Hi, I’ve been watching premium content via a few streaming apps, Dolby Atmos sounds perfect via the Beam 2. Today I’ve noticed that my Disney + premium app will not play Dolby Atmos through the Beam. If I disconnect the Beam from my Philips TV, the TV plays Dolby Atmos perfectly. I’ve tried everything, changed cables, changed/messed around with the TV settings and the Beam settings. In the end I’ve contacted Disney support to see if they could help and I’ve been told that Disney doesn’t support Dolby Atmos through external speakers including the Sonos Beam 2, only 5.1. I’m slightly miffed at this. Is this correct, and if so, anyone know a work around for the Beam 2 to get Dolby Atmos?
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I get Atmos from Disney+ through the Beam Gen 2 just fine. Disney support doesn’t know what they are talking about.
Seriously? I must be doing something wrong my end then? Dolby Atmos works fine on my Philips TV, plug in the Sonos and Dolby Atmos disappears. Just watched a movie on Prime, and Dolby Atmos worked fine through the Sonos. This is gonna drive me nuts.
Seriously? I must be doing something wrong my end then? Dolby Atmos works fine on my Philips TV, plug in the Sonos and Dolby Atmos disappears. Just watched a movie on Prime, and Dolby Atmos worked fine through the Sonos. This is gonna drive me nuts.
Seriously.
Thank you for the reply. I tried my Nvidia Shield connected to the Philips TV today and played the Disney app through that. Worked perfectly! So, there is a problem between my Philips Android TV and the installed Disney app playing content whilst using the Sonos. WIthout the Sonos the Philips TV plays Dolby Atmos on Disney through its own speakers. I then connect the Sonos, and straight away, the Disney app can’t play Atmos…! Strange because my other streaming apps play Atmos without a problem. I think I may delete the Disney app on the telly and reinstall it, see if that works.
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