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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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ctboyer92Contributor I
asked in Controllers and Music services
Spotify Dropping out, Other Music Services OK

I have created a diagnostic report, 122658598, within about 5 minutes of the spotify service dropping. It only drops for a brief moment, skips a song, and then it’s fine again for another half hour or so. Appreciate any help you can offer! Thanks, Chris   Edit: I rebooted my router and changed the channel to 6. I will create another diagnostic if spotify drops out again.

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stevenbastContributor I
asked in Controllers and Music services
low volume from turntable

I just took delivery of a Sonos Play 5 and a Pro-Jett Essential III turntable and the volume coming from the turntable is unacceptable. Yes I have checked the connections. Yes I have gone into the app and adjusted the line in settings.  I have all of the settings set to max volume for the turntable and I get low background levels of sound. If I switch to streaming music I have to lower the volume or be blown out of the room.  Sadly if I can’t get this resolved I will ship back the entire order      

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samerazziContributor I
asked in Controllers and Music services
unable to play “song title” access is denied.

Hello,I am playing music through the new Sonos app on my iPhone using the music add-on called “Anghami”. Everything was running perfectly until yesterday afternoon when I got: “unable to play XXX - access is denied”. I have uninstalled the Anghami add-on and linked it again with no success. Can you please advise?Best,Samer.

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HampshirerunnerContributor I
posted in Controllers and Music services
Napster Top charts

Napster on Sonos has gone crazy with it’s charts list. When I ask it for top songs, albums, artists, etc. it gives me a bunch of music that I have never heard of. I thought it was just me losing touch but when I go direct into the Napster app then everything as it used to be - Ed Sheeran, Lady GaGa etc. Any ideas?

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Stevea SContributor I
posted in Controllers and Music services
Music Library not updating after scanning

I have a WD MyCloud NAS on which I store Music ripped from my CD collection. Until recently it has updated satisfactorily when I have added new CDs. However this has stopped working. Using my Android MyCloud app I can see the new folders and content on the NAS but when I update my index on my Android app the new folders do not appear. When I go Settings > Music Library > Update Music Library Now > Scan Now I get Updating Index in gray and Compilation Albums updating in gray but after the process is finished the added CDs do not appear in the index.

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DerekLTrending Lyricist I
asked in Controllers and Music services
SONOS Radio not playing BBC stations

So I woke up this morning to the dreaded SONOS bong, as BBC Radio 4 through SONOS Radio was not working. I changed it to TuneIn and it played. Later BBC Radio 6 suffered the same problem, and was cured in the same way. Is this a widespread problem? Is there a solution?

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leeparkersContributor II
asked in Controllers and Music services
Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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clkmailcomContributor I
posted in Controllers and Music services
Amazon Music Unlimited now HD now many not all encoded incorrectly??

Two One(Gen 1)’s wired ethernet in bedroom.  Amazon Music Unlimited.  My Music custom playlists of Amazon songs built/played over past few years using iPhone 7/8/11 with their latest iOS and Sonos (S1) worked great. Yesterday, upgraded to Amazon Music HD.  Now most custom playlist songs get “The Song …. is unable to play - not encoded correctly, odd songs do, e.g. : yes . Keith Urban / Greatest Hits / Stupid Boy not. Tim McGraw / Damn Country Music / Humble and Kind True for most songs on several custom playlists I tried.  On all Amazon Playlists I saved straight (no custom) to My Sonos every song worked! Fixes tried : in Amazon Music app settings set quality to “standard”. in S1 app re-authorized Amazon service. installed S2 app. reauthorize Amazon service. searched community. I’m really stuck, didn’t want to call just yet and am hoping for a fix.  

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Glenns_and_RosesCollaborator II
asked in Controllers and Music services
Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup: Verizon Fios, 1 Gbps fiber Verizon router with wifi off Eero pro (x3) in bridge mode Sonos Amp is WIRED to a Gbps switch coming off the router All other Sonos devices are wireless (Using SonosNet) SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help. My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc. Suggestions?  

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Mungo HungoContributor I
posted in Controllers and Music services
How can I stream my FLAC library without *buffering* issues?

