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mcostabile
Contributor I
March 21, 2026

TruePlay simply does not work on the Sonos App

  • March 21, 2026
  • 4 replies
  • 62 views

mmmmm… so I follow the TruePlay prompts to the letter.  The result?  My system is now down. Had to hard restart my iPhone.  Yes, I have the latest iphone software, updates, massive connectivity on my network and updates to all speakers.  

Oh sonos...I think we’ll need to send you to goodwill.  My patience is GONE. 

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4 replies

Airgetlam
Airgetlam
March 21, 2026

Interesting. I’ve had no issues with TruePlay at all.

If you’re unable to call Sonos Support to discuss it, I’d suggest resale, rather than Goodwill. For people who have no issues, Sonos commands a pretty good price. 

Bruce
Stanley_4
Stanley_4
Grand Maestro
March 21, 2026

If you don't need the money thrift stores are handy, some even do pick-up.

I see the occasional post from someone who found a Sonos at a thrift store and really appreciated getting an audio device they normally couldn't  afford.

Either way you'll make someone happy and end your aggravation if you don't want to continue troubleshooting.

106rallye
106rallye
March 21, 2026

“My system is now down. Had to hard restart my iPhone.” No fault messages, just like that? 

    AjTrek1
    AjTrek1
    March 21, 2026

    Highly unusual that using Trueplay would take your system DOWN; as well as necessitate a reset of you iPhone 🤔. Worst case scenario in my experience is that Trueplay fails. Yours is definitely an issue that warrants a call to Sonos Tech support. Did you call them?

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