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bokahu
Contributor I
August 14, 2026
Answered

Update from Russia

  • August 14, 2026
  • 5 replies
  • 241 views

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

Best answer by AjTrek1

This is quite possibly AI generated as Sonos doesn’t do business in Russia. Although quite possible services are being blocked. Here’s the official Sonos Support Statement link: 

https://support.sonos.com/en/article/is-sonos-available-in-russia

 

5 replies

Airgetlam
Airgetlam
August 14, 2026

Hope things are well there. I’ve not heard of any ‘blocking’ of updates, in any location, which I suppose could be identified by IP address. 

My guess is there’s something going on on your network. What specific devices do you have, what error are you getting, which device and OS are you trying to update from?

You’re aware that this is a community forum, and not a place to communicate with Sonos Support directly, correct?

 

Translation to Russian from Google:

Надеюсь, у вас всё хорошо. Я не слышал о какой-либо блокировке обновлений — ни в одном регионе, который мог бы определяться по IP-адресу.

Полагаю, дело в какой-то проблеме с вашей сетью. Какие именно у вас устройства? Какую ошибку вы получаете? С какого устройства и под управлением какой ОС вы пытаетесь выполнить обновление?

Вы же понимаете, что это форум сообщества, а не канал для прямой связи со службой поддержки Sonos?

Bruce
AjTrek1
AjTrek1Answer
August 14, 2026

This is quite possibly AI generated as Sonos doesn’t do business in Russia. Although quite possible services are being blocked. Here’s the official Sonos Support Statement link: 

https://support.sonos.com/en/article/is-sonos-available-in-russia

 

Together Everyone Achieves More = T.E.A.M.
    Stanley_4
    Stanley_4
    Grand Maestro
    August 14, 2026

    Not Sonos but other services I use that are hosted in Russia are showing connection issues, worse than a few months earlier.

      Airgetlam
      Airgetlam
      August 14, 2026

      Interesting. I’m afraid that hadn’t impinged on me. Thanks for the link. 

      Bruce
        miunimi
        Lyricist I
        October 4, 2026

        Unfortunately, that’s been the case for at least 3 months. 

        Everything other than updates works. But the biggest issue is that you can’t register new devices in an app without updating. 

        It can be either on Sonos’s side or just some ip address being blocked by the government, as it was with Amazon’s servers. 

        Due to the nature of how Sonos devices operate, they connect directly to the network, so only a VPN on the router itself might help. 

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