Fix & Optimize

Roam ************This is the second of our Roams to die, both of the same deaths. They work until they don’t. You cannot turn it on or reboot (in any of the multiple ways to do so). I chatted with a Sonos tech (good) and we determined it had no power - the magnetic pad had stopped working, but I could recharge it using a C cable. When charged, it still would not respond. This one did hold on for another year past the first. Am purchasing a refurbished Era 100 to replace it.  Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.

  I’d like to say that the following does not apply to the majority in this community. However, on the outside chance it may apply to a few here’s something to consider. But first let’s define what WAN stands for in networking.WAN_Wide Area Network Wired WAN (internet) speed: This is the max speed the router can connect to the internet/outside world with, shared cumulatively to all devices on your network whether wired or wireless. You want to make sure the router supports at least the speed your ISP is selling you.Today ISPs are providing speeds of 1GB, 2GB, 5GB and 8GB coming to homes/businesses. The latter two speeds are typically reserved for small to medium-sized business clients typically hosting a Wired environment and limited Wi-Fi usage.1GB and 2GB ISP speeds in homes are very common. Wi-Fi versus Wired clients make up the majority of the bandwidth usage. Today, a fast/robust Wi-Fi (or as some like to say albeit incorrectly “Strong Internet” 😊) is a must for audio/video strea

I’m going to be mounting my TV tomorrow  morning so I really hope someone answers this in time for me 😬. I have my Sonos arc ultra sitting on the front of my fireplace mantle. There is approximately 3.25” from the back of the Sonos to the wall where my TV is going to be mounted. I’m doing the thinnest wall mount I could find (1” from wall). The TV depth is 2.25” (3.25” with mount), so that leaves the back of the Sonos speaker flush with the front of the TV screen. As I unfortunately need to mount the TV higher than I would like in general, I’m trying to keep height as minimal as I can. As the Sonos arc is not mounted directly below the TV on the wall the tv is mounted, but in front of the TV by a few inches, do I still need to adhere to the 4” distance between the two? I’m under the impression that is mainly because of the upward firing speakers and you don’t want that to bounce off the bottom of the TV… but I wanted to additionally ask if there are concerns regarding any magnetism of

HelloThe graphic below is just to get your attention as I think it looks nice but adds nothing to the information being discussed other than the caption 😂. This link will take you to the article published in 2022. Below are quick links in the article that I decided to “star” as they highlight elements that I and other community members have been saying for years. I’m going to add an eighth (8th) mistake to avoid which is….Make sure satellite nodes in a Mesh network do not have DHCP capability to assign IP Addresses to clients. IP Address assignment (DHCP capability) should only be allowed by the main node which is the router in a Mesh network.Other points listed above are important as well, but some require additional expenditures such as Ethernet backhaul. I personally have my ASUS Wi-Fi 7 mesh network wired as such which provides rock solid performance for over sixty (60) clients. Thirty (30) of which are Sonos. IMO it’s a worthwhile investment. So, enough introduction. Click the li

Hello all, I have the Move 2 speaker and it's working fine except for the status light is no longer on even though the speaker is playing. I turned it on and off several times and the problem is still there. I went into the setting in the Sonos app and the status light is toggled in the on position. I turned that off and on several times and did not solve the problem. Would someone respond please that has had this issue? Thank you.

Hi there, I am wondering if anyone has any suggestions please regarding my Sonos setup using the Virgin Hub 5 and there extender pods!  I have a number of devices throughout my home and they keep cutting out and then reconnect with a delay or I have to reset the whole WiFi router and pods for it to work, but it is still very intermittent with play back.  I have contacted Virgin and they feel the WiFi network is poor in my home (I only live in a 3 bedroom terrace) and now have given me 3 pods and still facing the same issues.  Is this a known issue with their equipment and if so, any work around or do I just look at getting a new router? 

When I open the Sonos windows app I am asked to check for updates, which I do and there are none. It then goes back to the same screen for checking updates. If I select “more options” and then “continue using the Sonos app” it responds with “some products are not registered”. On selecting “register your products” it asks you to log in and then responds with “your system is up to date” but it then goes back to tell me “some products are not registered” and I can’t get into the app.I have tried uninstalling and reinstalling the app but still the same result as above. I have rebooted the router and powered down and back up all my Sonos devices to no avail.I have tried contacting Sonos via the chat selection for the past 2 days but after waiting over an hour on each day I have given up in frustration.I can play my music using my iPad or iPhone with no problems so the connection is there.any advice would be welcome