Hi- I have a system that includes two Play 5s, a Play 3, five Play 1s and a bridge.  I can almost always stream music from online stations with no problem.  But my efforts to play my own music have been a disaster for quite some time.  I technically have the ability to play my music library (all of which is in FLAC format), but I rarely can make it through an entire album without buffering problems that cause the system to stop and then skip the track.  The problems are even worse now with the Covid-related national slowdown in internet performance. Admittedly, my system has not been advanced.  It’s consisted of trying to stream my music stored on external hard drives, a desk top, a laptop and a tablet (I’ve tried all of those separately).  Nothing has worked. I’ve read a number of posts about NAS drives, and am wondering if connecting an NAS directly to my router, my bridge or my 1st gen Play 5 would solve the problem.  But every time I try to find a solution, I feel like I’m just

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Mark_227Contributor I
asked in Controllers and Music services
S2 - the connection to spotify was lost

Hi there. Since adding new devices and upgrading to S2 over the weekend, I keep getting “connection to Spotify was lost”. Sometimes it works for a while and then just stops. Always at the point where it’s trying to start playing a song - I never get errors when browsing spotify and songs seem to finish playing once started. A couple of key points based on questions asked to other people with similar issues: Spotify is working on all other devices in the house Streaming from my NAS and my Amazon account seems to work fine I’m running a fully wireless Sonos setup but was previously using a wired Bridge with S1 The Orbi router is set so that all Sonos devices are “unmanaged” to avoid any network blocking It was being particularly on/off earlier to I uploaded a diagnostic: 233855799 Thanks, Mark  

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SonosJoJoBaContributor I
posted in Controllers and Music services
playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

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DerekLTrending Lyricist I
asked in Controllers and Music services
Radio Paradise main mix refusing to play

Since yesterday, when I try to start the Radio Paradise Main Mix radio station it appears to try (play changes to stop briefly) but then fails.The station is on Sonos Radio, and is one of my favourites. I looked in more detail today and the other Radio Paradise mixes are working. I removed and re-added the favourite, but that hasn’t helped. If I go to the Radio Paradise website, all the streams are playing fine there. Any ideas?

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KLRBEEContributor I
asked in Controllers and Music services
S2 Thumbs disappeared on Android Amazon Music.

Upgraded to S2 on my Android, Thumbs up down disappeared.  Can Add Song to Sonos Playlist but no option for thumbs down.

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jgifa1Contributor I
posted in Controllers and Music services
ANNOYING TUNE IN ADVERTS APPEARING RANDOMLY THROUGH OUT STATIONS

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

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Andrei1234567890Contributor I
asked in Controllers and Music services
myTuner Radio station doesn't work

Hi, I added ‘MyTuner Radio’ service to my Sonos account. I found a radio station within the service: ‘Радио ENERGY (Radio NRJ Moscow)’  (https://mytuner-radio.com/radio/radio-energy-radio-nrj-moscow-396785/). Everything worked fine for approximately a month, but now every time I try to listen to this station - I see ‘Local radio’ message and radio stream doesn’t work.  The station fails to play on all my Sonos audio devices. I tried to reboot my router, my smartphone and my Sonos Bridge device, but nothing helped. Could you please check and explain what’s wrong? It seems, that ‘MyTuner Radio’ service still maintains this station. Other ‘MyTuner Radio’ stations work perfectly. Thanks in advance!

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aetherius11Contributor I
asked in Controllers and Music services
Spotify won't connect to Sonos

I've just set up 2 x OneSL and 1 X Beam (brand new). Setup went fine and I can play music via the Sonos app. In the Spotify app on my Galaxy S20 though, I can see the Sonos speakers but when I select them Spotify says "connecting" for a few minutes then fails.  All devices are on the same wifi network and I can control the system from the Sonos app on the same S20. I just can't get Spotify to play through the speakers. I've tried resetting the router, turning the speakers off/on, rebooting my phone, same result. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work.    Diagnostics: 9728450

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Pier GiorgioContributor I
asked in Controllers and Music services
Cannot cast to Sonos from Spotify

