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Answered

Wired USB-C to USB-C connection - do microphone and ANC work?

  • November 1, 2024
  • 7 replies
  • 562 views
L

Hello everyone, 


I am very interested in the Sonos ACE headphones. However, I probably have a different use case than many of you here. I only want to use Bluetooth very rarely (e.g. when traveling).

I'm looking for headphones that I can use wired most of the time in the office. So I have a few questions and would really appreciate your feedback: 


1. My understanding is that Bluetooth is completely switched off when I use the headphones with the USB-C to USB-C cable. Is that correct? That would be perfect for me!


2. can I also use the wired microphone for Teams Calls (on my Macbook)? Does that work?


3. does the ANC also work if I have connected the headphones via USB-C to USB-C cable? 

Thank you very much for your answers!

Best answer by Jamie A

Hi @Lacos, welcome to the Sonos Community!

I have the Ace myself and a few of my colleagues do as well, their use case is quite similar to what you’re looking to do. To answer your questions:

  1. That is correct, Bluetooth is disabled when using USB-C Line-in.
  2. There’s nothing in our documentation about it, but I know colleagues that use them for Zoom, Teams, etc, without issue.
  3. ANC does work when connected with USB-C.

I hope this information helps in your decision to purchase an Ace. If you have any more questions, feel free to ask them here or contact our sales team for more information.

hdrapin
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7 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • Answer
  • November 6, 2024

Hi @Lacos, welcome to the Sonos Community!

I have the Ace myself and a few of my colleagues do as well, their use case is quite similar to what you’re looking to do. To answer your questions:

  1. That is correct, Bluetooth is disabled when using USB-C Line-in.
  2. There’s nothing in our documentation about it, but I know colleagues that use them for Zoom, Teams, etc, without issue.
  3. ANC does work when connected with USB-C.

I hope this information helps in your decision to purchase an Ace. If you have any more questions, feel free to ask them here or contact our sales team for more information.

Airgetlam
jgatie
  • jgatie
  • November 6, 2024

I use the Ace headphones daily, USB-C to USB-C, for Teams calls.  Everything works as it should. 

Airgetlam
Sotiris C.
Jamie A
L
  • Lacos
  • Author
  • Contributor I
  • November 13, 2024

Thank you very much. How is the call quality? Does the micros do filter office noise ?

jgatie
  • jgatie
  • November 13, 2024

Thank you very much. How is the call quality? Does the micros do filter office noise ?

 

Call quality is excellent.  I’m not sure about the mics because I’ve never been on the receiving end, but I’ve had no complaints about my sound from other participants.

Airgetlam
L
  • Lacos
  • Author
  • Contributor I
  • November 28, 2024

Hello everyone,

I have now bought the Sonos Ace based on what you have said. So far everything works with the cable connection. However, at least with the latest firmware, Bluetooth is definitely switched off - because I can make all the settings for the Ace on my smartphone at the same time. 
Why has this been changed by Sonos? I can't find a way to switch Bluetooth off. I explicitly did not want Bluetooth with a cable connection. Too bad. 

 

L
  • Lilo123
  • Lyricist I
  • January 11, 2025

Hi Lacos, 

1. Did you find solution to switch Bluetooth off?

2. Can you share how the experience quality while using the cable with teams meetings.

3. How the sound quality while earing music.

I interested to buy the headphones,  but in all the reviews it getting low rank 

106rallye
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  • 106rallye
  • January 11, 2025

From another topic it seems full Bluetooth is indeed turned off, but BLE (Bluetooth low energy) is always on to relay status info to the app.

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