Content Services grayed out

Start with a network refresh to cure any ills the ISP issues caused.

Power down ALL Sonos, reboot router and wait for it to stabilize, usually 1-2 minutes.

Reboot Controller, once fully up power up your Sonos.

As long as you haven’t shot yourself in the foot with a Factory Reset all should be recoverable, either by this or if needed a couple other tweaks.

Thanks, tried and did not work. 

1. I unplugged router and Eero, all 7 Sonos speakers, then re-plugged 2 mins later.
2. Deleted and reinstalled Sonos app, followed up prompts to all bluetooth/location/network access and notifications
3. Tried “Join Existing system” » “We can’t find a sonos system….”
4. Tried “Add speaker or component” » Searching for nearby products » “We didnt find any new products

Meanwhile, all speakers show up as ONLINE on my Eero network. Nothing changed after trying what you suggested. What else?

If you did factory resets of your speakers, you’ll need to go through and add each of them to your system as if they are new devices. A factory reset is exactly that: it removes all data and reverts the speakers to “as new”, ready to be installed. It’s rarely beneficial to do it. 

Thanks but STILL not working.

I did factory reset (MAYBE) on only one speaker. I say maybe, because the speaker never blinked orange then green like this link suggested.

Below is what I see in Spotify. I can now only control one speaker at a time via AirPlay option. They used to all be listed as a “Group” which I setup in Sonos app, but since Sonos app does recognize ANY speakers/System, it does not show up as a Group in spotify.

And here is the grayed out that shows in Sonos app. I think if i can just get sonos app to not be grayed out on Content, this will work again.

Here’s another update. I can now confirm I did the factory reset correctly to ONE speaker. After blinking green, the speaker was found and i manually entered the Passcode, then password for my Eero network. Sonos app says “Connecting Sonos One to Eeros network” » then “Speaker has been added but may not appear in your System. If so, unplug and re-plug to finish setup from System Settings.

So i did that, and now it can’t be found again.

What am i missing here?

 When the ISP technician left did you check to see if the ISP modem was still in Bridge Mode?

No - i am checking on that. Should the modem/router be in bridge mode or not? 

I’m confused, too, b/c i have a ONT on the wall that connects to the router and then my desktop PC connects to the router.

 If your ISP provided a Modem/Router ( Gateway ) that you have your own router connected to then it’s a good idea to have the ISP Gateway put in Bridge Mode.  It’s best if you don’t have two WiFi home networks.  Your controller ( Phone or tablet ) has to be connected to the same network as the Sonos devices.  Hopefully your ISP allows you to put their device into Bridge Mode either from the Gateway settings or from an app your ISP provides access to.  I have read somewhere that you might have to ask them to do the Bridge Mode setting for you.

 I use my ISP gateway.  No issues here.  I did reserve all the IP Addresses for all Sonos devices.  Guess that can help with communication stability.

 ??? What’s an ONT?

ONT = basically an optical fiber to Ethernet converter, not actually a modem but gets called that a bit too often.

ONT: Optical Network Terminal, according to Google.