Trending Lyricist I

Content Services grayed out

Forum|Forum|6 months ago
March 25, 2026
26 replies
240 views

All 7 speakers were working fine on my Eero system. Then my internet went out and the technician said it was because of a programming glitch (Internet service providers recently changed hands). But he fixed it and now internet works and my Eero network is also working and even shows that the Sonos speakers are connected. However, the sonos app will not recognize ANY of them. I have 1 hardwired direct to the Eero hub and it still is not seen. In the sonos app, i am logged in, i have deleted and reinstalled the app, and Content Services in Sonos remains grayed out. When i go to spotify (which also is up to date) and tap the icon to connect to sonos, there is nothing. How do i get content services showing? how do i get this damned nightmare of a system to recognize speakers (and yes i did a factory reset)

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mike12345Author

Trending Lyricist I

This previous screenshot is also connected to the 5G network, so Content Services is greyed out as your phone is not using Wi-Fi.

Not true. Its connected to the Eero-Wifi in Settings on my phone.

With your CenturyLink in bridge mode the Wi-Fi SSID it was broadcasting should be gone. If it is still visible could it be that you have the ISP's Wi-Fi pods connected to it and powered on? If so unplug them to get the ISP SSID to go away.

Your personal router should be plugged into your ONT with an Ethernet cable and broadcasting an SSID (hopefully different than the ISP one to avoid future issues) connect your controller to your router's Wi-Fi and see if anything Sonos are visible. If none are try connecting one to your router (not the ISP router or pods) with Ethernet and see if it is visible.

If your router doesn't see the Internet after the Bridge mode swap and removing any Wi-Fi pods try powering down your router then power down the ONT for 30 seconds and power it back up. Wait for it to get ready (my ONT has a blue light when active in bridge mode) you'll need to check your manual for the proper LED colors. Power up the router.. and verify the Internet connection. Then power cycle all Sonos to pick up the change.

More details on the ISP connection and we can give more specific advice.

Hey Stanley- i appreciate you trying to help, but i’m lost. I swear to god, i have reset router, ONT, phone, speakers, EVERYTHING. I dont even know what Pods are so doubt i have them.

Bridge mode did not fix the problem and now my desktop internet runs slower, so i am switching it back. This is honestly a real joke that these speakers are so impossible to setup. I’m not an idiot, but i have no idea what else to do here.

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mike12345Author

Trending Lyricist I

Your Phone is connected to a 5G network in this screenshot, not Wi-Fi.

You need to be connected to Eero-WiFi if that is the network you have Sonos on.

IT IS connected EERO-WIFI, i check and see it under Settings » Wi-Fi » Eero network is selected.

The 5G showing beside the battery says otherwise and confirmed by the fact your phone can’t find the Sonos system.

Hey man, i’m not going to argue about it. Settings » Wi-Fi on my phone is EERO-WIFI

Mr. T

Your phone is not using a Wi-Fi connection. That is a fact.

When Wi-Fi Assist is activated, you’ll see the mobile data icon in the status bar on your device.

I edited post above for you to disable Wi-Fi Assist if that is enabled on your phone.

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mike12345Author

Trending Lyricist I

Ok Mr. T. I see what you mean.

I was able to fix this problem and this is what I did.

I simply deleted the eero network I had set up before and started all over with a fresh network. I gave it a different name. As soon as my phone connected to it, the 5G symbol went away, and the Wi-Fi symbol appeared. I had to go around the house and factory reset several of the speakers but now they all show up in the Sonos app and are therefore being played by Spotify. Thank you for everyone’s help. What a pain in the butt, this was. I hope I save somebody else some time.

MoPac

Headliner III

@mike12345
I don't even know what Pods are so doubt i have them.

My ISP is Xfinity. I have their Gateway ( modem/router ) & one Xfinity Pod. The Pod extends the WiFi. There is no control over the Pod. The idea is the network, Gateway+Pod, looks at the various wireless devices and decides which ones should be connected to the Gateway & which ones should be connected to the Pod and which band ( 2.4-5 ) should be used for each device. The Pod has 2 Ethernet ports that I use with a dumb switch to connect 3 audio streamers.

In the Xfinity router settings I have reserved all IP Addresses so they don’t change.

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mike12345Author

Trending Lyricist I

@MoPac

Ah. I don’t have Xfinity, but thank you for the explanation. As I mentioned above, I was finally able to get my system working again. Thanks for your help.

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