Fix & Optimize

Watched an old Marx Brothers movie DVD last night.  The DVD box stated it was Dolby Digital 1.0.  So I expected that to get sound out of my Beam Gen 1 I would have to change the sound output from my Bluray player from Bitstream to PCM.  But it worked on Bitstream!  The Sonos App was showing the sound as Doby Digital 1.0I had reported this as a problem with support, as had other people.  Now it appears to have been quietly fixed.  Don’t know when but must be fairly recently. Previously reported here 

I have an existing Sonos system with a play base and play:1s as rears in the living room and several play:1s throughout the house in different rooms.I am considering upgrading to the arc ultra, era300 rears and a sub 4 for the living room.Are there any issues using “one” sonos app to control the new arc ultra, era300 & sub 4 with the old play:1 speakers throughout the house? I understand they will work separately for movies, but will music work in all speakers for the entire house with one app?

I’ve used the system in my workdays for some years now, and love it, but notice that when I played playlists controlled from my streamdecks I would have intermittent drop outs and cuts, like the left/right/sub would independently drop and then come back after a few seconds.I had searched a lot, dont many updates, restarting my router and all the satellites in the mesh, nothing worked. At this point, if you’re hoping theres a silver bullet, sorry, BUT. I recently got a mate who had been playing with music generation online, and I really liked the stuff he made so got a copy of it onto my main pc, and added the folder as a music library in the sonos app. Other than having some of the worst playlist management options I’ve ever seen, like having to remove and re-add a library source to update it…. it HAS NEVER CUT OUT. I only just realised it this morning as yesterday I’d hit a different playlist and had the cut out but didnt make the connection. So I figure its either the sonos linkage w

All 7 speakers were working fine on my Eero system. Then my internet went out and the technician said it was because of a programming glitch (Internet service providers recently changed hands). But he fixed it and now internet works and my Eero network is also working and even shows that the Sonos speakers are connected. However, the sonos app will not recognize ANY of them. I have 1 hardwired direct to the Eero hub and it still is not seen. In the sonos app, i am logged in, i have deleted and reinstalled the app, and Content Services in Sonos remains grayed out. When i go to spotify (which also is up to date) and tap the icon to connect to sonos, there is nothing. How do i get content services showing? how do i get this damned nightmare of a system to recognize speakers (and yes i did a factory reset)

Trying sonos play 1  

Hi All,Overall, I can’t complain. Physical hardware construction and delivery of sound is amazing. When it Works….! When it doesn’t, for whatever reason… cause considerable grief…. Upgrades another story… ! To put the cards on the table, I chose Apple,…. once hooked they reel you in… I chose Sonos,… and have spent more then AUD $100K on Sonos…. No issue.. when it works…  But when it doesn’t, well let me tell you… I’d put it all in a cardboard box and send it back…Kind regards, Matthew.  

 There is a huge difference between Dolby Atmos music and non-Atmos music.  My system is Arc - Sub - 300s.  For Atmos tracks I am usually at volume 29-30.  With the same album in a different codec I have to use a volume of around 60 or more.  God forbid I should mix Atmos & non-Atmos tracks in a playlist.  TV volume and Atmos volume are closer to each other, but I don’t listen to TV that loud so maybe not a great comparison. NOTE:  My Volume Limit is set to 65.

I can't connect any Sonos gen 1 products to my new sky 5g hub … even though it says it's split into 5g and 2.4g 

I still have missing items in app after doing reboot

Please see the images of our living room area, Era 300’s were placed on floor behind Sofa on floor stands, made room look untidy, cramped for space and cables etc Previously had Play 1’s mounted in bookcase on virtually empty shelves thes were less intrusive and better for general music, was persuaded to upgrade to Era 300’s whilst great for Atmos and movies, placement in middle of room is not great for music. Have played around with having them slightly higher and wall mounted and generally happy with sound. Just need some advice on best position to mount as rear left is in a corner and rear right slightly more open location. Aware Trueplay will deal with most of issues. Should I mount at 2m above floor leaving only 40 cm from top of speaker to ceiling so will need to mount upside down. Should they be flat against wall or angled in at approx 45 degrees?TV and Arc in process of being wall mounted, desk size reduced and Sofa moving back about 1/2M  System Sub Gen 3Arc UltraEra 300 pair 

Hello there!I need your advice on where to place my new Era 300 on the back of my couch.After some reading I would place them where the green “Xs” are on the picture. Please disregard the crazy red circles.They are both:- 1.5mt from the floor (about 5ft)- 1.2mt from the ceiling (4ft)- 2mt from each end of the couch (6.5ft)- 1mt back from the couch (3.2ft)What do you guys think?Cheers from Italy! 

