Fix & Optimize

When will Sonos allow Play Dead music app to be added?

Hi,I have disabled sonoNET on my arc ultra but a wifi scan still shows it is intermittent activity on channel 165 in 5Ghz rangechecking status directly on the arc shows HT AP Mode is ON. HT Channel IEEE channel is 165. How can I disable this as this is conflicting with other wifi signlas. IP:1400/support/reviewcontents of /proc/ath_rincon/statusDebug info for INFRA mode at 17336811Mode: INFRA (station)Operating on channel 5180 IEEE channel: 36HT Channel is 5825 IEEE channel: 165HT AP mode: onRF Chains: RX:2 TX:2RF Chainmask: RX:0x03 TX:0x03Max Spatial Streams: RX:2 TX:2Noise Floor: -98 dBm (chain 0 ctl)Noise Floor: -98 dBm (chain 1 ctl)Noise Floor: 0 dBm (chain 2 ctl)Noise Floor: 0 dBm (chain 3 ctl)PHY errors since last reading/reset: 465228 Region: 1

Since the app updates I cannot connect my Play5 gen 1 to either the S1 or SONOS app. I have a mixed system with older speakers and newer ARC and Sub woofer. The other speakers are in other rooms. The 5 is the only one that gets momentarily seen in the S1 app and it automaticallty switches to the 5GZ  SONOS app and doesnt appear there either.

My TV is a Sony XBR-55X850D  i cannot get 5.1 surround sound with my Sonos Arc with my Sony TV.  Only Stereo. I tried everything. help!!! thanks in advance 

I have a turntable currently using the Sonos port. I recently purchased the Sonos ace headphones and a BTA 30 is it possible to listen to my vinyls on my Sonos ace headphones? If so, can anyone help me? I can’t seem to get this to work

I have a Sonos Arc Ultra in a group with a sub and two Sonos One speakers. If I bought a Sonos Amp, could I add that to the group to play two more speakers, which are not Sonos speakers?I have heard this could lead to a TV audio delay of about 75 milliseconds? If this is true, can I adjust for this in the Arc Ultra's settings?

We have an ARC Ultra installed along with a SUB and AMP.  The ARC, every now and then, lowers its volume by itself to 15. We don't have a control system, just the TV. Has anyone seen this before? 

how to change the administrator on a Sonos product

Play 5 works fine on app, and i can get sound over headphones, but no sound true speakers. I replace some bad cups but still no sound. Then i notice one of the IC has a hole in it, Does any one know what will be the replace part markings. I have marked on  pictures, there is a five of them and they are all the same type of IC. Thank you 

Why do I have so much trouble resubscribing to Sonos Radio HD?

Hi, I have a Play 5 gen 1 that I recently added to my sonos account but it doesn’t show under Upgrade section and hence doesn’t show the upgrade offer.  How do I go about making it show?

Since the most recent firmware update and app update (Android) I had my music I was listening to on Amazon music go from fairly quiet levels to around 46 which made it very loud. I am not sure if this is an app or firmware issue. But this is very annoying and makes me not want to listen to music in fear it's going to get way too loud with my kids in the room.  It has also randomly just started playing music when none was playing.  I am not sure if it has anything to do with the lock screen controls in the app being on? I turned them off. But curious if this is happening to anyone else. This on my Arc Ultra with Era 100 surrounds and sub gen 4 

Hi, As I’m French, I already apologize if my english is not perfect.My music system in my house is Sonos configured.I have Sonos Era 100 et Sonos One speakers independant in some rooms and for home cinema, I have Sonos Arc Ultra + Sub4 + 2 Era 100 for surround. As my wifi router was not working well, I built a simple TP Link Omada network based with a controller and 4 access point. I desactivate my router wifi and wifi board and my Vlan is managed by Omada Controller only. But I am facing a lot of connections issue with sub4 and 2 Era 100 surround speakers.It is almays losing wifi connections … Only on this home cinema speakers.All others still connected … Arc Ultra beam is 50cm from Sub4 so It is not a covering issue. I can see them offline in Omada Management board … sometimes go back online … but more often offline. I already factory reset devices and restore wifi connection but still losing after a while.I also forced wifi connection to the same access point via Omada application i

