Controllers and Music services

I’m having an issue loading my local iTunes library to my Sonos system.  My iTunes library is not in the standard location.  Since my local SSD is small my iTunes library is on a remote disc.  This works fine within the native Music app on my Mac.  But I’m having issues getting the Sonos app to load them.My iTunes library is at:/Volumes/Macintosh Data/Music/iTunesIs that the directory I have Sonos grab from?  Or do I use:/Volumes/Macintosh Data/Music/iTunes/iTunes Music?Neither seem to work for me.  It is the second one above that iTunes is actually pointed to.  All I get in the S2 app when I go to the music library is “No selections are available”.  I look under Artists, or Albums, or Genres, you get the idea.  Nothing to be found.I don’t know what to try next.  I have a lot of Lossless files that I want to play on my Sonos system but this is blocking me from doing so.  Only thing I can think of left to try is over-ride the default Music library with an alias to the external location.

Hi everyone,I have a setup that's working wireless flawless for the last few years. For the past year, when listening to TuneIn, it disconnects for 5 seconds and then reconnects. Yesterday, it suddenly just won't play anything from any of my music services.I tried restarting both the speaker and router, reinstalled the app, factory reset the speaker but none helped when playing via wifi.Everything works when connected to LAN and I have successfully followed the instructions on how to switch to a wireless setup. However, once I switch to wireless, it can only play songs on my phone but for the rest, I will just get an error that I lost connection to my music service, unable to add songs to the queue or unable to play music station. Heck, I cannot even send diagnostics when in wireless mode but I was able to when I connected it back to LAN.Diagnostic #1139044574Thanks team!

I am on the free tier and I had 1000 uploaded tracks on GM but now the only folders I see are Playlists, Artists and Albums.  No category of just ‘Songs’ like on the app which works perfectly.  This sucks.

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

I have two x Sonos One devices.  Everything was fine until songs started repeating.  Or, sometimes we skip songs.  Why?  All devices and apps are updated.  I am using the Sonos Spotify app.  If I use Spotify directly but then try to play through the Sonos, which has always been a fight, nothing happens: the song shows as playing but literally nothing else happens. 

Ok so it seems that Sonos doesn’t really care about this issue since I find post about this from like 3 years ago.But another issue with Scrobbling with your Spotify account is that if you use the Last.fm Scrobble feature on Sonos when you start playing something through Spotify on any other device the last 50 songs you played gets Scrobbled again.I understand why this is happening but no one is doing anything about it. Let me try and explain what I think is happening. When you Scrobble through Sonos it sends every Scrobble directly to Last.fm after you have listened to a song. This is great and makes so that you can Scrobble “in real time” if you update the Last.fm page.But when you start listening through Spotify it sends the last 50 cached songs to Last.fm as well since playing through Sonos almost counts as if you are playing offline. Therefor you get another set of the last 50 songs you played through your Sonos system with Spotify. There has to be something either Spotify or Sono

Hi, SONOS 2 APP (12.2.2) on MAC (Big Sur 11.1) has stopped remembering chapter location in audible (.co.uk) audio books, returns to beginning of book every time the book is un-paused.  It used to work fine, not entirely sure when it started to behave like this, but probably in the last two weeks. RegardsRich

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

In our flat I’ve got two wirless access points connected together by RJ45 gigabit ethernet.Both APs expose the same wifi network (same SSID and passowrd) for mobile devices to switch seamlessly between both.Some Sonos speakers connect to one AP, some to the other. As you can see in the below printscreen, The Sonos app discovers all my speakers, but not spotify. The same happens if I use the spootify android app. How can I get all speakers in the spotify app?

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

Hello,when I now search for a song etc my app only looks at my library but no longer Spotify. This is happening in both iOS and Android. I have uninstalled and reinstalled but no success. Any idea what is going on?Thanks 

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1

Good morning everyone,I have a family subscription to Spotify. Using our iMac I can connect to my Sonos network using my Spotify account but I cannot connect my wife’s account to the Sonos. She can’t connect via her iPhone 11 either. All our software is the very latest version.Can someone help please?Cheers… Chris

The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet.  That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account.  But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of.  How to fix/workaround this?

Does anyone else think this service is poor?I have 2 speakers which are both good, but because I bought them separately I now have to use 2 Different apps, and I can never connect straight away it takes ages to pause or turn up or skip songs. Too frustrating for the price. 

I bought an album this week from the iTunes store with 54 tracks.  All of the files are in the same folder, but only 38 appear in my Sonos Music Library.  When I buy music, I copy it to a flash drive plugged into my router which is what Sonos accesses.  All 54 files are the same type (m4a) and there are about 7,500 files in my library.  I’ve selected “update music library now” multiple times.  I’m using S2.  This is very frustrating.  Any ideas?  Please help!

After the latest update of my Sonos S1, I can no longer connect to my music on my NAS drive (a WD PR2100). The path is still showing in my Sonos settings, but doesn’t recognize it. Then I tried adding the NAS drive folder again, but the "Next button" does not become available, when entering the folders server address. How can I connect my music? I rebooted everything, and also checked the firewall settings. The issue is the same on 3 different computers.

Just a note for others, my SiriusXM account just stopped playing this week on SONOS, and per the advice here on the community and then from SONOS Support (Case #02556297), I tried removing and re-adding my account credentials as a music service.  Then tried changing my password and waiting 24hrs as instructed by support.  None of this worked; I still could not play SiriusXM over SONOS - just kept getting an “Account not Found” error.  It would play fine on any other device or app, just not SONOS.Today I tried also changing my SiriusXM Username along with the password, and it worked immediately, I could re-add the account on SONOS.  What seems to be the key here is changing the Username, not just the password, I assume that causes a refresh with the account credentials database.Very frustrating that SONOS support could not advise me of this apparently critical step when contacted.I still have no idea why my setup stopped playing SiriusXM after years of continuous use...but this seems to

I have several problems: The music from the library skips regularly, some of my players keep on disappearing and reappearing from the app and the app says "cannot browse music" or "cannot play music". I don't have any device that could interfere, I have changed channels to 6 and 11 with no improvement.We have 3 Play:1 systems and are getting very annoyed with all the problems we have. 

I have iHeartRadio installed as a music service in the Sonos app and it has worked perfectly until recently. If I search for an artist, that artist actually comes up on the list with iHeartRadio as an option but when I then click to select I get an error (see picture below). I do have a workaround as I can open the iHeartRadio app on my phone and then search for the artist and then connect to the room I want to listen to the music in. However, it is still annoying why I can’t do it directly from the Sonos app which used to work. Any input on why I get this error and how to fix it? 

Hi, I have a Primephonic account, what is the maximum Primephonic playlist size, or number of tracks, that I can play via “Select a music scource”I am using the S1 appThanks in advance for help

This is the message I get today. Anyone else having problems? This happens at least once a month for some unknown reason with Sirius XM and Sonos. No one has ever given a reason as to why and it sure is annoying. 

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

I have just reset my Sonos One and updated the software. However, Sonos Radio cannot/will not locate ‘Wave 105’ radio based in Hampshire. It did so before the update. Are there any licensing issues that prevent this?THanks 

I have a Mycloudhome.  I loaded music folders and inadvertently had duplicated the folders in a sub-folder.  I have now cleaned the drive so there is only one incidence of each track.When I list tracks in Sonos Mycloudhome, every track is listed twice.As an experiment I deleted an album and it's tracks from the Mycloudhome completely and the tracks now appear only once on the Sonos list.  Where are these tracks if not on the Mycloudhome drive? How do I get rid of the duplication?