I have two sonos moves and two sonos ones... I'd love for them all to be in a zone, but the moves aren't listed in the products that are compatible? Why? The moves give great base and work well as good base drivers in liu of a dedicated sub, which is why I went with it. Sure, yes, I can do a Group, but this gives flakey reliability when using Spotify, so I'd love to setup a zone. Is there a future where the move can be added to this list?https://support.sonos.com/en/article/set-up-a-zone-for-multiple-sonos-products

I'm new to sonos and love the system. I have an arc ultra and two 300s for surround. My issue is that there isn't an option in the app to go from surround to stereo sound easily. I've seen responses to this issue before with people saying to switch to full sound in the app. I agree this helps but the audio still only comes from the top speakers in the 300s. The front drivers don't produce any sound which seems like a waste of the speakers potential. I've gone through the process of unlinking the surrounds and setting them up as a stereo pair and there's a huge difference in sound when all the speakers in the 300s are producing sound. Every speaker system i have ever owned had an option to switch between surround and stereo mode. I'm wondering is this will be considered in an app update or if I'll have to unpair them from surround every time I want to hear music from the front drivers in the 300s. Thank you

For months I have had problems with speakers disappearing from the app and then reappearing. I would try to play music in say 4 rooms, and it would play in 1 room but not the others, then all of the rooms, and then stop randomly and one of the rooms would disappear. So so so frustrating.I have a big range of speakers - Ones, One SLs, Era100s, Era 300, Beam, Subs, Amps, Connect - all over the house.I thought it was my new Unifi network so i spent ages modifying that but still I had the issues.Then I realised the most common issue was in a room with a Beam. I just upgraded that using upgrade credit to an Arc Ultra. AND MY ISSUES HAVE ENTIRELY GONE AWAY!!!!I can now use the app like the good old days - all my speakers are there (including another Beam in a different room) and I can add and remove rooms from playing music and it just works. I can change volume - AND IT LETS ME DO SO STRAIGHT AWAY!!I am so happy and wish I had upgraded that Beam months ago. I have no idea what this has done

Currently it is not possible to add the IKEA Synfonisk speaker to a zone. I just recently got an Era 100 where that‘s possible and it would be amazing if the feature could be added to the Synfonisk speakers as well.

Hi everyone,I'm repairing a Sonos Sub Mini (no power, no LED).After extensive troubleshooting I found:- Capacitor C713 was burned (replaced with 10µF 50V 0805)- Chip U702 was defective (confirmed by oscillating output voltage 10-15V)The original chip U702 is marked: 1342ENACE GJRSF in a SOIC-9 package (5 pins one side, 4 pins other side, body approx. 5x3.7mm)I replaced it with NCP1342ENDCEAD1R2G from onsemi, but the output voltage is still oscillating 10-15V.Can anyone confirm:1. Which exact NCP1342 part number is a direct replacement for the 1342ENACE marking?2. Has anyone successfully repaired a Sub Mini by replacing U702?Thanks in advance! 

I have an Arc Ultra under my tv. I’d like to add Era 300 rear speakers. My question is, how far behind the couch can I place the Era 300’s and still get the full effect? The rear wall is 8 feet behind the couch. Will this work?

mmmmm… so I follow the TruePlay prompts to the letter.  The result?  My system is now down. Had to hard restart my iPhone.  Yes, I have the latest iphone software, updates, massive connectivity on my network and updates to all speakers.  Oh sonos...I think we’ll need to send you to goodwill.  My patience is GONE. 

Anyone have problems like this recently? I had to re-copy and re-index everything recently. Now some albums don’t have artwork. The artwork shows up on my computer in Apple Music, shows up in finder on my SMB server, but does not show up in Sonos controller on iOS or on MacOS. 

My radio station skip when playing Tune In but if I switch to Pandora (where I can’t get my local radio) system plays fineThe radio stations have their own apps but I don’t know how to connect Sonos directly to those apps to see if the skipping would stop.

Sonos arc ultra with 4 era 300 and 2 gen4 subs all grouped together now popping and crackling randomly while watching tv. All firmware updated all have perfect WiFi signal. Arc ultra plugged into tv eArc. Who else has this issue and how do I fix it. 

Hello. Apologies for my poor English.For anyone experiencing issues with the power supply for the Sonos Play 5. The fault is that the IC supply voltage in the converter fluctuates between 7–15V.If the typical faults on the primary side have been ruled out, please check the secondary side of the optocoupler. I’ve had three such cases recently that repair shops couldn’t resolve. It seems to me that the adhesive degrades the resistors over time. Best regards. The photo shows the correct resistor values.Translated with DeepL.com (free version) 

Pirates of the Caribbean 4k uhd disk on ps5 and still not dolby atmos.Sonos app on pixel 10 pro xlTV: 65" Lg c3Sound: sonos arc ultra, 2x era 300, and 2x sub 4. Using factory hdmi cable that came with the arc ultra and plugged into port 2 earc. On tvTV audio set to pass through and bitstreamPs5 audio set to av amp, and priority set to dolby atmos. Using hdmi 2.1 cable and plugged into hdmi port 1 on tvMovie pirates of the caribbean(1) 4k uhd support dolby atmos and in movie menu setup selected dolby atmos, and yet still no dolby atmos when play movie only getting multichannel PMC 7.1. please help.  Also in ps5 main menu dolby atmos is working but not when playing movie.  FIX!! Friend on mine told me what I was missing so yes I set the ps5 audio to priory dolby atmos in the PS5' main menu sound settings.  Apparently you have to do it again when you have a movie running put up the start buttons(3 lines top right of ps5 controller) and select the 3 dots then got down to settings and selec

I can’t add my Sub 4 to my « Living Room » where I already have 2 x Sonos One, 1x Five and 2 x Era 100.The system does not propose to add it to the room. 

Why can I play my tuner radio on my Robert’s Internet Radio but not on Sonos.Foreign station play as well. Sonos need to get this fixed.