Sonos app - “unable to connect. Try again later”

Forum|Forum|1 year ago
October 29, 2024
18 replies
4538 views

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification. However I can use Alexa to play music or radio stations to different speakers.

i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again.

yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back.

My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app.

Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(

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Best answer by Antonis

Now it works!!

Show previous replies

A

AntonisAnswer

Lyricist I

Now it works!!

J

JBP32

Lyricist I

Same problem for me. After several app reboots and a phone reboot it works now.

With all the s***** connection problems so far I would strongly recommend anyone thinking about Sonos to think agan and select something elese without constant problems

Moderator Note: Modified in accordance with the Community Code of Conduct

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Glenn1983

Contributor I

Thanks for sharing, Antonis. We will see if the problem persists over the next few days. Now we can assume it’s probably the app that causes the issue, and we don't need to spend time reinstalling the system (unless Sonos would recommend to do so after investigating).

bockersjv

Local Superstar

I suspect it’s not the app but backend Sonos infrastructure. Rectifies itself without an app restart or re install.

M

Mister_Jingles

Lyricist I

Same here.

i cannot switch between my speakers with the app.

always unable to connect. Total BS.

To add to this pain the app didn’t even become better or more user friendly with the last update. Now it’s just messy. Previously I was able to switch speakers or rooms much easier. No the start screen is cluttered with unnecessary nonsense.

But bad UI is one thing. Not being able to actually command your devices through the app is a new low.

@Sonos: Fix this please