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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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Rob57Contributor I
posted in Controllers and Music services
Duplicate tracks in music library

My music library is sourced from my iTunes music library, and I rarely have duplicates there.  However when looking at albums in my Sonos 2 app music library, many albums have the same tracks 2 or 3 times.  Where one truly is a duplicate in iTunes I delete the whole duplicate album and then I update my Sonos library. However the duplicate (and triplicate) tracks are still there.  How do I get rid of them?  Thx

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Xander P
3 years ago
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cap3344Avid Contributor III
asked in Controllers and Music services
"Computer-name not responding" while adding music library

Moving on from the SMB 1 issue itself, decided to go back to a previous  configuration where I loaded a copy of my iTunes Music subfolder onto a spare drive on a Desktop PC (on 24x7 for media management).  The iTunes Library itself is stored (now) on a Synology NAS.BACKROUND  - 7 device system, ethernet connected,  been doing SONOS over 12 yearsI had this working for a couple of years until about 4 months ago when the drive I was using was tight on space, so I removed the Music Library and played with the SMB1 issue on a prior NAS.  Proud it worked; but onto today.I installed another drive in this PC, it it Drive A:I tried to add the specific copy of the iTunes music subfolder using this file name:A:\O Drive\iTunes\iTunes Libraries\iTunes Media\MusicNO GOOD   "computer name" not responding Since I had already seen the SONOS app accept  the simple “A:\”  for the library, I then tried:A:\O Drive\iTunes\iTunes Libraries\iTunes MediaNO GOOD   "computer name" not responding OK SONOS, how ab

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3 years ago
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KissddsContributor I
asked in Controllers and Music services
Pandora access denied message

Access denied to pandora?  I tried rebooting phone and wifi nothing helps

37111
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3 years ago
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mborellaProducer I
asked in Controllers and Music services
iBroadcast down?

iBroadcast is completely down for me - even the web site is not working.  Anyone else seeing this?

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Xander P
3 years ago
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duke6Avid Contributor I
asked in Controllers and Music services
talkRADIO and talkSPORT via Alexa fixed at last

It seems if you disable talkRADIO and talkSPORT skills and enable Wireless skill, voice activated works without skipping and cutting out. At long last, but I have to say no thanks to Sonos.   

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Xander P
3 years ago
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PoorpilotTrending Lyricist I
asked in Controllers and Music services
Apple Music personal Radio Station won't play

Recently I am unable to play my Apple Music personal radio station (Adam’s Station). When I click on it I get an error that says We’ve run into a problem Pleast Try again. Every thing else from Apple Music plays fine, even other radio stations. The radio station plays fine if I play it from IOS devices as well. I have tried restarting my songs, resetting the controller, and unlinking and relinking Apple Music, but nothing seems to help. Anyone else having this issue?

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3 years ago
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CybeContributor I
asked in Controllers and Music services
Spotify lockouts.

Setup: 4 old Play3s running S2 software. Added Spotify premium account to Sonos. Choosing Spotify as source for room 1: works.pause stream, choose Spotify as source for room 2: Spotify blocks connection. Now, connection is not possible for both rooms anymore. I have to select another source for room 1, reauth, and maybe then it works again.similar when starting Spotify from app controller on phone 1, then do changes from controller on phone 2: Spotify is blocked.i thought there is just one connection from Sonos to Spotify and no matter which controller is used, it’s referring to this one connection. But obviously sonos can’t handle this… now how does this work? How many connections are made from Sonos to Spotify when using multiple rooms (not simultaneously!, just one active stream at a time) or using multiple controllers? In S1 I did not encounter such issues. Thanks for any hints!

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3 years ago
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rubeoAvid Contributor III
asked in Controllers and Music services
Spotify Connect not working on wife’s phone

I have a Spotify premium family plan and until recently all my devices were able to connect to my Sonos players via Spotify Connect. Now my wife’s phone (iPhone 12 Pro running latest iOS and Spotify app versions) can see my Sonos devices but will not connect once we select one. My phone is fine however.  Any ideas?

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3 years ago
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nickmancContributor I
posted in Controllers and Music services
Odd issue

We have two systems A pair of  ones upstairs which work fine. We have a beam and two play ones downstairs. We have had started having issues with alexa and also with playing music from radio , be is tunein, my radio tuner or alexa, even from app we cannot play music, but if we start the music upstairs and add the downstairs in to play too it will play as long as the upstairs ones are playing too, when we try just to play on the ones downstairs we get cannot connect all the time with https: then it's blank.Anyone had this issue and a way to fix it, it worked fine until last week   

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3 years ago
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EZ27Contributor I
asked in Controllers and Music services
YouTube Music.

Can anyone explain to me how you can search for genres on YouTube Music? It was simple on Google Music but seems to me missing in the YouTube Sonos app.

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controlav
3 years ago
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Celeste1Contributor I
asked in Controllers and Music services
Streaming radio stations - restrictions

Hello. Until recently I was able to stream music from 2 favourite Greek stations (Mancode Radio and Ellinikos 93.2). Now, both stations are geo-locked both on Sonos Play:1 and TuneIn Pro.Is there a setting I have missed that could give me access again to these favourite stations?

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J
3 years ago
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bjuraszAvid Contributor I
posted in Controllers and Music services
Adding iTunes library from non-standard location problem

I’m having an issue loading my local iTunes library to my Sonos system.  My iTunes library is not in the standard location.  Since my local SSD is small my iTunes library is on a remote disc.  This works fine within the native Music app on my Mac.  But I’m having issues getting the Sonos app to load them.My iTunes library is at:/Volumes/Macintosh Data/Music/iTunesIs that the directory I have Sonos grab from?  Or do I use:/Volumes/Macintosh Data/Music/iTunes/iTunes Music?Neither seem to work for me.  It is the second one above that iTunes is actually pointed to.  All I get in the S2 app when I go to the music library is “No selections are available”.  I look under Artists, or Albums, or Genres, you get the idea.  Nothing to be found.I don’t know what to try next.  I have a lot of Lossless files that I want to play on my Sonos system but this is blocking me from doing so.  Only thing I can think of left to try is over-ride the default Music library with an alias to the external location.

