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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,017 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8197 Topics
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Lee JefferiesAvid Contributor I
asked in Controllers and Music services
Some downloaded iTunes songs not appearing on Sonos

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

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Airgetlam
4 years ago
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Captkana13Contributor I
posted in Controllers and Music services
Amazon Music not playing

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

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Mark P
4 years ago
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Allan BContributor II
asked in Controllers and Music services
STP is disabled for this device

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

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A
4 years ago
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ifrisbeeContributor I
asked in Controllers and Music services
Services keep disappearing from browse menu

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

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C
4 years ago
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Pasta DisasterContributor II
posted in Controllers and Music services
Apple Music library not available, please check soon.

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!Diagnostic number: 1075133482 Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

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Simon B
4 years ago
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StinsonddogAvid Contributor I
asked in Controllers and Music services
Apple Music app - Airplay not showing Sonos Speakers on iOS14

Hi I know there was a Sonos update pushed around 11-11-20.  Also upgraded to iOS14.  Now I don’t see my Sonos speakers at all when using Apple Music app and trying to Airplay2 to the various speaker sets.  The Apple TV’s I have do show up in the Airplay 2 list.  Just my 4 different Sonos rooms don’t show.  Anyone have any ideas?  Thanks.  I was under the impression this was the preferred way to do things for music that was on your phone.   Note to Mods- I started a thread in questions but didn’t have Airplay in the title so this is probably the better thread.  I didn’t see how to edit the other one.  

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4 years ago
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Ryan365Contributor II
asked in Controllers and Music services
Sonos speakers missing from Spotify device

Hi AllHas anyone else noticed lately that Spotify connect is very hit and miss? I’d say over the last month or so my system hardly ever shows in Spotify. However what I have noticed is if I change Wifi networks from 2.5ghz to 5Ghz or visa versa(different SSID names). They all seem to suddenly appear, then a few hours later they’re gone again. The only difference with my system in this period is the addition of a google tv chromecast which always seems to show in Spotify.  Any ideas if this could be the cause? Thanks! Ryan

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R
4 years ago
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William OBContributor I
asked in Controllers and Music services
Connection issues

I am having connection problems over the last few days. My music is controlled on an iphone 8 via Apple music. When i navigate to my playlists i am getting two error messages "there is a problem please try later" or if i access a playlist "unable to add songs to the queue" I have recently updated my Apple software to iOS 14.2. Are there any issues with that?

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Annazel S
4 years ago
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Mark_PooleContributor I
posted in Controllers and Music services
Anyone had issues streaming music or updating sonos devices?

Several issues with my Sonos today, I’ve 2 Play:3 and a Playbar on the Sonos S2 app and tried to play some music - didn’t matter which service I used Amazon Music or YouTube Music both returned the same error that music couldn’t ne added to the queue when I tried to play, also had an intermittent 701 error.Tried to run the Sonos update got the 1101 error.Uninstalled the Sonos app on all devices and factory reset all Sonos devices - in order to start the set-up from scratch.Create a new Sonos network - same error on Amazon Music and when trying to update the system, can’t even add YouTube Music now.Can use it with the TV (including with the Play:3’s as surrounds) have had it play Sonos Radio (although that’s of no interest to me) - but am finding it really frustrating that it doesn’t seem to work with the main music providers at the minute.Anyone else having issues or encountered this problem?

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K
4 years ago
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John 21Contributor I
asked in Controllers and Music services
New app

I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21

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Airgetlam
4 years ago
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StuRContributor I
posted in Controllers and Music services
Amazon Music HD - playlists not visable on Sonos

I have about 20 playlists on Amazon Music HD, but when accessing the service via the Sonos app, I only see my “Discovery Mix” playlist (originated by the service), none of the playlists I created.  Any idea why this is the case?  I can go into the Amazon Music app and beam my music to Sonos via Airplay, but I’m stumped why Sonos itself won’t show the playlists. Any help would be appreciated - thanks. 

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J
4 years ago
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jwhyteContributor I
posted in Controllers and Music services
iTunes

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

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J
4 years ago
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FunkaholicContributor I
posted in Controllers and Music services
Tidal interruptions

Hi TeamI am in the process of moving from Spotify to Tidal. Using a Connect with my HiFi system, it really makes a difference in terms of quality. I am now facing the following issues (which I also had with Spotify or Sonos Radio but not in this frequency): When I play sound on just one speaker, usually it works fine. When I group all my speakers (3x Play:1, 1x Play:5, 1x Connect), the sound interrupts every now and then (at least 1x/song). Not on all speakers simultaneously, but just on one or two speakers. It’s especially bad when I skip to the next track, then the initial 2-3 seconds are played, then on one or two speakers the sound drops for 5-10 seconds and comes back again. It doesn’t really happen that much when I play through an Album or Playlist without skipping to the next song manually. Like if there is insufficient buffer if I skip to next track ‘unexpected’ for the Sonos. The issue can’t be my connection speed - I am getting more than 900Mbps on LAN and more than 70Mbps on

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Annazel S
4 years ago
jackbox1
jackbox1Contributor I
asked in Controllers and Music services
Looking some expert help reconfiguring my musical mess

Since July, when OS Catalina shredded iTunes, killed .xml files and jumbled my entire music collection into a mess, I have been struggling piecemeal to reorganize it. I had iTunes Match and songs saved on my Mac HD and that worked for a long time, Now I have tried relocating to a NAS (without really knowing how), subscribing to Apple Music to have everything in the cloud, tried to transfer playlists into Sonos playlists and about 12 other things.Bottom line is that I need some pro help to get this thing back to shape. I have requested some quotes from people and they’re looking for $270/hour.Do you have any recommendations for me? Thanks in advance!Jack

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Ken_Griffiths
4 years ago
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jayjay58903Contributor I
posted in Controllers and Music services
Can't add Apple Music songs to queue

My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?

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Simon B
4 years ago