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Airy
Contributor II
August 5, 2025
Answered

sound control

  • August 5, 2025
  • 4 replies
  • 162 views

My Sonos beam is connected to the tv. When trying to adjust the volume with the tv remote I have to get very close to the beam/tv before it will work. If I am 15 feet away it will not work /

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Best answer by AjTrek1

Were you able to adjust the volume of your TV at 15ft away before you installed the Beam? Also, note the location of the Beams sensor. See the link.

https://support.sonos.com/en-us/article/ir-sensor-location-on-sonos-home-theater-products

If mounted extremely low below your TV the angle may be an issue.

4 replies

AjTrek1
AjTrek1Answer
August 5, 2025

Were you able to adjust the volume of your TV at 15ft away before you installed the Beam? Also, note the location of the Beams sensor. See the link.

https://support.sonos.com/en-us/article/ir-sensor-location-on-sonos-home-theater-products

If mounted extremely low below your TV the angle may be an issue.

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Airgetlam
Airgetlam
August 5, 2025

Note that in general, when connected via ARC, the Beam receives its volume ‘control’ messages from the TV itself, and not directly from the remote.

This is slightly different when the Beam is connected to the optical output of the TV, which can’t carry CEC commands. 

Bruce
106rallye
106rallye
August 5, 2025

Did you maybe put the Beam in front of the ir sensor on the TV?

    Rajpriye
    Rajpriye
    Trending Lyricist II
    August 18, 2025

    Your Beam uses IR for volume, so distance and line-of-sight matter. Enable HDMI-CEC/ARC on your TV for reliable control without needing to aim the remote.

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