Can anyone tell me what the difference is between these two Gen 3 Subs?I have the original soundbar and want to add a sub to the system. It will be in my cinema room and hard wired to my network.https://www.amazon.co.uk/Sonos-SUBG3UK1BLK-SONOS-GEN3-Black/dp/B0876T1LRZ/?_encoding=UTF8&pd_rd_w=lnqET&content-id=amzn1.sym.e4042fcb-2ca1-494d-bbe2-a14a9e531a4c%3Aamzn1.symc.fc11ad14-99c1-406b-aa77-051d0ba1aade&pf_rd_p=e4042fcb-2ca1-494d-bbe2-a14a9e531a4c&pf_rd_r=J9ERG0V6GD20MTH4PZ8K&pd_rd_wg=vNekk&pd_rd_r=ab7e765d-ddd4-4646-b3ce-20aec3daed46&ref_=pd_hp_d_atf_ci_mcx_mr_ca_hp_atf_d&th=1 https://www.amazon.co.uk/Sonos-Sub-Gen-Wireless-Subwoofer/dp/B01HL8LXQ8/ref=pd_ci_mcx_pspc_dp_d_2_t_3?pd_rd_w=fyFHx&content-id=amzn1.sym.3911b526-fee6-441a-ada1-4ff2f7035f28&pf_rd_p=3911b526-fee6-441a-ada1-4ff2f7035f28&pf_rd_r=58B2Q27SHNY33B8RKHRJ&pd_rd_wg=P2ZwV&pd_rd_r=0c1d6be3-beba-4e4d-b5a0-bee578156a6d&pd_rd_i=B01HL8LXQ8

My Sonos speakers (except the two Moves) are Ethernet connected to my network. they function fine as a directly connected TV speaker system, however whenever I try to direct Apple Music or Spotify content I receive a ‘connection timed out’ error.I’ve deleted and reinstalled the app. I've power cycled both the network equipment and the sound bars. The Moves also have the same issue. Any ideas?thank you!

There is a Numbers 1 over the speaker symbol Sonos Fiveon the Sonos app

Was tempted to try iOS26 Public Beta and wondered if anyone else has tried and if Sonos S2 app works still.  My phone is still my primary controller so won’t bother is there are major issues. Thanks in advance.

I recently connected a pair of Play:3 speakers as surrounds for my Beam 2, Sub 3 basement home theatre setup and the surrounds are giving me a lot of trouble. The audio coming out of the surrounds is throbbing like a tremolo effect, similar to if you talk into a fan that’s spinning. I previously had a pair of Play:1 surrounds connected and they worked perfectly, so the Apple TV and Sony TV settings are not the problem. I have tried rebooting the Beam. I have tried rebooting the Play:3’s. I have removed them as surrounds and added them from scratch and the problem persists. Could this be an issue with wireless interference? If it matters, the Beam is connected via Ethernet with WiFi disabled. I believe when the Play:1’s were hooked up I did not have the Beam on Ethernet. Suggestions please?

Hi! Just upgraded my Playbar to an Arc Ultra. I already have 2 Play 1’s and Sub 2. Will I be able to to add these to the Ultra without compromising the sound quality? Any suggestions greatly appreciated.

ARP attack between Sonos speakers. ARC attacks the Era-100 rear speakers, or vice versa. What's happening with Sonos? My Eset antivirus detected the ARP attack between these products, and this is causing my Wi-Fi network to crash. I also notice they're creating a hidden 2.4GHz network. 

Good afternoon all.Is anyone able to assist with the below issues with my Play 1.About a month ago, every time I opened the Sonos app, it would show that my device could not be found (using Samsung Galaxy S24 Plus) I would leave the app open for around 10 minutes, and it would eventually show up, however, as soon as I went to go back into the app, again it would not appear. I have 1 Gig broadband speed, and connecting via wifi.I uninstalled and reinstalled the app, still the same issue.I have now factory reset the unit, but I still have the same issue. In addition, since resetting, Google Assistant will not install (I have relinked the account with Sonos), but no joy.I can install Alexa no problem (which I do not want), however, this is not responding to voice commands.Seems like I have multiple issues, and have tried all basics to fix this. I have no idea what to try next.Any support would be truly appreciated.Kind regardsDarren.  

