Controllers and Music services

Diagnostic Submitted:  1389803671Ever since upgrading to S2, my Sonos system which had been working for years without issue has started to randomly/intermittently stop playing audio from my Music Library (stored on a WD PR4100 NAS), although the controller shows the track is still playing. This can occur from only 2 mins into playing, or after 30mins. Rarely can you get more than 30 mins. It is occurring more and more frequently to the point we cannot get to listen to music for more than 10-20mins. This does not appear to occur when streaming radio stations from TuneIN. I have followed all advice regarding similar issues, checked WiFi signals, channels,  interference, different wifi router, powered off all speakers, then on one by one, etc. All other devices are working fine at the time of failure.I thought it may be due to NAS going into sleep mode, but have tested while NAS is being consistently accessed, and also turned off the sleep setting.I have found that removing and re-adding

I'll submit a report when I can duplicate the issue. But until then, here are the details: - Connect: hardwired - 2 Play1's: wireless - 1 Play3: wireless - Static IPs for all four speakers - Unraid docker for Plex for music server -  all files are FLAC16/44  I'm having the following issues since upgrading to S2: - music will randomly stop playing on different speakers, then come back on - improper formatting errors but I'm meticulous with my music, so the errors about proper formatting are not related to the FLAC files. They play on my computer just fine. - unable to turn off the wireless option on the Connect, says that there is no Ethernet connection. Router says it is transmitting via Ethernet, so I'm not sure what that is about. Those are the three big ones right now. The idea of having to redo all four again is not appealing. It feels like resets are needing to happen too frequently. Again this issue is primarily occurring with local music. I have lost connection with T

I had my Sonos years - Play 5 as stereo pair. Gen 1 and now gen 2.  This process has not been with out issues. Now again - I have gone weeks with it being completely non-functional from an apple perspective, no changes have been made to my set up. When I try to play a song from Apple Music, it would sometimes start and play the first 10 seconds and then stop and say that it cannot connect to Apple Music or it may say this from the start. Other times I will try to add a song and it just says "cannot add music to queue"  I have power cycled the speakers, the modem, the wifi. Nothing seems to make any difference.  I have installed the app and re installed - I have checked all settings. The Tunein-radio works, Sonos radio works, my line in to my turntable works - this is specifically an issue between the sonos and apple interface. Everything else in my house works. I can stream 4k video in any room in the house. I can stream apple music from several different appliances in my house. (JBL,

Hi Having more trouble here with a newly bought Sonos One and my projector. Setting my Apple TV to the main speaker (Sonos) has been difficult. It takes several tries to get the sound to work and then sometimes it’s out of sync with my projector. I have to force quit the app I’m using and then try again. Bluetooth doesn’t have these issues so maybe the Airplay 2 isn’t good on Sonos? It also doesn’t do the navigation sounds that I get on Bluetooth. Honestly I bought Sonos because I need a speaker for my projector but the difficulty every time I use the projector and needing five minutes to set the sound to the Sonos is annoying. i can’t get HomeKit to add the speaker. I’ve followed the directions on the Sonos site but it doesn’t work. When I try to add the accessory and direct HomeKit that I don’t have a QR code or a bar code HomeKit still can’t find it. I’ve rebooted the Sonos and tried adding the speaker on two different devices.I’m starting to think maybe I should’ve gotten a Bluetoo

every time I change an lp on turntable I need to reselect what speakers are being used, change volume level and balance and stereo pair. How can I preset these?  Or stop losing them when I flip the record on the turntable? 

This is becoming increasingly frustrating. First I lost the radio service I was using and now my album track order is being ignored with many tracks ignored due to skipping.I saw on one forum a message about the device sleeping would cause some problems. Does this mean I have to keep my phone screen active to not suffer any problems. This certainly never used to happen and does not explain random track skipping. If this is the case it kind of negated the use of the technology as a music player. Been a Sonos owner for six or so years but this is causing real annoyance with the setup.

When I try and add my NAS drive music subfolder (called My Music) the app says ‘No share My Music on server.  If I put ‘Music’ (though not a real subfolder) it connects but clearly nothing there.  Any help? All my other devices connect flawlessly.  Thanks!

I have my Sonos connected to a media library on my Synology NAS.  If I pause my playlist, when I restart it, if my Synology has gone into hibernation (which by default it does after 20 minutes) then the Sonos will try to restart where it left off only to not be able to connect (I assume because the NAS is in hibernation and is waking up).So while the NAS comes back to life, Sonos moves merrily along trying each song and returning the ‘can’t connect’ error.  The result is that Sonos skips sometimes hundreds of songs before the NAS is out of hibernation.I know I can turn off hibernation on the NAS as an option.Question:  Is there a way to set Sonos to query the NAS and if it isn’t able to connect immediately that it will wait 10 seconds and then try again before moving onto the next song, especially on restart?  Failing that, does anyone have an easy way to ‘wake the NAS’ before restarting playback to avoid this?Thank you. 

I’m unable to use Apple Music right now. Message from SONOS:“Unable to browse music - there was a problem connecting to Apple Music”What is the problem? Anybody know what’s going on?

In the last couple of days, I have had problems playing any Pocketcasts episodes on my Sonos speakers.  I have tried multiple speakers and all of them get an “Error adding songs to the queue”.  All speakers can play other content, like Spotify.  Is this an overall Sonos/Pocketcasts issue?

