Fix & Optimize

I have Sonos Beam with two Sonos ones connected to a lg cx. The sound from apple 4k tv box sounds better via bluetooth than from wired hdmi 2.1 connection…..any ideas ?

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers. i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again. yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back. My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app. Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(  

I have used Sonos playing TIDAL for many years. Suddenly it won’t do that anymore. I have deleted TIDAL and reinstalled it. Managed to play one song, and that’s it. I can see my favourites playlists, suggestions from TIDAL etc - but that’s it. Suggestions anyone?

I was attempting to create a surround pair for my new Sonos Arc and when I went through the setup in the app, I realized I could not mix the surround pair.  I have two Sonos ONEs and two Symfonisk Lamps (the previous generation, not the current ones).What I wanted to do was use one of the ONEs and one of the Lamps as the surround pair to my Arc.While I was setting it up in the app, it picked up those 4 speakers and asked which one I wanted to use as the surround.  On selection of the first speaker, if it is the Sonos ONE that I selected, it will then ask if I want to use the second Sonos ONE to pair with, but it will not let me choose the Symfonisk speakers.  Alternatively, if I select the Symfonisk as my first speaker, it will ask if I want to use the second Symfonisk to pair with, but not the Sonos ONEs. When I googled mixing the two, it seems to be possible, but maybe I'm misunderstanding something?Could someone advise if this is correct behaviour, and I just won’t be able to do wha

Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously 

 Hello, I have a black line on my Sonos Arc Ultra White, do you have that on yours too? It's not really visible in the photo but in real life yes, it stands out too much with the white of the product I have the impression that it's a small manufacturing defect​​​​

Hello everyone, I am very interested in the Sonos ACE headphones. However, I probably have a different use case than many of you here. I only want to use Bluetooth very rarely (e.g. when traveling).I'm looking for headphones that I can use wired most of the time in the office. So I have a few questions and would really appreciate your feedback: 1. My understanding is that Bluetooth is completely switched off when I use the headphones with the USB-C to USB-C cable. Is that correct? That would be perfect for me!2. can I also use the wired microphone for Teams Calls (on my Macbook)? Does that work?3. does the ANC also work if I have connected the headphones via USB-C to USB-C cable? Thank you very much for your answers!

I replaced my Arc with an Arc Ultra. I moved my Arc to another room. I’ve noticed the audio decoding on Netflix does not work properly. 5.1 on several shows has decoding issues where the music on a show is very low or missing. For example, the music is Derry Girls in many scenes is missing or very low. I don’t get this issue on Arc. The only way to work around the problem on Netflix is change audio to stereo. All the other streaming services seem to work fine. Lord of the rings on Prime for example sounds amazing. Sonos support could not help, telling me to contact Netflix. Not great.  My setup is Arc Ultra, sub 4, sub 3, 2x Era300

Hello!! I’ve been a Sonos user for a while now but have a few questions regarding my amp. I have a home system with multiple Eras (100s and 300s), One SL, Play 3, Move, Roam and a pair of Klipsch AW 525s hooked up to a Sonos amp. After doing some research the Klipsch’s are 8 Ohms with 75W of handling. I’m a looking to add another pair of speakers to the amp but am wondering if I can do with a pair of 100W 8 Ohm speakers. Can I do this or would this be to much for the amp to handle and would I have to get a separate amp for this?

Recently bought a Lp&No1 Bluetooth capable turntable and two ERA 100’s.  Both the turntable and the Sonos speakers work individually, but I cannot get them to pair over Bluetooth.The procedure in the LP Manual is:Turn on the turntablePlace the speaker in pairing modeSwitch the turntable to Bluetooth modeThe blue light will flash, then turn solid when paired, it never turns solid and the two devices are right next to each other.Now, I can get this turntable to connect via bluetooth to my phone, no issues, but  that’s because I have an interface I can press ‘accept’ on - I don’t have that on the turntable - so, they just sit there and stare at each other.I’m pretty annoyed if the answer is “sorry” like I highly suspect it is.

I am a little concerned about all the posts that talk to the 75ms input delay.  That may be the major issue throw my way as a deal breaker but I thought I’d still ask.I have an old ZP120 amp. We do a bit of karaoke at home with a little speaker with colourful light (kids love it). However, we can't get enough microphones connected for a decent singalong. My thought was buying a 4 way Bluetooth microphone mixer (with 6.35mm output jack), that I could connect with a 6.35mm to RCA cable, and plug that into the Sonos amp with speakers plugged in direct. We'd use TV to play the karaoke itself (music and lyrics) separate to this setup (alongside a disconnected whirly disco light). No use of the S1 app, just connectivity. Does that sound like it would work or does someone see an issue?

