Answered

Android 9 Sonos App Update stuck

  • 23 February 2022
  • 2 replies
  • 61 views

Hi,

 

I'm having issues with my sonos app on my phone. It tells me I have an update, launches the google play store but theres no option to update, just reopen the app.

 

Restarted my phone and uninstalled and reinstalled the sonos app from the google app store and it's still stuck.

Bottom image is where I click update, it opens the first image, I click open on the google play store and it takes me back to the 2nd image.

 

Rather frustrating as I'm now unable to update my media library

 

 

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Best answer by jgatie 23 February 2022, 22:42

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2 replies

Userlevel 5
Badge +13

Seen similar things on iOS, usually fixed by waiting a while and trying again a bit later.

 

I am guessing, but would assume it is where the App Or Play Store releases the app and then the Sonos Servers need to catch up.

Give it a few hours.  Sometime the app doesn’t propagate to all the Google/Apple servers in time for the update process to find it.