This has happened since we got Spotify (2 yrs ago?). When I pull up the error log, I can see that Sonos loses connection with Spotify every 3-5 minutes. Sometimes it will skip over songs or sometimes everything will stop playing all-together. We have no issues with Pandora, only Spotify. We purchased the boost about a year ago to help with our internet connection, but we have not noticed much of a difference. Our most recent Sonos Diagnostic was submitted at 5:49 on Wednesday 1/20/2021. Our diagnostic number is 2091627459. This issue was with our playbar. It lost connection for about 2 minutes. We have reached out to our tech company, and they have not noticed any issues on their end with our internet connection. Any tips? Thank you!

Hey,I’m having a bit of a frustrating problem when Sonos frequently says it has lost connection to Spotify when trying to play either via Alexa or S2. I’ve tried using one for the Sonos devices on Ethernet or Wireless and the problem is persisting. On the odd occasion it will work however!

hi!Just been on a chat with sonos trying to sort out issues with playing music from my Huawei P10 (running android 9.1.0 and emui 9.10) to my sonos play 1 speaker.  I used to have a deezer subscription but ceased paying for it last year.I have been trying to use my speaker to play music from my library on my phone, unsuccessfully. The app skips tracks without playing the whole song and then stops working altogether. It also throws up messages about network connection issues even when I have the speaker plugged into the router.The chat with sonos suggested the issue was moving off the app to use the phone for something else and the screen powering off. Has this been an issue for others?  I have changed my phone settings so the screen never powers off and have only had the app running. All is good, but this doesn't really work!  I need to use the phone to do other things, which I could do when streaming.  Are there any gets rounds? I'm using the Huawei music app, but would try something

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

Not quite sure where to start.  I've had Sonos for several years now.  These days I use it mainly for streaming functionality and radio listening.  But I have a very large music library on my PC that I used to also listen to on the Sonos and would like to again.  I would also like that functionality to be available from my Ipad and Iphone.  My library exceeds the Sonos's capacity and I for awhile tried to get Plex working without success.  So I haven't tried to use the library for some time now.  I am having multiple problems.  First of all, is there a way to access a limited portion of my library via the Sonos (almost like accessing a playlist rather than the whole library?  Also, when I try to enter the path to my music library, the path disappears the next time I try to access it.  When I try to access things from my Ipad or Iphone, I get a "computer not responding" message even though I have configured the firewall to allow Sonos through and my wi-fi (Google mesh network) is good a

I greatly prefer using the iTunes music app native to my iPhone to play music.  I have speakers in my bedroom, living room, and kitchen.  More often than not, at least one or more of the rooms does not show as an AirPlay option.  The missing speaker(s) are always available in the Sonos app though.  I have found that renaming them and then restoring them to the original name seems to usually work (ie, change “kitchen” to “bathroom” and then back to “kitchen” and then “kitchen” again shows as an option in the iTunes app.  It is super frustrating.  My old rig was with an old AirPort Express- worked flawlessly.  I expected Sonos to be an upgrade, but it is just very disappointing.  Am I missing something?  I prefer to not be forced into the Sonos app to play my library (all songs downloaded to my phone).

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!   diagnostic number 1384717218. Thank you

For some reason i cannot see any of my playlists on “My Sonos” I only have Resent, songs and stations.Until today it was only an issue on my ipad, but not it is also missing on my Phone.An update maybe ? 

I can find music on the YouTube Music app which doesn't appear in the Sonos interface - do only things listed as "songs" appear, not videos? I have a premium account. Thank you!

I have spent around 2 years building playlists for various occasions and moods but they have recently disappeared off my Sonos control app and there are currently no playlists on the playlists list. Please help!

Amazon HD keeps cutting in and out during playback a got a message from somewhere stating that the buffer couldn’t keep up with desired bitrate? 

I am using Sonos S1 and previously had no issues connecting to Mycloud Home. After a recent router change, Sonos is apparently still connecting to MyCloud (password accepted), but the files are shown empty. MyCloud Home is working ok, direct access through PC is going well. It seems, Sonos is unable to open the music files. Any thoughts? 

Hihave a different win10 laptop so reinstalled Sonos - need Plex as am over the 65000 limithave been trying all options i know but nothing seems to work  have old system so using S1 controller problem 1    Sonos will not connect to WDMirror NAS  will find folder but wont connect wants a password - i have tried the one for  the NAS the folder should not need one but seems to want one !!problem 2     Sonos will recognise Plex and show some of what is on the NAS drive  but wont connect so can play the music as says need remote access - but this has been given  Plex will play the songs via laptop but not via Sonos all help welcomed

Hi All, Can someone please direct me to instructions on how to add my iTunes playlists into my Sonos music library?  I have already imported the music library (on an external drive).  I tried to also import the iTunes folder within the Windows Music folder, but the playlists don’t import.  The playlist section within the Sonos app is blank.  I’m assuming there’s a way to import iTunes playlists.  Please help.Thanks!

Once again this morning, Sonos Radio can’t play any radio station in my favourites.My app is up to date. I already unplugged my Sonos devices and plugged them back in, but none of that works.Interestingly, the very same radio station does work on TuneIn, so it’s clearly a Sonos Radio problem.This happens regularly in the past few weeks, and the problem disappears after a few hours mysteriously… But then the next morning it’s back again.Why can’t this service “just work”??