I have a beam connected with One SLs in the lounge and the surrounds regularly stop producing sound and require updating, which fails every time. Unless I plug it directly into the router. producing error 30 or some similar variation.  In another room I have a beam connected to 2x play:1’s they never need updating and work perfectly. Never disconnect. All on the same network.  what can I do to stop this happening, it’s getting very annoying.  thanks 

I am thinking of upgrading to the new Arc Ultra (currently running the previous gen).  My current setup is Sonos Arc, Sub Gen 3, and (2) One SL’s as my surrounds. I’m also considering adding the Sub Gen 4 for a dual-sub setup.Question, with Dolby Atmos and the new Arc Ultra, could I add a second set of ceiling-mounted surrounds which would be positioned above and behind my (2) One SL’s?  Can the Sonos Arc Ultra pass audio to the (4) surrounds properly when Dolby Atmos is played?Thanks!

How can I confirm a wired network connection on the Sonos Arc Ultra? It keeps switching back to Wi-Fi without confirming the wired connection.

This has happened a few times recently. While watching a movie, the sound volume will drop momentarily, and a voice (obviously automated CG) says “Yes?”. This doesn’t seem to be in response to anything said in the movie. It is not Alexa, but a polite gentleman’s voice.It seems to be an automated response, but not sure why it is happening. Any ideas?

Hi, I’ve been watching premium content via a few streaming apps, Dolby Atmos sounds perfect via the Beam 2.  Today I’ve noticed that my Disney + premium app will not play Dolby Atmos through the Beam.  If I disconnect the Beam from my Philips TV, the TV plays Dolby Atmos perfectly.  I’ve tried everything, changed cables,  changed/messed around with the TV settings and the Beam settings.  In the end I’ve contacted Disney support to see if they could help and I’ve been told that Disney doesn’t support Dolby Atmos through external speakers including the Sonos Beam 2, only 5.1.  I’m slightly miffed at this.  Is this correct, and if so, anyone know a work around for the Beam 2 to get Dolby Atmos?

If I connect a cd player via line in to my era 300 pair can I stream it to my era 100 in another room? 

- Scenario: I have my phone, I’m at the beach (no wifi), I have 2 speakers (maybe two Roams or two Moves or whatever portable combination)- Question: Why am I not able to play the music on both speakers?  I have the Roam 2, the Move 2, I think they have Bluetooth 5.0, is it a limitation of the Bluetooth?I remember my years-old JBL speakers playing all together with Bluetooth… so what am I missing here?  Is Sonos not focusing on portable speakers at all? I need speakers that work together at home and I also can use them outside.  I would love to hear a technical reason for the lack of this capability And no, I’m not looking for workarounds, like bringing two phones, changing the SSID of the hotspot and all that jazz

Hi - I just bout a Sonos beam gen 2 but I’m having issues in connecting it with my LG50QNED tv. Basically, when I start the tv set up in the Sonos app and insert the HDMI cable in the HDMI arc port both the Sonos and the tv don’t recognise that the cable is inserted. I’ve tried factory reset, unplug and plug, etc. Is this a common issue?

Is bluetooth an option for Play 1?

I created a big playlist in Sonos from a bunch of Spotify playlists.  We then changed the linked Spotify account and all the songs are now greyed out.  I changed the linked Spotify back to thd original but they are still greyed out.  Any idea how I can get them back?  

Sonos support helped me set up a music library on my desktop and it worked.  When I tried it the next day it didn’t work unless I turned the firewall off.  The settings allow incoming connections for Sonos and File Sharing (SMB).  Automatically allow built in software to receive is also on.  I obviously don’t want to leave the firewall off.  Any ideas please?

Bonjour,Je regarde un pgr tv, puis j’écoute spotify avec l’application Sonos.Quand je quite spotify, je n’ai plus de son tv.Je doit augmenter le son tv avec sa télécommande.Ma configuration Sonos : Beam +sub mini.Tiv : Panasonic, Connectée Hdmi décodeur tv, wifi avec box, routeur fibre optique.Tv  : Hdmi Arc avec BeamMerci pour votre réponse,Cordialement,Guy.R

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past.Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off.All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday.Any one else experiencing this issue or just me?Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen.Tech, can you please take a look and fix this bug asap?

Noise cancellation is barely working when I’m in train or similar noisy place I still hear my surroundings, which is really annoying. In the Sonos app the noise cancellation mode is on  .. can I do sth else or do someone got a similar problem?