Trending Lyricist I

Content Services grayed out

Forum|Forum|6 months ago
March 25, 2026
26 replies
240 views

All 7 speakers were working fine on my Eero system. Then my internet went out and the technician said it was because of a programming glitch (Internet service providers recently changed hands). But he fixed it and now internet works and my Eero network is also working and even shows that the Sonos speakers are connected. However, the sonos app will not recognize ANY of them. I have 1 hardwired direct to the Eero hub and it still is not seen. In the sonos app, i am logged in, i have deleted and reinstalled the app, and Content Services in Sonos remains grayed out. When i go to spotify (which also is up to date) and tap the icon to connect to sonos, there is nothing. How do i get content services showing? how do i get this damned nightmare of a system to recognize speakers (and yes i did a factory reset)

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mike12345Author

Trending Lyricist I

Your controller ( Phone or tablet ) has to be connected to the same network as the Sonos devices.

Ok, still don’t understand bridge mode, but i do have the Wifi network provided by my ISP (lets call it ISP-Wifi) and then i have the Wifi network i created on my Eero booster (lets call it Eero-Wifi). BEFORE my tech came out, all Sonos speakers worked fine being connected to Eero-Wifi.

So, I took your advice above and connected my phone (controller) to ISP-Wifi and then opened Sonos app and it found the system and one speaker started to work. I’m assuming if i went through and updated the other 6, that they would also work; however, I want the Sonos working on the Eero-Wifi because the signal is better.

Now, when i switch my phone (controller) back to Eero-Wifi, and open the sonos app, it still shows the Not Connected message below.

When i hit Update Network, the app says “We found multiple Sonos systems. Let’s confirm which one you want to update.” 6 speakers are on one system and 1 speaker is on the other system. (The one on the 2nd system is the one that worked). So, i choose the network with the 6 that dont work and it finds the speaker, plays the chime and says it is now added. But i get the same error above on the app.

I am so lost on this, seems like a simple fix, but i am missing it.

MoPac

Headliner III

Bridge Mode means your ISP router will no longer broadcast its WiFi. So when you look for WiFi networks on your phone the ISP network you used to see will be missing. Now you will see your EERO network and neighbors networks if they are close enough.

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mike12345Author

Trending Lyricist I

Ok, I was able to login to my centurylink (ISP) and change the WAN settings to “Transparent Bridging” however i still see the router wifi listed on my phone, and of course, the sonos speakers STILL do not work. I still see the same error as in the screenshot above: Your system not found on …..

Mr. T

Now, when i switch my phone (controller) back to Eero-Wifi, and open the sonos app, it still shows the Not Connected message below.

Your Phone is connected to a 5G network in this screenshot, not Wi-Fi.

You need to be connected to Eero-WiFi if that is the network you have Sonos on.

Stanley_4

Grand Maestro

With your CenturyLink in bridge mode the Wi-Fi SSID it was broadcasting should be gone. If it is still visible could it be that you have the ISP's Wi-Fi pods connected to it and powered on? If so unplug them to get the ISP SSID to go away.

Your personal router should be plugged into your ONT with an Ethernet cable and broadcasting an SSID (hopefully different than the ISP one to avoid future issues) connect your controller to your router's Wi-Fi and see if anything Sonos are visible. If none are try connecting one to your router (not the ISP router or pods) with Ethernet and see if it is visible.

If your router doesn't see the Internet after the Bridge mode swap and removing any Wi-Fi pods try powering down your router then power down the ONT for 30 seconds and power it back up. Wait for it to get ready (my ONT has a blue light when active in bridge mode) you'll need to check your manual for the proper LED colors. Power up the router.. and verify the Internet connection. Then power cycle all Sonos to pick up the change.

More details on the ISP connection and we can give more specific advice.

Mr. T