Fix & Optimize

I changed Wi-Fi networks and managed to connect my play three with a bridge, to my S1 app. Now it won’t connect for some reason and I think I need to reset the play three with or without the bridge I don’t know. So I can re-connect the play three to the S1 app. I have an S2 app for my Romi in another part of the house, when I try to open the S1 app it tells me to use the S2 app. that would change the two profiles I have for the separate speakers.

I recently bought several speakers, including the Arc ultra, sub 4, and 2 era 300s. I have those working together in a group for my home theatre, but I would also be able to play music from my phone, and exclude the arc. Is it possible to have a tv setup, and a separate music setup?

Im losing my mind over this issue. Its been several hours per day for four days including with Sonos support and no luck. I have a new Arc Ultra connected to a new Sony Bravia 8 II television via the TV eARC port using the HDMI cable included with the Arc Ultra. I have read for hours and tried everythign I read to get sound to come out of the arc ultra. Ive tried many different Sonois app and TV settings and different combos and many, many reboots of both products. I do not have any other HDMi or other port being used on the TV.  Sonos support say I need an eARC to HDMI adapter?? What is this? The support tech seemed to get annoyed when I was asking anythign about the adapter. All my research shows the tv and soundbar are eARC as is the HDMI cable included with the Arc Ultra. I dont see any adapters online, only extractors which seem to only be used if one of the products is not eARC. Anyone using the arc ultra with a Sony Bravia 8 II?Or, anyone who understands why I would need an extr

I just want to check before installing the newer Beam Gen 2 that I have the steps correct, my current setup is Beam Gen1 with play:1 speakers as rears and a sub mini. I will be selling the Gen 1 beam once it's replaced. 1. Remove rears and sub from 'Living Room'2. Remove Beam and factory reset or transfer ownership? 3. Add new Gen 2 beam to 'Living Room'4. Re-add rears and sub to 'Living Room'Please let me know if I've missed anything or if there is a simpler way of doing it.Thanks, Andy. 

Hi,so I finally solved my Sonos troubles with sound via FuryHD Vrooom. Well spent 600 bucks.  Now the whole family would like use the setup.  Source is Apple TV or Panasonic UB9000. Projector is JVC NZ7.  So no ARC or eARC. Parents do not have smart phone. They are literally sending me SMS to change the volume if I am out of cinema room.  How to control Sonos volume without smartphone with HD Furt instead of eARC?

Hi All, I have a very mixed Sonos system and is used mostly for listening to the radio around the house. My problem is that the audio drops out for a few seconds every five minutes when listening to radio stations through all the radio apps I can find on the music service page. However, if I listen to music on either Apple Music or tidal there are zero problems - rock solid!!i always keep software up to date and yes I’ve done the turn everything off including router and what must be a dozen or so tries. My WiFi is rock solid and I have fibre 600/600 so no speed issues

At the end of each song, the volume comes Very High before transitioning to the next song? What cause that issue?

Hi, I'm trying to remove some Play 1 speakers from my system but the option is not available in the app. I can find where to remove my Beam and Era 100s but no option is available for the Play 1s. Thanks in advance for any help.

Please share any eArc hdmi splitters that worked for you. Everyone was talking about Arkana, I’ve tried it, payed 400 usd with taxes, then spent several weeks trying to fix sound interruptions, changed tons of cables, trying all recommendations, but had to give up on that one and now looking for other options.There are plenty opt of hdmi splitters on Amazon, so would be great if anyone had success with any and will recommend.Thank you!

Hi, I was considering the SONOS stands for the era 300 pair. However My ceiling is 10ft. Are these stands too tall? I currently have one sitting on a low surface and it sounds amazing. Getting a second.  Also it was recommended in their instructions to put it 8-10ft a part. I was originally hoping 4.5 ft guess this will be too short. Any advice? Should I go for the regular stands. Will I still have good immersion from Atmos Music?

I was sold a bill of goods by Sonos that I had to buy the arc to buy their Sonos ace headphones.  What a mistake.  Everyday it’s a struggle to pair the ace with the arc.  It never works until I try to push the button a dozen times before it connects.  Tonight I just spent an hour and finally gave up.  Just an awful product.  The strange thing is I vacationed in Florida for 4 months.  The headphones hooked right up to a regular tv as I never had a problem.  You turn the tv on and in 3 seconds the headphones work.  Now I’m back home with the arc and pushing that button with the audio swap is an absolute nightmare.  If you’re thinking of buying - resist and go elsewhere.  

I’ve had my Beam 2 connected to the ARC port of my TCL 65S425 for a while without issues and then I broke everything and can’t fix it. The volume controls for my universal remote were really slow and didn’t always work at all, so I decided to set up the remote with the Beam over IR. Seemed to work fine for a little bit - I don’t seem to have a way to make the TV stop responding but it didn’t really matter. Then maybe just a few days in, it started resetting the volume to 15. Restarted, unplugged, etc., the TV and the Beam several times in different orders and looking through every menu I could find for help and nothing. I couldn’t find a way to undo the remote setup. Eventually I decided to do a factory reset on the Beam, and it’s still there blinking green at me like a demonic sob. It’s still in my app as ‘Not Connected’ and I don’t see a way to actually wipe it AND when I click Add Speaker or Component, nothing happens. Also I have a sub mini which now says Speaker Missing From Room

Beam turns itself.off

My home theater setup is Philips 55inch tv, Ultra Arc, sonos Sub and 2 era 100 speakers for the rear. Since the problem with the arc and apple tv working together with atmos with my 10 year old tv, Im looking for a replacement for my tv. I have had it with resetting all the time for good sound. Only…..every where I look there seem to be a problem with the Arc and the Apple TV together for using Atmos and sound in general.  Is there a recommendation for a good 4k tv where they all work together smoothly?