I have had a Sonos Beam Gen 1 in my living room for quite some time. It is connected to my Samsung TV via HDMI ARC and connected to my network through Wi‑Fi. I am using a 2.4 GHz Wi‑Fi network. The Beam works fine on its own.Recently, I purchased two Sonos Era 100 speakers with the goal of using them as surround speakers with the Beam.When installing the Era 100 speakers through the Sonos app, I initially receive a message stating that the Era 100 has been added but may not be visible in the system. The app then advises me to unplug the speaker and reconnect it. This is indeed the case: after the first installation, the Era 100 does not appear in my list of devices.When I set up the Era 100 again, I am asked to confirm that the speaker is working by pressing two touch controls. After that, the Era 100 speakers do become visible and function normally either as standalone speakers or as a stereo pair.The problem occurs as soon as I add the two Era 100 speakers as surround speakers to the

My source is analog computer via 3.5mm headphone out to sonos amp on “system 1 room a” and to sonos connect gen 1 with power amp on “system 2 room b”….all passive speakers….common to both systems is spectrum wifi (ethernet connect to computer, sonos amp and sonos connect gen 1)….sonos app on computer controls whether I choose manually sonos amp, or sonos connect controlling “system 1” or “system 2” respectively.Problem:...once sonos amp or sonos connect are chosen on sonos app…...app randomly decides on its own to jump to the other system after it is chosen... Ideas…?….thank you..!!

I want to add a bass booster to give my home entertainment system more low-mid range bass. I already have 2 sets of Play 3, 2 sets of Play 1,lspeakers,’plus a Playbar for my TV but also connects to music if I choose.All about 10 years old but still work great. Can anyone recommend a unit? I’ve looked at the shop but worried about backwards compatibility with both app and existing Play1 and 3’s and whether I need a small or larger bass booster- my house is a small mid terrace open plan.Appreciate any advice.

Hello,I would like a bit of help building my setup for my new apartment. The TV will be placed in the living room which is part of an open plan space which also hosts the kitchen and the dinning area.I have already an Arc Ultra and a sub mini and I want to purchase two 6” in-ceiling speakers (Sonance) connected to a Sonos Amp.The thing is that the distance behind the sofa where I can place the in-ceiling speakers is more than the max suggested of 6 feet (1.8m). It is actually 6.2 feet.Will this distance be problematic impacting the immersiveness of the setup?

I can play a playlist and see the list of songs but can’t see which song is now playing. What am I missing?

Our Move will come on automatically playing a song and then switch to ambient sounds in airplay. I have sent a diagnostic Moderator Edit - Recorded and removed diagnostics number.

My sonos app isn't picking up any of my sonos products, tried all the usual stuff with no luck?

I've spoken to tech support about this over a year ago, but see no progress in correcting the problem.When selecting ALL channels in  SiriusXM,  Sonos only shows those channels in your library within your Siriusxm account, and even that list is not 100% accurate.When selecting ALL channels, you should see a list of ALL SiriusXM channels, as you see when logged into the Siriusxm app. 

Bonjour tout le monde voici je n’arrive pas à associer ma barre de son arc ultra et le sub 4 à à l'application sonos   L’apli ne trouve pas la barre sonos arc ultra merci beaucoup 

i recently purchased the sonos arc ultra and era300 speakers to create a home theater system when grouped together i get sound from the arc speaker and one of the era 300 the right rear but no sound from the left, if i disconnect all of them from the grouping i get sound out of all of them but loose dolby atomos effect

I foolishly purchased a second sound bar, sub and speakers for an investment property in a resort used by guests. The Sonos system is pure junk because it doesn’t work. The hours I have wasted persisting with apps, You Tube and Sonos ‘robot’ help line is exhausting. So much tech that it fails to actually work ie play sound! Hey Sonos! Keep it Simple!!!!

I had to restart/setup my Roam after changing WiFi network. I went through the factory reset process and everything was connected and set up and my password worked and I got Spotify pulled up in the app, but it won’t play the music.?