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3 years ago
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JarodContributor I
asked in Controllers and Music services
Play:1 won't connect to music services when switched to WiFi

Hi everyone,I have a setup that's working wireless flawless for the last few years. For the past year, when listening to TuneIn, it disconnects for 5 seconds and then reconnects. Yesterday, it suddenly just won't play anything from any of my music services.I tried restarting both the speaker and router, reinstalled the app, factory reset the speaker but none helped when playing via wifi.Everything works when connected to LAN and I have successfully followed the instructions on how to switch to a wireless setup. However, once I switch to wireless, it can only play songs on my phone but for the rest, I will just get an error that I lost connection to my music service, unable to add songs to the queue or unable to play music station. Heck, I cannot even send diagnostics when in wireless mode but I was able to when I connected it back to LAN.Diagnostic #1139044574Thanks team!

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C
3 years ago
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john kallasAvid Contributor I
posted in Controllers and Music services
Uploaded tracks not playing on YouTube Music

I am on the free tier and I had 1000 uploaded tracks on GM but now the only folders I see are Playlists, Artists and Albums.  No category of just ‘Songs’ like on the app which works perfectly.  This sucks.

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3 years ago
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justy dustyAvid Contributor I
posted in Controllers and Music services
Mixcloud skips tracks

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

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3 years ago
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DSMinCostaRicaContributor I
asked in Controllers and Music services
Why is my Sonos repeating songs all the time?

I have two x Sonos One devices.  Everything was fine until songs started repeating.  Or, sometimes we skip songs.  Why?  All devices and apps are updated.  I am using the Sonos Spotify app.  If I use Spotify directly but then try to play through the Sonos, which has always been a fight, nothing happens: the song shows as playing but literally nothing else happens. 

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3 years ago
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MobaContributor II
posted in Controllers and Music services
Anyone using a LTE Router without dropouts on Tidal?

Hi,I'm using a Huawei 4G Router 3 Pro and have dropouts when playing music from Tidal HiFi. When I'm playing internet radio or using another music service (Telmore musik), which is lower bandwidth (320 kbps) I don't have dropouts. I'm using a Connect gen. 2 hardwired to the router through an unmanaged switch.  I know that LTE routers are not supported by Sonos, but am wondering if anyone has managed to use Tidal HiFi with a LTE Router? ​​​TIA Moba

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Simon B
3 years ago
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taconautContributor II
asked in Controllers and Music services
Why does Spotify not see all speakers?

In our flat I’ve got two wirless access points connected together by RJ45 gigabit ethernet.Both APs expose the same wifi network (same SSID and passowrd) for mobile devices to switch seamlessly between both.Some Sonos speakers connect to one AP, some to the other. As you can see in the below printscreen, The Sonos app discovers all my speakers, but not spotify. The same happens if I use the spootify android app. How can I get all speakers in the spotify app?

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3 years ago
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CaherChromatic Producer I
asked in Controllers and Music services
Spotify no longer appearing as a seach option

Hello,when I now search for a song etc my app only looks at my library but no longer Spotify. This is happening in both iOS and Android. I have uninstalled and reinstalled but no success. Any idea what is going on?Thanks 

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3 years ago
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richf2021Contributor I
posted in Controllers and Music services
Sonos no longer remembering chapter location while listening to audible audio book

Hi, SONOS 2 APP (12.2.2) on MAC (Big Sur 11.1) has stopped remembering chapter location in audible (.co.uk) audio books, returns to beginning of book every time the book is un-paused.  It used to work fine, not entirely sure when it started to behave like this, but probably in the last two weeks. RegardsRich

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Simon B
3 years ago
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gm111Contributor I
posted in Controllers and Music services
Sonos search doesn't work on Amazon

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1

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3 years ago
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Rob EverseContributor I
posted in Controllers and Music services
Connection lost to TuneIn

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

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Airgetlam
3 years ago
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Max ReheatContributor I
asked in Controllers and Music services
Spotify Connection to Sonos

Good morning everyone,I have a family subscription to Spotify. Using our iMac I can connect to my Sonos network using my Spotify account but I cannot connect my wife’s account to the Sonos. She can’t connect via her iPhone 11 either. All our software is the very latest version.Can someone help please?Cheers… Chris

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3 years ago
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Jerry_2Contributor I
asked in Controllers and Music services
Can't login to my wife's account via iPhone

The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet.  That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account.  But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of.  How to fix/workaround this?

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3 years ago
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eprparadoxAvid Contributor I
posted in Controllers and Music services
Stitcher login credentials failing on Sonos but nowhere else

This appears to be an issue many users have but hasn’t been resolved under any post.  I can login to Stitcher through the Stitcher app, and the web interface.  However, when I try to add that service to Sonos, upon entering my login and password i get the error “The Stitcher server did not recognize your login information”.  I am using a password manager and have confirmed multiple times that the login information is indeed correct.  Diagnostic submitted, confirmation number 730839779.  Suspect that Sonos may be doing something to process the password before it’s sent to Stitcher.  I can change my Stitcher password if need be (ie to not include special characters or whatever), but if that’s the case I need to know that’s what’s happening on Sonos’s end.  Many thanks for any assistance/information! 

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3 years ago
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