Originally had my Play 1 speakers running under Sonos 1 Controller.  Wanted to use my NAS instead of my local drive for storing music.  Existing Windows app doesn’t support SMB2 so I decided to install the latest version (Sonos_90.0-77070.exe).  Said my product (Play 1 speakers) were not compatible yet the website says they are.  Suggested resetting the speakers.  Did that, both are flashing green.  Every time I run the application installer it only offers me connect to existing system or learn how to never create new anything.  Connect to existing results in can’t find any products.  As such, it never actually installs the app.How do I install my speakers as if I just bought them from the store because right now, I get no such option.  It only offers connect to an existing system, which now, doesn’t exist because I reset the speakers.  Before resetting the speakers, it said no compatible products were found and to install Sonos 1 controller instead.What’s the deal?

Any reason why exclusively ……………. station still won’t play on My Tuner Radio?

Good evening, I’m adding artists to my favorites in the Sonos app from Qobuz, but the artwork and names have nothing to do with the artist. What should I do?Philippe

I have had a Sonos system since 2019.  Started with two One SL speakers and a bridge to connect a Denon receiver and Polk Audio speakers.  Over the years I’ve abandoned the bridge because it was neither reliable or easy to use.  I’ve added two more One SL’s, a Move, a Move 2, a One, and a Play, so now 8 speakers. I stream music off Apple Music.  In the past that was reliable and enjoyable.  A couple years ago Sonos updated their App and I went through several months of buffering issues.    Eventually, after several hours with phone support, we connected an Ethernet cable to one SL speaker and things sorted out.  About a month ago, my system decided buffering was preferable to playing music.  Sonos Tech support said delete the Ethernet cable and reboot speakers and mesh network.  I did, the buffering persisted. Deco support said their X55 system supports 2.4 and 5 GHz broadband.  They walked me through setting up a network that is only on 2.4 GHz and connecting all the Sonos speakers to

HI there!I just got a brand new ROAM SL from my uncle.But when tried to set up the speaker there are problems.First when put my charger on (the official charger),the charging indicator blinks red light ,no orange light and a white led next to the Sonos logo glowing,when I unplug the charger the led goes off and no matter how long I press the power button there’s nothing happen. I googled this problem it says there is something wrong with the battery.Should I just change a battery?Second,when I tired to connect to the app it said your speaker needs an update so that you can use it,but it keeps showing the error code 1016,I tried to change a different WiFi but the problem was still there.

I'm very frustrated waiting for a feature of the latest update provides to be activated, checking a couple times a day in hopes of seeing it. That got me thinking of a feature that would be nice. Can we please have a placeholder for the pending features in each update? Nothing fancy needed, even just the controller option present but faded would let us know the App update was applied and we are just waiting on the feature activation to happen for us. Appending a "Pending" or "Coming Soon" would be nice too.Maybe on the update pop-up add a line about feature activations pending? That might lower the confusion about why other users are seeing things the user can't see, even though the update pop-up says the system is fully updated.

Hi all. First time poster.  I have setup a stereo pair of One Gen 2’s and a sub mini in the Living Room and identified the group as ‘Living Room - Sonos’.  While Spotify on my android phone identifies the group as ‘Living Room - Sonos’ and plays music through both speakers, the app I am using (Hi-Fi Cast) only sees the group as separate devices. If I select the right speaker, sound comes out of it, and only it. Select the left speaker and the song won’t play. I have recreated the group a couple of times but still end up with the same issue. Weirdly, if I use the Spotify app on my phone, the music plays through both speakers, and if I close it and then use Hi-Fi app, while it sees the devices still as separate entities, it will play music from both speakers. As I said, Weird. The problem returns if I select the other Sonos device. A pic of the Hi-Fi devices tab is attached. I am sure there is something fundamental I am getting wrong with the setup. Appreciate advice on how this might be

Hello,I used to be able to listen to the last two weeks of archived music from KCSM on Spinitron using the “Stream What You Hear” app on Windows 10 via TuneIn.But now, for reasons I cannot divine, I can no longer do so.I have re-installed the app. No luck. I have checked the KCSM streaming URL and it is unchanged from what I originally had.I can listen to the Spinitron archive on my computer speakers. But I cannot now find a way to have that same signal route to the Sonos TuneIn--which I used to be able to do for years!I am baffled and out of ideas.Any thoughts/suggestions would be much appreciated.Thank you.Matteo

When I load a user created Apple Music playlist the order of the tracks in the playlist shown in Apple Music does not match the order of the tracks in the Sonos queue.  Not by a long shot.The playlist was sorted by Artist in Apple Music. 

How do you power on the sub? Just plug it in?

I have a surround set up using Arc and two 300’s as rears. One of them makes this plinking noise when I'm not using and the noise seems random (not every 30 seconds or minute). Any ideas?