s app on my Android, but when I try to access them to play on Sonos I see only the ‘A’ albums and a few ‘B’’s.Is this a known fault with bands of lab-coat-clad boffins hard at work on a fix?Thanks and happy weekend to those who observe. 

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

  my patience is quickly running out. This happens almost daily.  What’s the solution?I am so frustrated with it. I’m close to sacking it off and replacing my entire system - and I have a lot of speakers across the house, which is pointless if the app doesn’t work!!!  

In my small living room I currently have a beam gen 1, two play5’s and a gen 2 sub. In another room I have two era300. Would it be sensible to swap the 5’s for the era’s or is it best to leave as is. Was also wondering if it would be worth upgrading the beam to the latest version. Any advice would be appreciated.