Hi everyone,I have a question about a potential setup:I already use several Sonos speakers around my apartment. In addition, parallel to sonos speakers, I have a pre-amp record player connected to a pair of active B&O speakers (via RCA).I’m wondering:Could I add a Sonos Connect between the record player and the B&O speakers, so that: I can still use the B&O speakers to play vinyl I can also send Sonos/AirPlay audio to the B&O speakers And ideally, I can sync the B&O speakers with the rest of my Sonos system, so they all play together The key thing is:I don’t want to have to unplug the record player every time I want to use Sonos/AirPlay — so I’m looking for a sort of "RCA switch with Sonos/AirPlay built in." Would the Sonos Connect work in this case?Is it even possible to use a Sonos Connect to "bridge" audio between a non-Sonos source and non-Sonos speakers like this?Also, if this is possible, do all versions of Sonos Connect support this functionality, or shou

Hi ive recently gone from mac to pc and no  longer have air mac...and i want to make the sonos my default speakers for my PC i asked co pilot about it🌐 Option 3: Streaming via Software (for full system audio)!--startfragment>!--startfragment>If you want to stream all PC audio wirelessly to Sonos:🛠️ Use third-party software like:Stream What You Hear (SWYH) – for Windows AirSonos or AudioBridge – for MacThese apps create a virtual stream that Sonos can play as a “radio station”:Install the app and start streaming. Copy the stream URL. In the Sonos app: Manage > Add Radio Station and paste the URL. Play it from Radio > My Radio Stations.!--endfragment>HAS anyone tried this...i have attempted using a 3.5 headphone jack with the line in option but it produces a loud humming sound and the quality was distorted,,,!--endfragment>

I’ve got a handful of Sonos devices using the (dreaded) S2 app on iPhone & iPad (latest versions of iOS/App).I’ve named each of the devices/rooms appropriately and some names stick (e.g. Kitchen which has a Play:1, Living Room which has 2xPlay:3 + Sub) but others (e.g. Snug with a Five,  Garden office running an Arc) don’t.  They look like the name has stuck but at some undetermined point in the future, it reverts to Sonos Five (so I have a couple of rooms with the same name or a name which isn’t helpful to anyone other than myself as guests don’t know/care about the device type).I’ve tried using either the canned names (which I don’t want to do as they don’t all match the names I use for the rooms) or bespoke names but the same happens. I’ve looked through a load of other posts but they all seem to be about how to rename a device from the app rather than it not working. Can anyone tell me what I’m doing wrong or is this just another bug which will at some point be fixed? 

I recently got a few Symfonisk speakers, and encountered and issue when adding youtube music, my primary streaming service, to my account. When i go to access my playlist, most being over 100, with a few encroaching on 500, i find that the list will loop after the first 100 or so songs, meaning i am unable to view any songs in my playlist after the first 100. Steps to reproduce the issue:Add Youtube music account Open any playlist over 100 songs Scroll down the playlist until you reach the 100th song, and voila, you will see that same section of the list repeat over, and over, and over, and over, and over!This is an issue I've had for a while, i had a Sonos play:1 a few months back, and it had the same problem. I've tried uninstalling and reinstalling the app, using different phones, and as previously noted, even using completely different products, all with the same problem.I can add any more details if necessary, but in my case, it really is as simple as that, nothing really more to

Hi. I own sonos arc, era 100 and sub (gen3) i usually use my speakers for 3-4 hours a day and i plug them on and off every single day. I want to know by doing this am i damaging my devices or is it okay to turn them on and off from power every day

I have a Marantz SR6014 with 3 Sonos amps already installed across 3 zones. I added a Sonos Port to the receiver so that I could stream music through my TV surround as an additional zone (added to the phono rca connections) however the sound is not very clear and even after adjusting the eq etc, still a little muffled. My question is, if I replace the Sonos Port with another amp, would it sound better? Could I just hook it up to the rca ports on the receiver, or is there a better way for optimal sound?     

Hi,For more than a year now, I’ve had a persistent issue where I need to re-authenticate my YouSee Music account in the Sonos app **every single day** to be able to play music.I’ve contacted Sonos support (ref: ******** ) and was told the engineering team is aware and working on it – but no ETA has been provided. Also, there’s been no clear statement on how or when affected users will be informed.I’ve followed the “remove and re-add service” workaround from YouSee, but it’s only a short-term fix. This issue started after the new Sonos app was launched – and it still isn’t resolved.❓Is there any official update on this issue?  ❓Has it been identified and prioritised internally?Thanks in advance – hoping the community (or someone from Sonos) can shed some light on this.Moderator edit: Case number recorded and removed

Hi Just bought a Beam and connected to system with existing Play 5. Works fine in a group while playing music, but the minute I change to tv the Play5 drops out of the group.   Anyone got any ideas? 

Hi!I have a Play5 speaker which keeps turning itself down. Other devices are unaffected. It doesn’t seem to be a stuck button on the device or a controller.Is there a log I can view to see what is causing the volume to reduce?Thanks.