I can't find Sonos Wi-Fi speakers in the "Devices Available" list. Other devices (ie. Google Home, Chromecast) are displayed correctly. Other apps (eg. Google Play Music) correctly show all my Sonos speakers. I can play Spotify music directly from the Sonos app, but I can't do the opposite, cast Spotify music from the Spotify app to Sonos speakers, since the speakers are not listed. I have a Spotify Premium account. The accounts are correctly linked, I tried several times to re-authorize Spotify account from the sonos app, with no luck. I have already checked the guidelines in this page: https://support.sonos.com/s/article/1153?language=en_US Sonos App Version: 12.0 (build 58177280) Sonos OS: S2 ID Sonos: 115217609 Spotify App Version: 8.5.62.904 Thank you for your support, Best regards

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GoldenOrbContributor I
asked in Controllers and Music services
Unable to add Spotify account to Sonos S1

I have a premium account with Spotify and use an iphone (ios v 13.5.1) to control my ZP90 and Connect:AMP. When I attempt to add Spotify to my Sonos services, Sonos connects with Spotify and is successfully authorised however when Sonos then attempts to add the Spotify account it receives an error.  All was working fine up until about two weeks ago.  I have tried all the suggested solutions of rebooting routers, deleting and reloading Sonos and Spotify etc all to no avail.   Streaming Spotify through my Airport Express and using the Sonos Line In facility works okay.   Can anyone throw some light on how to fix my problem?  I assume I should still be able to add a premium  Spotify account to my Sonos S1 services.  I can certainly add other services to Sonos S1.

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John VonContributor I
asked in Controllers and Music services
Unable to import all my previous iTunes playlists into Sonos Imported Playlist

Unable to import all my previous iTunes playlists into Sonos Imported Playlist. I have read a great deal about how to do this, so please do not direct me to this information, I need info of what to do when it does not work.  I have imported some playlist from My Music Library location but are missing some playlists. I have also in Apple Music exported Playlists to a .m3u file then directed Sonos to that file in Sonos’s Controller on my Apple Mac not forgetting to Update the Music Library. Nothing works in that I do not see all the playlists that I see in Apple Music. I have restarted the Sonos app and the MAC computer, still no joy. Any further relevent help would be much appreciated. Thanks very much.

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paul0258
paul0258Contributor I
asked in Controllers and Music services
Spotify stops playing track about 10s in, skips over next in queue and resumes with one after

Playing through an original Connect to my standalone stereo system. While playing a playlist or favorited album, about 10 seconds into a track, playback stops, there is an error that the *next* track can't be played because connection to Spotify was lost, and playback resumes with the one following that. If I tap on the first track in this sequence of three, it resumes playing flawlessly. This never happens with the first song in the queue. Since the third track in the sequence always plays fine, or the first one if I select it, this seems to rule out a legitimate network or wifi error?

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Kevin_116Contributor I
posted in Controllers and Music services
Youtube Music search results

Having made the reluctant move from Google Play Music to Youtube Music, I have found the Sonos search results for YTM quite poor.   The search results for GPM included your library. For me, this result was much more useful than the general search result (which often includes loads of singles and remixes that I’ve no interest in). For YTM is does not seem to search my library.   Even if I browse the YTM service and look directly at my library, the album list is both incomplete and in an unhelpful order (the order that I added them to YTM).   Are there any settings that I’m missing that’ll make YTM search more usable in the Sonos App?

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sonowsContributor II
asked in Controllers and Music services
Spotify playback skipping since S2 upgrade

Can anybody support help me with Spotify playback issues? Since the S2 update it has generally been ok, but today I’m experience tracks randomly skipping shortly after playback, and some skip completely and never attempt to play. Playback initiated via the Sonos S2 app. 

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wdunsfordContributor II
asked in Controllers and Music services
ABC Lounge Jazz Radio

This station can no longer be played on Sonos via Tunein or Sonos Radio. Why?

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RobSSContributor I
posted in Controllers and Music services
"The connection to Stingray music was lost"

I am starting yet another thread on this common topic to convince Sonos and Stingray to work out their kinks. This is beyond frustrating. One minute the service is working fine; the next, that annoying message comes up about being unable to play due to connection being lost. Nothing changed, so why is this happening? It’s been a constant annoyance ever since I got my first Sonos speakers a couple of years ago. FIX IT!!! Over the years, I have unplugged and plugged in the router, unplugged and plugged in the speakers, unloaded and reloaded Stingray. All software has been updated. Even if that works, it’s temporary. Totally unsatisfactory performance. Diagnostic: 2137151423.  

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